Summary
Overview
Work history
Education
Skills
Affiliations
Timeline
Generic

Kerrie Hart

Wallington,Surrey

Summary

Organised Administration Assistant with strong and varied experience in a customer focused role.

Responds to enquiries in person, by phone, email, letters and via website.

Triage and follow up tasks proactively and efficiently using learned and developed knowledge and current systems.

Values confidentiality, understands the needs of individuals and the surrounding community.

Believes in working within a respectful culture where customers and colleagues are welcomed and heard regardless of background.

Manages challenging situations, using experience to aid resolution and can identify when senior staff intervention is required.

Actively seeks new ways to improve procedures.

Provides clear and accurate information and carries out tasks with empathy and kindness.

Uses IT systems to access and input data. Produces reports and documentation.

Manages calendars and diaries, books meetings, takes minutes.

Markets and promotes services. including the production, circulation, and distribution of promotional materials via channels such as print, digital, social media, and community events.

Maintains registers, files and records and performs general office tasks such as filing, opening, distributing mail and generating correspondence.

Maintains stock of office supplies, places orders and requisitions with finance department.

Processes cash, card and online payments.

Can work independently and able to prioritise workload.

Thrives of being part of a team and building staff relationships to learn new knowledge and share good practice.

Participates in statutory and legislative training including safeguarding. Identifies and discusses personnel development needs with an aim to improving the services on offer to customer.

Overview

37
37
years of professional experience
6
6
years of post-secondary education

Work history

Administration Assistant

Wallington Primary Academy
Wallington, Surrey
04.2011 - Current
  • Reception duties. Welcoming staff, pupils, parents and visitors. Ensure that safeguarding procedures are followed.
  • Manage and create front of house displays, keeping all promotional material up to date.
  • Manage electronic entrance system for staff and visitors. (And paper version in event of IT failure). Fire warden.
  • Manage enquiries in person, by phone and email. Ensure that enquiries are processed effectively, sensitively and in a timely manner. Regularly manage challenging and sensitive situations.
  • Manage confidential pupil records electronically and manually.
  • Use management information system to input and update records, produce data, reports and access information. Arrange secure transfer of records both paper and electronic.
  • Organise trips and workshops. Arrange celebration and reward events. Work with staff to arrange events linked to key national events and festivals.
  • Collect, log and reconcile monies collected. Banking when needed. Monitor outstanding payments and send reminders/chase debts.
  • Manage volunteers and work experience placements.
  • Respond to short notice staff absence, covering and book supply staff if needed.
  • Liaise with premises team regarding maintenance issues and direct contractors on arrival.
  • Promote the school by updating website, produce marketing materials for events. Send photos and information to social media officer. Produce bulletins and termly newsletters.
  • Produce letters, either bespoke or from template and send/email and record on relevant system.
  • Arrange events and meetings such as open evenings, governor meetings, professionals meetings for families. Taking minutes and circulate.
  • Capture data from surveys, questionnaires and parent voice events to identify and improve service.
  • Manage lettings and private hire of school spaces.
  • Manage whole school calendar and individual diaries for senior staff.
  • Co-run Parent Teacher Association. Organising fairs, and fund raising events, co-ordinating volunteers. Manage all finance as current Treasurer including cash and electronic payments. Carry out reconciliations and banking.
  • Monitor and order office, first aid and general supplies. Receive, log and store deliveries.
  • Troubleshoot support with photocopier and book engineer as needed.
  • Explore connections in the local community to work with the school and share their professional knowledge, faith or backgrounds with an aim to enhance the school curriculum.
  • First aid officer (paediatric, child and adult).
  • Produce data for statutory reports (i.e. Local Authority, Department for Education).
  • Follow up and act upon safeguarding concerns and report to designated safeguarding officer.

Administration Assistant

London Borough of Sutton
Sutton, Surrey
01.2008 - 04.2011

Administrator for Work Experience team.

  • Liaised with businesses and companies to arrange purposeful work experience placements for students.
  • Collaborated with schools to allocate placements effectively, supporting students through the application process and attending interviews when required.
  • Conducted workplace health and safety checks and maintained accurate records in accordance with relevant guidelines.
  • Organised employer engagement events and produced promotional materials, including posters and marketing content, to increase visibility and participation.
  • Designed and implemented a new programme supporting young adults with learning difficulties, enabling them to participate in work-related volunteer opportunities with local organisations.
  • Maintained detailed data records and produced reports to monitor the use of funding and support successful future funding applications.

Receptionist/Administrator

Carshalton College
Carshalton, Sutton
09.2005 - 01.2008
  • Welcomed and assisted students, staff, and visitors in a friendly and professional manner.
  • Handled enquiries efficiently in-person , by phone, and email.
  • Processed student applications and managing enrolment procedures.
  • Logged and reported maintenance issues to caretaking team for timely resolution.
  • Performed role as Fire Warden, ensuring safety procedures are followed during emergencies.

Customer Service Assistant

Sainsbury's
Cheam, Sutton
10.2003 - 08.2005
  • Monitored stock levels and replenished shelves to ensure product availability
  • Provided friendly customer service and operating tills efficiently to process customer transactions
  • Prepared staff rotas
  • Performed end of day cashing up

Learning Support Assistant

Abbotsbury Primary School
Morden, Merton
04.2004 - 07.2005

Supported a child with Cerebral Palsy in the classroom with their physical needs to enable them to access their learning potential.

Raising a family

None
10.1995 - 04.2004

Accounts Assistant

Inghams Travel (Hotelplan)
Putney, Wandsworth
10.1988 - 10.1995
  • Purchase and Sales Ledger
  • Credit Control. Liaised with agents regarding overdue payments
  • Receptionist


Education

GCSE -

Burntwood Secondary School
Tooting, Wandsworth
09.1983 - 07.1988

NVQ Level 3 - Customer Services

Carshalton College
Carshalton, Sutton
09.2006 - 09.2007

Skills

  • Microsoft office suite proficiency
  • In-person, phone and email communication
  • Manages confidential, sensitive and challenging situations
  • Able to work independently and part of a team
  • Data entry and database management
  • Resolving discrepancies
  • Meeting, appointment and event coordination Minute taking
  • General administrative skills, including letter writing, accurate filing and digital archiving
  • Interpersonal communications
  • Cash handling and reconciliation Taking electronic payments
  • Organisation and efficiency
  • Adheres to legislation and safeguarding policies

Affiliations

  • Taking part in charity walks and events
  • Volunteer with British Legion as a poppy collector

Timeline

Administration Assistant

Wallington Primary Academy
04.2011 - Current

Administration Assistant

London Borough of Sutton
01.2008 - 04.2011

NVQ Level 3 - Customer Services

Carshalton College
09.2006 - 09.2007

Receptionist/Administrator

Carshalton College
09.2005 - 01.2008

Learning Support Assistant

Abbotsbury Primary School
04.2004 - 07.2005

Customer Service Assistant

Sainsbury's
10.2003 - 08.2005

Raising a family

None
10.1995 - 04.2004

Accounts Assistant

Inghams Travel (Hotelplan)
10.1988 - 10.1995

GCSE -

Burntwood Secondary School
09.1983 - 07.1988
Kerrie Hart