Kerrie Denning
Cardiff
Summary
A detail-oriented professional with strong mathematical skills and proficiency in computer applications. Demonstrates exceptional multitasking abilities and a keen interest in new technology, ensuring adaptability and quick learning in dynamic environments. Capable of understanding and executing complex procedures.
Overview
7
7
years of professional experience
12
12
years of post-secondary education
Work history
Cashier
Grovesnor Casino
Cardiff
05.2025 - 08.2025
- Coordinated with team members for smooth shift transitions.
- Identified counterfeit notes whilst handling cash, ensuring financial security.
- Completing various daily administration tasks within the department
- Cash Handling
- Serving customers and ensuring the highest level of security during each transaction
- Maintained a clean and organised workspace to ensure efficient service.
Customer Service Representative
New Law
Cardiff
06.2023 - 03.2025
- Being the first point of contact for fleet vehicle incidents
- Allocating recovery of un-drivable vehicles and repairers
- Assisted customers in making informed decisions by providing detailed repair options.
- Identifying who is at fault
- Being an understanding point of contact after a potential serious notification.
- Completing administration tasks between calls.
- Administration tasks include, allocating garages, hires, locating vehicles, and completing the recovery tasks.
Customer Service Executive
Target HCA
Newport
01.2022 - 06.2023
- Dealing with Customer Queries
- Handled high volumes of calls whilst maintaining professionalism and composure.
- Coordinated with other departments for efficient problem resolution.
- Balanced multiple tasks simultaneously without compromising on quality of service.
- Communicating with Customers and Solicitors.
- Dealing with Redemption and Specialist Deeds Queries
- Identifying source of Wealth
- Identifying potential instances of financial crime / money laundering
- Ensuring that legal documents are filled out correctly.
Customer Assistant
Castle Bingo
Cardiff
04.2018 - 01.2022
- Bingo Calling
- Bar and Catering
- Cash Handling
- Book Sales
- Communicating with other Castle Clubs during link games
- Cash Office - Ensuring that there are no variances when cashing up all departments in the club.
- Communicated offers to customers, promoting in-store deals and discounts.
Education
GCSE’s -
Bryngwyn Comprehensive School
09.1993 - 07.1998
A-Level - A-Levels
Carmarthenshire College
09.1998 - 07.2005
Skills
- Attention to Detail
- Mathematical strengths
- Multi Tasking
- Computer proficient
- Interested in new Technology
- Adaptable and quick to learn
- The ability to learn and follow complex procedures
References
REFERENCES CAN BE PROVIDED ON REQUEST.
Affiliations
- Micro Crochet
- Drawing
- PC Gaming
Timeline
Cashier
Grovesnor Casino
05.2025 - 08.2025
Customer Service Representative
New Law
06.2023 - 03.2025
Customer Service Executive
Target HCA
01.2022 - 06.2023
Customer Assistant
Castle Bingo
04.2018 - 01.2022
A-Level - A-Levels
Carmarthenshire College
09.1998 - 07.2005
GCSE’s -
Bryngwyn Comprehensive School
09.1993 - 07.1998