Kerrie-Anne Merryweather

• Planned training schedules, prepared materials to support appropriate training
• Created training and supportive materials tailored to organisational needs, programmed to achieve key organisational objectives updating and modifying training syllabus to maintain relevancy.
• Analysed training requirements at individual, team and organisational level.
• Collaborated with Subject Matter Experts (SME)s to refine and update training resources.
• Track and measure compliance KPIs providing regular reports, updates to leaders and management team.

During 2023-2024 I have introduced a new matrix which has enabled a consistent increase of compliance level to over 85% each month

• Managed high-volume task loads with accuracy and efficiency, using time management skills to address priorities.
• Supported business units in successful employee relations management.
• Liaised with support teams to facilitate appropriate KPI and training needs
• Reviewed staff performance by analysing KPI data and conducting appraisals.
• Managed staff appraisals, recognising strengths and identifying areas for growth.

• Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
• Delegated tasks to make best use of individuals' skills.
• Supported team to overcome new challenges by forecasting knowledge and skills gaps.
• Reported on team performance to higher leadership, proactively offering action for areas of improvement.
• Trained staff to resolve complaints appropriately to maintain customer satisfaction.
• Supported new hires through onboarding process for speedy and successful training.
• Monitored health and safety measures for guaranteed compliance.
• Maintained smooth-running business operations by delegating priorities to staff abilities.
• Collaborated with colleagues from different backgrounds to tackle new challenges.
• Promoted professionalism among staff to develop productive relationships.
• Led performance reviews and tailored employee feedback to facilitate professional development.
• Resolved employee relations issues and navigated disciplinary proceedings.
• Led team of 22 to achieve KPI targets .
• Recognise exceptional individual performance for improved motivation.