Kerry Adams
London
Summary
Highly organised and proactive Office Manager with over 10 years’ experience in serviced office environments progressing from receptionist to senior management, experienced in managing multi-tenant office buildings and coordinating facilities. Known for delivering excellent customer service, streamlining office processes, and supporting business growth.
Overview
27
27
years of professional experience
5
5
years of post-secondary education
Work history
Office Manager
Highpoint Offices Ltd
London
01.2017 - Current
- Manage day-to-day operations of multi-tenant serviced office building.
- Handling invoicing for rents and services using QuickBooks accounting software, including rent account management and payment chasing.
- Introducing new clients from their initial enquiry through to occupancy, including preparation of licence agreements.
- Manage suppliers, contractors, and maintenance to ensure smooth office operations.
- Ensure compliance with health & safety, and security procedures.
- Maintain accurate financial, client, and operational records.
- Control office budgets, monitor costs, and approve operational purchases.
Office Supervisor
Imperial Offices UK Ltd
London
05.2013 - 12.2016
- Supervised daily operations to ensure efficient running of serviced offices.
- Led and trained reception staff, providing ongoing support and performance oversight.
- Served as main client contact, resolving enquiries and issues professionally.
- Managed office facilities, office availability, and client viewings.
- Ensured compliance with health and safety policies and procedures.
- Coordinated office supplies, vendors, and maintenance requests.
- Maintained accurate operational records and reports.
- Provided administrative and reporting support to senior management.
Receptionist
Imperial Offices UK Ltd
London
08.2011 - 04.2013
- Managed incoming and outgoing calls, maintaining professional communication standards.
- Greeted and assisted visitors, directing clients to appropriate companies.
- Coordinated meeting room bookings and ensured rooms were prepared and maintained.
- Maintained accurate visitor logs in line with security procedures.
- Sorted and distributed mail efficiently to all companies.
Customer Service Advisor
Flogas UK Ltd
London
12.2010 - 07.2011
- Served as first point of contact for customers and prospective clients, handling inbound and outbound calls.
- Responded to account and billing enquiries, including invoicing, credit notes, and credit control.
- Opened new customer accounts and supported maintenance and growth of customer base.
- Liaised with site managers across South East while ensuring high standards of customer care and data confidentiality.
P.A.
E.L.M Property Maintenance
06.2007 - 04.2009
- Assisted clients in person, via telephone, and email to resolve property faults and related queries.
- Supported general administration and daily office operations.
- Organised meetings and managed diary schedules.
- Managed maintenance for both old and new build properties.
Booking Co-ordinator
Better Health Care Services
05.2005 - 02.2006
Retail Assistant
Staples Stationary
09.1998 - 03.2000
Education
G.C.S.ES - English, Art, Maths, Science and History
Westbourne High School
Ipswich 01.1992 - 01.1997
Skills
- Office & Facilities Management
- Financial Administration
- Client Relationship Management
- Team Leadership & Staff Supervision
References
Available on request
Interests
- Music
- Cooking
- Gym
Timeline
Office Manager
Highpoint Offices Ltd
01.2017 - Current
Office Supervisor
Imperial Offices UK Ltd
05.2013 - 12.2016
Receptionist
Imperial Offices UK Ltd
08.2011 - 04.2013
Customer Service Advisor
Flogas UK Ltd
12.2010 - 07.2011
P.A.
E.L.M Property Maintenance
06.2007 - 04.2009
Booking Co-ordinator
Better Health Care Services
05.2005 - 02.2006
Retail Assistant
Staples Stationary
09.1998 - 03.2000
G.C.S.ES - English, Art, Maths, Science and History
Westbourne High School
01.1992 - 01.1997