Kerry Bell
Kinniside,Cumbria
Summary
Iam a dedicated professional with extensive expertise in emergency response readiness, manual handling certification, and responsive listening. Proficient in first aid, safeguarding knowledge, and infection prevention and control. Demonstrates strong cultural awareness, dementia awareness, and disability care. Skilled in community engagement, confidentiality understanding, and meticulous record-keeping. Known for emotional resilience, mental health support, compassionate care, and a person-centred approach. Committed to providing high-quality care while maintaining stress resilience.
Overview
15
15
years of professional experience
10
10
years of post-secondary education
Work history
Care assistant (night shift)
Cumberland council
Whitehaven, Cumbria
2020.10 - Current
- Monitored vital signs of patients for early detection of health complications.
- Responded promptly to emergency situations, ensuring safety of all residents.
- Worked closely under supervision from registered nurses contributing to efficient workflow within the facility.
- Organised recreational activities for improved social interaction amongst residents.
- Adhered strictly to professional standards, regulations and policies at all times while executing duties.
- Delivered excellent customer service by addressing concerns of patients' families.
- Facilitated smooth communication between patients and medical staff, fostering understanding and trust.
- Respected privacy and dignity of each resident during provision of care services.
- Maintained a calm demeanor during crisis situations thus providing reassurance to both the residents and their families.
- Documented reports on daily observations accurately, helping in keeping track of every resident's progress over time.
- Followed strict dietary plans tailored for each patient's health condition resulting in improved overall health status of residents.
- Helped with personal care tasks, promoting hygiene and cleanliness amongst patients.
- Provided emotional support to patients, improving their mental wellbeing.
- Encouraged independence among patients whilst assisting them with tasks.
- Assisted in daily living activities for enhanced patient comfort.
- Participated actively in team meetings discussing ways to improve service delivery leading to enhanced quality of life for the residents.
- Monitored individual's physical and emotional wellbeing, promptly reporting changes and providing suggestions for care plan adjustments.
- Maintained up-to-date knowledge on latest care practices by attending regular meetings and training opportunities.
- Used manual handling techniques and lifting aids to position clients in safe, comfortable postures.
care assistant
Wyndham Manor Care home
Cleator Moor, Cumbria
2012.09 - 2020.10
- Followed strict dietary plans tailored for each patient's health condition resulting in improved overall health status of residents.
- Facilitated smooth communication between patients and medical staff, fostering understanding and trust.
- Responded promptly to emergency situations, ensuring safety of all residents.
- Maintained a calm demeanor during crisis situations thus providing reassurance to both the residents and their families.
- Participated actively in team meetings discussing ways to improve service delivery leading to enhanced quality of life for the residents.
Service advisor
Lloyd Motors
Cockermouth, Cumbria
2011.06 - 2012.09
- Handled administrative tasks for effective service delivery.
- Updated job knowledge regularly through continuous learning initiatives.
- Coordinated with technicians to ensure quality of service.
- Conducted follow-ups post servicing; ensuring complete client satisfaction after repair or maintenance work.
- Collaborated with team members for improved service performance,.
- Delivered excellent customer service by understanding and meeting their requirements.
- Worked closely with other departments within dealership for seamless operations.
- Processed payments promptly and accurately, reducing errors in financial transactions.
- Recommended additional services to customers according to their needs, boosting sales opportunities.
- Built rapport with customers, enhancing long-term relationships.
- Prioritised workload effectively during busy periods, ensuring no disruption in the service provision process.
- Calculated costs, processed payments and provided receipts.
- Registered customer information on database to maintain accurate records.
- Booked appointments and managed vehicle drop-off pick-up.
- Streamlined service processes to increase efficiency.
- Managed challenging customer situations for resolution and customer retention.
Education
GCSEs -
Ehenside Secondary School
Cleator Moor 1995.09 - 2000.07
NVQ Level 2 - Business Administration
Lakes College
Workington, Cumbria 2006.09 - 2008.06
NVQ Level 1 & 2 - Health and Social Care
City and Guilds
Cleator Moor, Cumbria 2012.07 - 2015.07
Skills
- Emergency response readiness
- Manual handling certification
- Responsive listening
- First Aid
- Safeguarding knowledge
- Infection prevention and control
- Cultural awareness
- Dementia awareness
- Disability Care
- Community engagement
- Confidentiality understanding
- Record-keeping
- Emotional resilience
- Mental health support
- Compassionate care
- Person-Centred Approach
- Stress resilience
Affiliations
- I enjoy walking and spending time with my family
References
References available upon request.
Timeline
Care assistant (night shift)
Cumberland council
2020.10 - Current
care assistant
Wyndham Manor Care home
2012.09 - 2020.10
NVQ Level 1 & 2 - Health and Social Care
City and Guilds
2012.07 - 2015.07
Service advisor
Lloyd Motors
2011.06 - 2012.09
NVQ Level 2 - Business Administration
Lakes College
2006.09 - 2008.06
GCSEs -
Ehenside Secondary School
1995.09 - 2000.07