Organised Administration Assistant with strong and varied experience in a customer focused role.
Responds to enquiries in person, by phone, email, letters and via website.
Triage and follow up tasks proactively and efficiently using learned and developed knowledge and current systems.
Values confidentiality, understands the needs of individuals and the surrounding community.
Believes in working within a respectful culture where customers and colleagues are welcomed and heard regardless of background.
Manages challenging situations, using experience to aid resolution and can identify when senior staff intervention is required.
Actively seeks new ways to improve procedures.
Provides clear and accurate information and carries out tasks with empathy and kindness.
Uses IT systems to access and input data. Produces reports and documentation.
Manages calendars and diaries, books meetings, takes minutes.
Markets and promotes services. including the production, circulation, and distribution of promotional materials via channels such as print, digital, social media, and community events.
Maintains registers, files and records and performs general office tasks such as filing, opening, distributing mail and generating correspondence.
Maintains stock of office supplies, places orders and requisitions with finance department.
Processes cash, card and online payments.
Can work independently and able to prioritise workload.
Thrives of being part of a team and building staff relationships to learn new knowledge and share good practice.
Participates in statutory and legislative training including safeguarding. Identifies and discusses personnel development needs with an aim to improving the services on offer to customer.
Administrator for Work Experience team.
Supported a child with Cerebral Palsy in the classroom with their physical needs to enable them to access their learning potential.