Kerri Wood

First point of contact for members of staff at Royal Papworth Hospital, logging jobs via telephone, email and word of mouth to promptly resolve any maintenance or porter related issues, using Concept and CAFM systems

Assigning PPMs weekly, monthly, 3 monthly, 6 monthly and yearly, to correct engineer on contain and providing support wherever possible to maximise efficiency of keeping Royal Papworth Safe for members of staff and patients.

Liaising with our operations team to manage work flow, performing variety of administrative tasks to meet deadlines.

Event planning for upcoming Clinical Entrepreneurs, supporting other team members , prioritising the workload , all aspects of administration and data entry undertaken.

Updating spreadsheets with relevant data, cross referencing attendees.

Working out budgets, contacting venues all over the country for hosting meet and greet presentations.

Negotiating terms with businesses to get best price per head for events.

Attending training courses in person or remote where applicable.

Providing empathic approach to any issues raised by clients.

Attending webinars, setting up equipment and Seminars.

Helping 4,5 & 6 year olds with phonics, writing and reading

Accompanied school trips, ensuring safety and enjoyment for all pupils involved.

Organising lunch time setups.

Safeguarding children and supervising at lunch times.

Supported children with special educational needs, promoting inclusivity within school environment.

Assisted teacher in maintaining clean and organised classroom environment for optimal learning conditions.

Adjusting pricing within the store during promotions , changing displays and helping with replenishing stock

Evening, weekend & Nights shifts

Boosted retail operations efficiency with stock management and inventory control.

Helping customers to navigate around the store and find products required.

A working cleaning supervisor, built a great repour with my team members and always raised staff morale by arranging team building activities.

Arranging weekly schedules for staff, stock taking, ordering supplies when necessary.

Meeting with clients to make sure all needs were being met

Covering staff shortages.

Interviewing potential staff, pricing up new jobs.

Led by example to maintain team motivation, ensuring daily tasks were performed accurately and efficiently.

Supported other staff members during large-scale cleaning projects so the jobs were completed on time.

Daily duties included, making calls to couriers and taxi firms to get parcels delivered within a particular timescale.

Chasing the deliveries until completed and keeping the customer up to date at all times.

Escalating complaints from customers if I was unable to resolve myself.

Logged customer complaints accurately, expedited corrective actions effectively.

Fantastic team player at all times.

• Learned and adapted quickly to new technology and software applications.
• Demonstrated strong organizational and time management skills while managing multiple projects.
• Worked effectively in fast-paced environments.
• Offered personable and helpful service to exceed customer expectations and reach positive conclusion.
• De-escalated aggressive behaviour using effective conflict resolution techniques.
• Served as first line of contact for customers filing complaints.
• Took ownership for customer correspondence to deliver exceptional customer service levels.

Worked directly with clients during entire loan process, improving experience.

Expedited the loan approval process by streamlining paperwork submission.

Liaised with legal professionals to ensure proper documentation.

Ensured compliance with lending legislation to maintain company reputation.

Conducted risk assessments, minimising potential losses.

Designed training programmes for enhanced team performance.

Trained new members of staff to the best of my ability by conforming to business needs.

Listening into other colleagues calls to provide constructive feedback.

Guided customers through troubleshooting process with patience and clarity to help with any issues relating to there credit card accounts.

Logging issues with any lost or stolen credit cards,

simplifying credit terms and conditions for customers by breaking it down.

Handled high volume of calls daily for faster issue resolution.

Stayed calm under pressure, offering empathetic assistance to upset customers.