Kerry Bickley

Provide health and safety advice to military personnel, stakeholders, contractors and other units, enhancing operational readiness and compliance. Develop and maintain H&S polices and management systems aligned with Defence and Army standards. Conduct risk assessments and deliver actionable feedback. Collaborate with senior personnel and external stakeholders.

• Enhanced audit readiness, reducing repeat safety findings through proactive inspections.
• Strengthened communication and compliance across units, maintaining confidentiality with government information.
• Championed continuous improvement to benefit business and staff.
• Supervised the station Energy & EP Advisor, conducted quarterly and annual appraisals.

Delivered comprehensive PA and administrative support to senior management, focusing on the staff Development Programme and Force Development activities. Managed ILM City & Guilds Centre account, overseeing budget, student registrations, invoicing, and qualification coordination. Coordinated meetings, including room arrangements, attendee invitations, minute-taking, and action follow-ups.

Planned training schedules, documentation, and attendance tracking while ensuring GDPR compliance.

• Enhanced training data accuracy, minimising errors and rework.
• Streamlined administrative processes, boosting efficiency and stakeholder satisfaction.
• Delivered change initiatives to improve work in a regulated environment.
• Collaborated with the IT Hub to enhance the course booking system for the service user to make the process more efficient.

Crafted recruitment strategies tailored to client workforce needs. Conducted market research, fostering strong relationships with employers and candidates. Delivered impactful client presentations and negotiated commercial terms. Managed workloads to meet recruitment and sales deadlines.

• Achieved recruitment and sales targets consistently within competitive time-frames.
• Expanded client base through proactive business development.
• Led Walsall Works Programme, overseeing delivery and stakeholder engagement.

Served as primary contact for clients and contractors across national sites. Developed strong relationships with senior management and external stakeholders. Oversaw service delivery to meet SLAs and KPIs while ensuring compliance with Health & Safety legislation. Coordinated contractor activities, delivering inductions and training for new hires. Managed contract budget, including PPE and training orders. Managed and motivated several teams of supervisors and cleaners on sites across the UK, conducted toolbox talks.

Driving business excellence through process reviews, improvement & change initiatives.

• Achieved high service standards across multiple locations.
• Enhanced compliance and on-boarding through structured inductions.
• Generated surveillance reports and documentation in Word and PowerPoint.
• Collaborated with clients, subcontractors, and senior personnel.

Oversaw Hard and Soft FM building work, ensuring policy compliance. Facilitated clear reporting for senior stakeholders, driving informed decision-making. Conducted data analysis to uncover performance improvement opportunities and resolved issues effectively. Engaged with key stakeholders including military personnel and internal/ external associates. Delivered data analysis and performance reports electronically via PowerPoint in meetings to senior military personnel, senior stakeholders and internal heads of departments.

• Enhanced reporting clarity for senior stakeholders.
• Supported performance improvement initiatives through data-driven insights.
• Investigated complaints to identify and address underlying issues.

Oversaw multiple diaries and calendars, coordinating internal and external meetings. Maintained classified document registers and ensured secure storage of sensitive materials. Arranged UK travel efficiently, adhering to MOD Business Travel and HOCS guidelines.

• Enhanced GDPR compliance by sourcing laptop screen covers to reduce unauthorised viewing risks.
• Facilitated Senior Management performance by ensuring timely access to relevant documentation and action reminders.

Managed planning and delivery for heating and hot water faults, coordinating with contractors and building custodians. Facilitated meetings across site, ensuring timely distribution of documentation. Cultivated strong relationships with senior management, other colleagues and external stakeholders. Processed monthly invoices for third-party stakeholders. Decreased asset downtime by promptly addressing faults. Enhanced service delivery through effective collaboration with contractors. Optimised heating and hot water services by adjusting the Business Management Systems (BMS) as needed.

• Coordinated with contractors to resolve heating and hot water issues.
• Ensured timely meeting documentation distribution.
• Built relationships with stakeholders too support operations.
• Processed and raised invoices for third-party services.