Kerry-Ann Allen
Sheffield
Summary
Experienced in data management and administrative support, focusing on accuracy and timely data entry. Capable of improving data integrity and streamlining processes through strong organisational skills and attention to detail. Skilled in using various database software and maintaining confidentiality.
Overview
1
1
year of professional experience
2
2
years of post-secondary education
1
1
Certification
Work History
Data clerk
Minerva Trust
Sheffield, South Yorkshire
04.2024 - Current
- Streamlined data input processes for increased efficiency.
- Supported administrative team with accurate, timely data entry tasks.
- Enhanced organisational productivity by providing reliable assistance on databases management.
- Assured correctness of all inputted data for error-free records. Out of 1500 data entries, only 2 were incorrect.
- Improved speed and efficiency with precise typing skills and attention to detail.
- Managed electronic files, ensuring proper categorisation and storage for easy retrieval.
- Upheld company standards by adhering strictly to data entry guidelines and protocols.
- Assisted colleagues with complex data-related issues, contributing to overall teamwork.
- Updated database with new information periodically ensuring that details are always up to date.
Client administrator
ECA Business Energy
Dronfield
06.2023 - 04.2024
- Improved client satisfaction by addressing and resolving their concerns promptly.
- Managed daily administrative tasks for improved efficiency.
- Conducted research to provide accurate information to clients.
- Facilitated communication between clients and management for streamlined operations.
- Maintained client records accurately, ensuring data privacy compliance.
- Served as first point of contact for clients, improving accessibility.
- Processed invoices accurately ensuring timely payments from clients.
- Fielded telephone calls professionally, maintaining high-level customer service standards.
- Resolved customer concerns promptly to maintain satisfaction.
- Helped resolve client problems quickly with superior customer service.
Education
BTEC Level 3 Extended Diploma - Engineering
Suffolk One
Ipswich 09.2018 - 05.2020
Skills
- Data entry proficiency
- Spreadsheet management
- Excel expertise
- Data cleaning
- First aid trained
- Time management
- Telephone etiquette
- Complaint resolution
- Email communication
Affiliations
- Reading
- Gaming
Certification
NCS - 2018
References
References available upon request.
Timeline
Data clerk
Minerva Trust
04.2024 - Current
Client administrator
ECA Business Energy
06.2023 - 04.2024
BTEC Level 3 Extended Diploma - Engineering
Suffolk One
09.2018 - 05.2020
NCS - 2018
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