Summary
Overview
Work history
Education
Skills
Languages
Interests
Timeline
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Kerry Connell

London

Summary

Dynamic professional with expertise in guest services and customer experience, adept at managing front-of-house operations and enhancing client satisfaction. Demonstrates strong leadership and communication skills, effectively overseeing team supervision and booking coordination. Proficient in social media marketing, public relations, and inventory management, with a proven ability to remain calm under pressure while driving upselling strategies. Skilled in utilising Microsoft Office Suite and Adobe Software Suite for efficient financial oversight and scheduling management.

Energetic employee well-versed in strong communication and organisation skills. Seeks solutions to problems and applies extensive analytical knowledge to findings. Adept at multi-tasking, leading group discussions and managing projects.

Overview

14
14
years of professional experience
1
1
year of post-secondary education

Work history

Volunteer

Language Centre
Casablanca
01.2024 - 07.2025
  • Assisted students of all ages, from 5 to over 50, in achieving English language qualifications.
  • Provided engaging conversation practice to enhance fluency and confidence.
  • Created an interactive environment tailored to individual learning needs.
  • Supported students in real-world discussions to improve communication skills.
  • Carried out day-to-day duties accurately and efficiently.
  • Consistently arrived at work on time and ready to start immediately.

Founder & Operator

Kerry’s Cleaning Services
04.2020 - 12.2023
  • Established and managed commercial cleaning business, delivering high-quality services to office and hospitality clients.
  • Maintained client trust as keyholder and alarm code holder for multiple properties.
  • Oversaw Airbnb property management, handling booking coordination, guest communication, and quality control.
  • Managed inventory, ordered supplies, and ensured compliance with client expectations.
  • Handled financial administration, including budgeting, invoicing, and expense tracking.

Administrator & Receptionist

Xenia Student Accommodation
02.2017 - 03.2020
  • Managed phone inquiries and email correspondence, ensuring efficient communication.
  • Processed cash transactions and assisted guests with inquiries and bookings.
  • Organised meetings and facilitated guest parcel deliveries.
  • Maintained booking records using Microsoft Excel and generated confirmations in Word.
  • Handled sensitive information discreetly, maintaining confidentiality at all times as required by protocol.
  • Interacted with customers professionally by phone, email and in-person to deliver accurate service information.
  • Assisted clients with daily enquiries and addressed incoming correspondence to maintain timely responses.

Team Leader

Rags and Gaffers
01.2016 - 12.2016
  • Company Overview: (Tenerife)
  • Supervised staff and managed daily bar and restaurant operations.
  • Ensured customer satisfaction by addressing concerns and resolving issues efficiently.
  • Worked towards and exceeded weekly sales targets.
  • Coordinated daily tasks, ensuring smooth workflow within the team.
  • Increased team cohesion by implementing regular feedback sessions.
  • Provided comprehensive onboarding training to reduce learning curve for new hires.

Bar Associate

JD Wetherspoons
01.2012 - 12.2015
  • Delivered excellent customer service, processed orders, and managed cash transactions.
  • Implemented upselling strategies to enhance customer experience and drive sales.
  • Maintained cleanliness and operational efficiency in bar and dining areas.
  • Adhered strictly to health and safety regulations offering safe drinking premises.
  • Coordinated with kitchen staff for food orders, enhancing customer experience.
  • Checked IDs for legal drinking age compliance, maintaining responsible serving practices.
  • Worked well under pressure maintaining high standards of service even during rush hours.
  • Managed inventory effectively, reducing wastage of resources.
  • Handled cash transactions accurately, ensuring financial integrity of the establishment.

Education

BA (Hons) - Photography

London Metropolitan University
10.2021 - 07.2022

Skills

  • Calm under pressure
  • Problem-solving
  • Communication skills
  • Leadership
  • Public Relations
  • Social media marketing
  • Inventory management
  • Upselling

Front-of-House Management

Guest Services & Customer Experience

Booking & Scheduling Coordination

Team Leadership & Supervision

  • Microsoft Office Suite (Word, Excel, Outlook)
  • Adobe Software Suite
  • Booking & Scheduling Management
  • Financial & Inventory Oversight

Languages

English
Proficient (C2)
Moroccan Darija
Beginner

Interests

  • An avid traveler with a passion for exploring new cultures and discovering hidden gems off the beaten path.
  • Enthusiastic about photography, capturing the beauty of diverse landscapes and unique moments.
  • Enjoys cooking, reading fiction, and continuously learning about new technologies.
  • Eager to embrace new challenges and enrich personal and professional growth.

Timeline

Volunteer

Language Centre
01.2024 - 07.2025

BA (Hons) - Photography

London Metropolitan University
10.2021 - 07.2022

Founder & Operator

Kerry’s Cleaning Services
04.2020 - 12.2023

Administrator & Receptionist

Xenia Student Accommodation
02.2017 - 03.2020

Team Leader

Rags and Gaffers
01.2016 - 12.2016

Bar Associate

JD Wetherspoons
01.2012 - 12.2015

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Kerry Connell