- I enjoy walks in the park with my Dog
- Going the Football
- Films
- Reading Books
Kerry Brown
Birmingham,West Midlands
Summary
I have a very good work ethic and am not afraid of hard work. Having been a manager for the past 10 years i have built good team relations with all different kinds of people that i have worked with and have learned how to problem solve effectively when required. I have an excellent attendance record which i think shows what kind of worker i am and shows i am reliable to have as an employee. During my time as a manager i have built good customer skills which i consider an added bonus to my time as manager.
Overview
30
30
years of professional experience
Work History
Shop Manager
Greggs Bakery
Birmingham, West Midlands
2004.01 - Current
- Maintained high standards of store presentation and cleanliness.
- Trained new employees in customer service excellence, product knowledge, and operational procedures.
- Stored stock safely and securely to maintain quality of goods.
- Managed daily operations of a high-volume retail store, overseeing staff performance and customer service standards.
- Addressed customer complaints promptly, turning dissatisfied visitors into loyal patrons.
- Monitored employee performance, providing feedback and coaching to improve service delivery.
- Recruited motivated, personable staff to deliver outstanding customer care.
- Conducted regular stock checks to maintain inventory accuracy and minimise losses.
- Coordinated with the head office to align store objectives with overall company goals.
- Enforced team compliance with health and safety requirements to maintain standards.
- Reviewed and optimised staffing levels to meet demand peaks without overspending.
Factory Worker
Tenby
Birmingham, West Midlands
1998.05 - 2003.11
- Maintained cleanliness and organisation in work area, following strict health and safety guidelines.
- Checked item quality throughout production stages to prevent errors.
- Worked flexibly and in adherence to health and safety practices.
- Adapted to various roles within the factory as required, demonstrating versatility and willingness to learn.
- Assisted in the assembly of products, ensuring adherence to specifications and tight deadlines.
- Trained in basic requirements of different workstations to best help group meet production targets.
Sales Assistant
Slater Menswear
1996.10 - 1997.03
- Assisted customers in selecting products, offering detailed advice to meet their needs.
- Kept shelves neat, clean and organised through visual merchandising.
- Handled customer enquiries, providing prompt responses to questions about products and services.
- Maintained an up-to-date knowledge of product features, benefits, and availability.
Education
GCSEs - English,
Madeley Court Secondary School
Telford1988-01
Skills
- Customer relationship management
- Team building
- Employee training
- Staff supervision
- Cash handling
- Complaint resolution
- Performance evaluation
- Health compliance
- Customer service
Interests
Timeline
Shop Manager
Greggs Bakery
2004.01 - Current
Factory Worker
Tenby
1998.05 - 2003.11
Sales Assistant
Slater Menswear
1996.10 - 1997.03
GCSEs - English,
Madeley Court Secondary School