Summary
Overview
Work history
Education
Skills
Timeline
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Kerry Cambridge

Kerry Cambridge

Southampton,Hampshire

Summary

Friendly Deputy Manager committed to creating positive work environment through effective mentoring and coaching. Skilled in delegation and communication. Talented in leadership, staff development and training.

Overview

33
33
years of professional experience
2
2
years of post-secondary education

Work history

Deputy Manager

Southampton Football Club
Southampton
01.2022 - Current
  • Southampton Work to cover operational managerial duties at all sites
  • Line management of the pool of Security Officers for St Mary's
  • This includes being a first point of management contact for the security officers
  • Assist the Senior Manager - Crowd Safety & Security in developing training and development programs and ongoing evaluation of performance of the Security Officers
  • Work with the Senior Manager - Crowd Safety & Security and the other Deputy Managers to develop and maintain a professional, engaged, and positive security team
  • Assist in the development and implementation of a recruitment and retention strategy to cover the Security Officers
  • Assist the development, implementation and training of standard working procedures
  • Assist with the delivery of departmental training/tool box talks and all staff training.
  • Recruited and trained driven, dedicated team members, reducing staff turnover.
  • Conducted regular audits, maintaining appropriate stock supplies to meet consumer demand.
  • Maintained excellent client relationships by dealing with queries and complaints calmly and professionally.
  • Addressed customer issues with compassion and professionalism, ensuring swift, successful resolution.
  • Conducted audits and risk assessments to achieve regulatory compliance.
  • Developed strong teams by skilfully recruiting, orienting and training loyal, hard-working employees.
  • Applied expertise in team leadership to address productivity and performance issues, motivating staff to achieve KPIs.
  • Upskilled staff through targeted training opportunities, enhancing team capabilities.
  • Managed staffing schedules for high numbers of employees, delivering operational efficiency whilst remaining under budget.
  • Aided senior leadership by recommending corrective actions and improvements to company operations.
  • Implemented health, safety and well-being programmes to drive productivity and high-quality services.

Security officer

Southampton Football Club
Southampton
01.2016 - 01.2022


  • The day to day security check at both the stadium and Football club
  • Training ground
  • On match days I work with a small group of colleagues down the players tunnel insuring the safety of all players, staff and the players families
  • Delivered emergency procedures and liaised with police, firefighters and medical staff.
  • Observed central alarm systems for fire, intrusion and safety alarm activation, promptly responding to emergencies.
  • Oversaw control room and gatehouse systems.
  • Operated detecting devices to screen individuals, preventing prohibited articles within restricted areas.
  • Implemented loss prevention strategies and handled shoplifters for retail clients.
  • Reported suspicious activities and persons to law enforcement for appropriate incident management.
  • Patrolled facilities to prevent crime and unruly behaviour.
  • Wrote detailed reports on property damage, theft, presence of unauthorised persons and unusual incidences.
  • Checked bags and identification with keen eye for detail.
  • Inspected fire escapes, extinguishers and emergency lighting systems.
  • Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
  • De-escalated threatening behaviour with firm and commanding presence.
  • Secured doors and gates across office buildings and grounds, maintaining optimal security standards.

Safety Steward

Southampton Football Club
Southampton
01.2015 - 01.2016
  • Southampton Ensuring safety and security of staff and customers at all
  • Health and safety checks on premises
  • Moved over to the security department, Customer Care, safety and hygiene
  • De-escalated and resolved conflicts with firm and professional style.
  • Advised customers on logistical queries, demonstrating clear understanding of site layout and event timetables.
  • Assessed sites before events to identify potential risks or challenges.
  • Delivered smooth events with proactive crowd and traffic control.
  • Reported incidents to security team for resolution.
  • Interacted with guests and staff to build rapport.
  • Conducted comprehensive bag searches and ID checks.

Bar supervisor

the yard
Dumfries
01.2003 - 01.2006
  • The yerd Responsible for serving and maintain
  • Dobbies Building
  • Customer welfare and comfort
  • Supervising
  • Loreburn street
  • Staff and dealing with complaints where necessary
  • Dumfries Key holder duties including cashing up, balancing
  • Books, wages payment and stock taken and health and safety awareness at all times
  • Reason for leaving Left to finish collage then moved to Southampton to be with my husband.
  • Created visually appealing drink displays, enticing customers to try cocktail offerings to grow profits.
  • Closely monitored stock levels to implement necessary replenishments for smooth running bar service.
  • Ensured presentation of bar and staff met high-quality industry targets and brand values.
  • Collected cash payments, processing and providing correct change and receipts using Point Of Sale (POS) systems.
  • Thoroughly cleaned bar areas, delivering positive first impressions to guests and maintaining impeccable hygiene standards.
  • Created friendly, welcoming atmosphere to encourage positive guest experiences, prolonging visits to increase profitability.
  • Attended tables regularly to check customer needs were met, promptly processing additional food and drink orders.
  • Maintained knowledge of drinks promotions, pricing and menu changes, offering customers up-to-date, reliable advice.
  • Changed beer kegs safely and efficiently, consistently following health and hygiene guidelines.
  • Maintained bar stocks, replenishing daily as necessary.
  • Provided efficient food and drinks service for high levels of customer satisfaction.
  • Displayed products on shelves and displays to encourage purchases.
  • Addressed and escalated customer complaints to amplify guests' experience.

Door security officer

Belhaven brewery
Dumfries , Dumfries & Galloway
01.2001 - 01.2003
  • The yard Insuring safety and security of staff and customers at all
  • Dobbies Building times
  • Security checks on premises and clientele
  • Loreburn street
  • Promoted safe working practices, enabling staff safety and wellbeing.
  • health and safety of all customers

Bar staff

01.2000 - 01.2001
  • Engaged with guests to create positive rapport, encouraging loyalty and repeat visits.
  • Maintained bar stocks, replenishing daily as necessary.
  • Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
  • Shuffled drink bottles and glasses to create attractive displays.
  • Handled and moved supplies between stores and bars for restocking and storage.
  • Collected cash payments, processing and providing correct change and receipts using Point Of Sale (POS) systems.
  • Cleared counters and disposed of waste and broken glass.
  • Planned and informed customers of new menu items for purchase.
  • Checked and reported faulty equipment to supervisors for repair.
  • Refused drinks service to guests without appropriate proof of age.
  • Peeled and sliced fruits for garnishing drinks.
  • Changed beer kegs safely and efficiently, consistently following health and hygiene guidelines.

Care assistant

01.1997 - 01.1999
  • Lochduhar care home Catering for all residents
  • Bathing, feeding etc.blackley park road Also Use of the necessary equipment hoists
  • Dumfries Insuring comfort at all times
  • Reason for leaving Complications in pregnancy

Home care assistant

01.1994 - 01.1996
  • Community care Line Looking after the general welfare of an elderly gentleman
  • Lancaster Cooking, cleaning, basic personal care and companionship
  • Reason for leaving The elderly gentleman passed away

Crèche assistant

01.1992 - 01.1993
  • Maxwell town high Supervising please and the general care of infants in the Dumfries Crèche
  • Reason for leaving End of YTS course
  • Radio taxis

Office Assistant

Taxi
Dumfries, Dumfries and Galloway
01.1991 - 01.1992
  • Lochside industrial estate Recording and planning drivers movements
  • Dumfries Accompanying passengers to and from school
  • Reason for leaving Moved to another YTS course.
  • Maintained office files for reliable reference, including electronic and hard copies.
  • Received and screened high-volume internal and external communications, calls and email.

Education

(COSHH) -

High Speed Training
Southampton
2015

National unit - Beauty

Dumfries & Galloway collage
Dumfries, Dumfries and Galloway
09.2004 - 07.2006

SVQ - undefined

2006

Food - undefined

1994

undefined

St Joseph's collage
1991

Skills

  • Recruitment
  • Strategic decision-making
  • Workforce development
  • Systems and automation applications
  • Conflict resolution
  • Performance development planning
  • Coaching leadership
  • Level 2 Award for working as a CCTV Operator
  • HABC Level 2 NVQ Certificate in Customer Service (QCF)
  • HABC Level 2 Working as a door Supervisor within the security industry
  • HABC Level 2 Understanding Stewarding at Spectator Events
  • working towards a NVQ level 4 Diploma Spectator Safety Management
  • FA Safeguarding
  • Fire Marshal
  • HABC L2 award n Emergency First aid at work Manual Handling
  • ACT - Awareness & security

Timeline

Deputy Manager

Southampton Football Club
01.2022 - Current

Security officer

Southampton Football Club
01.2016 - 01.2022

Safety Steward

Southampton Football Club
01.2015 - 01.2016

National unit - Beauty

Dumfries & Galloway collage
09.2004 - 07.2006

Bar supervisor

the yard
01.2003 - 01.2006

Door security officer

Belhaven brewery
01.2001 - 01.2003

Bar staff

01.2000 - 01.2001

Care assistant

01.1997 - 01.1999

Home care assistant

01.1994 - 01.1996

Crèche assistant

01.1992 - 01.1993

Office Assistant

Taxi
01.1991 - 01.1992

(COSHH) -

High Speed Training

SVQ - undefined

Food - undefined

undefined

St Joseph's collage

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