Kerrin Gates
Engagement / People Professional
Stockton-on-Tees,STT
Summary
Dynamic HR professional with a passion in organisational culture, business psychology, employee engagement and wellbeing. Over a decade of experience in operational excellence and people leadership.
Successfully overseen 600 employees, achieving a 33% increase in employee culture scores and reducing attrition by 39%. Expert in creating and implementing strategic initiatives to enhance onboarding, boost retention and cultivate a diverse, inclusive culture.
Recognised for significantly elevating organisational performance and employee engagement through innovative and impactful solutions.
Overview
11
11
years of professional experience
Work History
Engagement Lead
Independent Assessment Services
10.2021 - Current
- Enhanced Engagement: Drove a 33% increase in GPTW perception score and slashed annual attrition by 39%.
- Strategic Action Plans: Developed and executed regional strategies for talent attraction, increasing retention rates by 39%. Spearheaded initiatives that reduced sickness levels by 23% and leveraged employee wellbeing and engagement, recognized with award-winning programs.
- Root Cause Analysis: Diagnosed and resolved underlying employee challenges by defining projects, designing solutions, and delivering measurable actions. Increased annual culture survey perception scores by 33% and embedded continuous improvement loops for sustained enhancements.
- Executive Collaboration: Partnered with senior leadership to launch development programs, securing buy-in for cultural and business improvements. Created people strategies and initiatives that strengthened leadership engagement by 40% and improved overall organizational performance metrics by 25%.
- Increased Retention: Launched targeted initiatives resulting in a 20% local and 39% account-wide increase in retention rates.
- Absenteeism Reduction: Rolled out wellness programs, reducing absenteeism by 15%.
- Diversity and Inclusion: Led initiatives to enhance workplace inclusivity and morale. Partnered with Genius Within to provide neurodiversity support, enabling 300+ employees to receive a neurodiverse diagnosis and tailored support.
- Feedback Mechanisms: Established feedback loops, increasing employee feedback participation by 25%.
- Training and Development: Training and Development: Designed and delivered training programs that expanded employee skills and career progression opportunities. Trained 60 employees as Mental Health Allies and First Aiders through MHFA, improving workplace support and resilience.
Operations Manager
Independent Assessment Services
02.2016 - 10.2021
- Resource Optimization: Harnessed nationwide scheduling and resource allocation, ensuring strict SLA adherence – Servicing, on average, 70,000 individuals per month. Optimizing resource allocation to ensure a 95% adherence rate to SLAs.
- Team Leadership: Guided a team of 20 – 60 professional managers, emphasizing high performance and career growth.
- Data-Driven Decision Making: Leveraged statistical data to manage workloads effectively and provide strategic insights, resulting in a 25% increase in productivity and a 10% improvement in quality.
- Performance Metrics: Utilized data analytics to track and improve key performance indicators (KPIs), leading to a 40% improvement in overall operational efficiency.
- Audit Compliance: Achieved 100% compliance in external audits by enforcing rigorous quality control and documentation practices.
- Crisis Management: Successfully navigated and mitigated operational disruptions during the COVID-19 pandemic, maintaining a 90% service continuity rate.
Talent Acquisition Lead
Independent Assessment Services
02.2016 - 03.2017
- Recruitment Strategy: Led recruitment efforts across multiple regions, ensuring seamless and effective onboarding.
- Trend Analysis: Analysed recruitment and attrition trends to provide strategic recommendations to leadership
- Time-to-Fill: Reduced average time-to-fill positions by 25%, from 40 days to 30 days, through streamlined recruitment processes and effective candidate pipeline management.
- Employer Branding: Strengthened employer branding initiatives, resulting in a 20% increase in job applications and a higher quality of applicants.
- Assessment Tools: Introduced advanced assessment tools, improving candidate selection accuracy and success by 20%
Client Relations Officer
Independent Assessment Services
06.2013 - 02.2016
- Client Relations: Maintained strong client relationships, ensuring high levels of satisfaction and engagement.
- Client Satisfaction: Achieved a 95% client satisfaction rate by implementing tailored solutions and maintaining high standards of service quality.
- Response Time: Reduced average client response time by from 20 working days to 15 working days, through improved communication protocols.
- Estate Implementation Lead: Key stakeholder within the implementation of estate projects, ensuring timely and efficient completion.
Education
Level 5 - Associate Diploma in Human Resources -
CIPD
06.2024 - Current
Level 5 Higher Education Diploma - Customer Experience -
Ulster University
07.2018 - 2020.05
Skills
Proposal Development
Stakeholder Relations
Project Planning
Data Analytics
Strategic Thinking
Stakeholder Management
Reward for Performance and Contribution
Talent Management and Workforce Planning
Employment Relationship Management
Well-being at Work
Leadership and Management Development
Diversity and Inclusion
People Management in an International Context
Learning and Development Essentials
Specialist Employment Law
Employee Engagement
Organizational Culture
Customer Experience
People Management
Service Delivery
Websites
Timeline
Level 5 - Associate Diploma in Human Resources -
CIPD
06.2024 - Current
Engagement Lead
Independent Assessment Services
10.2021 - Current
Level 5 Higher Education Diploma - Customer Experience -
Ulster University
07.2018 - 2020.05
Operations Manager
Independent Assessment Services
02.2016 - 10.2021
Talent Acquisition Lead
Independent Assessment Services
02.2016 - 03.2017
Client Relations Officer
Independent Assessment Services
06.2013 - 02.2016
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