Summary
Work History
Education
Skills
Timeline
Generic

Kerri-Lee Mason

Edinburgh

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Work History

Office Administrator

Various temp appointments
Port Elizabeth
01.2009 - 01.2010
  • Supported office manager with proactive correspondence management, document coordination and customer relations.
  • Interacted with customers by phone, email or in-person to provide information.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Delivered clerical support by handling range of routine and special requirements.

Hostess and Waitress

Wicker Woods Restaurant
Port Elizabeth
01.2002 - 01.2010
  • Monitored seating area and checked restrooms regularly to keep spotless.
  • Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
  • Assigned patrons to tables suitable for needs and restaurant section rotation.
  • Cultivated positive guest relations by managing information and orchestrating speedy seating.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Collaborated with kitchen to inform customers of wait times and answer questions about food.
  • Supported servers, food runners and bussers with keeping dining area ready for every guest.
  • Answered customer questions about hours, seating and menu information.
  • Documented reservations, alerted servers and managers of large groups and prepared seating.
  • Planned and executed [Number]-guest parties by organizing menus, spaces and special requests.
  • Used cash registers and credit card machines to cash out customers.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
  • Informed servers of newly seated parties for speedy service.
  • Watched dining area staff to evaluate server loads and calculate accurate wait times.
  • Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
  • Assisted managers with quickly resolving service- and food-related issues.
  • Stayed in open communication with kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction.
  • Collected information from arriving customers to seat groups or place them on waitlist.

Office Assistant

MarktoMarket Valuations Ltd
Edinburgh
06.2022 - Current
  • Assistance with daily office operations
  • Vendor sourcing.
  • Monitored usage of customer merchandise and contacted vendors to place new orders for replenishment.
  • Event planning and execution including booking travel and hotel for staff travel.
  • Monthly HR and payroll administration including onboarding/offboarding of staff
  • Maintained company handbook to outline policies.
  • Customer billing administration
  • Provided clerical support, addressing routine and special requirements.
  • Consistently updated customer information.
  • Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
  • Developed correspondence letters, memos and emails.
  • Drafted common document templates to reduce time spent creating documents from scratch.
  • Completed clerical tasks such as filing, copying and distributing mail.
  • Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
  • Managed incoming correspondence to enhance employee performance and reduce time spent on processing and responding.
  • Informed and supported business leaders through consistent communication and administrative support duties.
  • Supported staff on special assignments and ad hoc projects.
  • Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.

Social Media Manager

Freelance
02.2020 - Current
  • Analyzed and reported social media and online marketing campaign results.
  • Monitored online presence of company's brand to engage with users and strengthen customer relationships by engaging and responding to comments and direct messages.
  • Worked with copy writers and other specialists to produce captivating and successful content.
  • Planned and developed social media calendar, which included scheduling email blasts, social media posts, marketing campaigns and website updates.
  • Curated and segmented editorial content to increase engagement and growth.

Assistant Manager

The Spylaw
Edinburgh
08.2020 - 04.2022
  • Key holder
  • Daily cash ups and sales
  • Assisted in developing organizational structure to outline and direct rules, roles and responsibilities.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Orders and stock management via regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Reviewed sales and gross profit report to assess company efficiency.
  • Monitored security to protect employees, customers and property.
  • Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
  • Introduced new products or services, increased marketing activities and improved customer service to drive sales.
  • Reduced supply expenses, cut production costs and lowered financial expenditures to increase bottom line.
  • Made hiring recommendations to increase company's productivity and profitability with quality workers.
  • Created employee schedules to align coverage with forecasted demands.
  • Developed organizational structure to outline and direct rules, roles and responsibilities.
  • Strengthened operational efficiency to remain cost-effective while maintaining quality service.
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Increased employee performance and job satisfaction to strengthen retention and engagement.
  • Recognized staff for contributions to company success to foster engagement and increase productivity.

Pet Care Associate

Posh Paws Cattery Port Elizabeth
Port Elizabeth
01.2017 - 03.2020
  • Key holder
  • Checking veterinary records, diary management, administration of payments
  • Delivered continuous focus and attention to lodged animals, promoting high level of care and oversight.
  • Monitored animals for behavioral problems and signs of health issues and cared for sick or injured animals by seeking out veterinary care and notifying owners.
  • Kept cages, kennels, play yards and grooming areas neat and clean.
  • Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
  • Greeted pet owners and discussed lodging, grooming, daycare services and pricing and cross-sold additional items and determined special needs of animals under care.

Kennel Assistant

Sardinia Bay Kennels and Bark
Port Elizabeth
01.2018 - 11.2018
  • Key holder, diary management and staff supervision
  • Completed animal intakes to boarded animals, check documents, label all home items and toys and record instructions of care.
  • Monitored and maintained food and water of boarded animals according to animal dietary health guidelines.
  • Minimized animal injury risk by monitoring behaviors and eliminating safety hazards.
  • Performed basic wound care, medication administration and other medical aid, working with veterinarians to handle advanced cases.
  • Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
  • Sales of Park memberships

HR & Customer Relationship Manager

Rapid Alarms
Port Elizabeth
01.2014 - 01.2016
  • Headed up all aspects of company launch including HR, branding, marketing and sales.
  • Developed and executed HR policies and programs, workforce and job development, recruitment and hiring, compensation and benefits and employee and labor relations.
  • Responsible for growing client base via sales, including new client sign ups, risk assessments, upsells, renewals and coordination of installations
  • Finance management including client billing, staff payments and expense tracking.
  • Coordination of sale of company to ensure smooth transfer of clients and staff.

Office Administrator / Receptionist / Customer support representative

Client Care
Port Elizabeth
01.2012 - 01.2014
  • Coordination of management and directors’ schedules and daily support with all administrative tasks
  • Tracking of special projects as required by the director
  • Daily and monthly administration of various products to customer’s investment accounts and administration of claims
  • Consolidate large corporate clients monthly staff benefits including the addition of new members and processing of existing members benefits as well as ad hoc retirement and death claim processing
  • Medical aid administration
  • Welcoming clients and dealing with customers telephonically as well as face to face
  • Communicating effectively with all staff members and external suppliers and customers.

General Manager

Friends Coffee Bar & Bistro
Port Elizabeth
01.2010 - 01.2012
  • Identified and recommended areas for improvement in processes with targeted solutions.
  • Supervised employees for exceptional store operations, customer retention and positive brand experiences.
  • Maintained quality through training and coaching during daily activities.
  • Guided daily activities, overseeing accounts receivable, inventory reporting and bank deposits.

Campaign Manager FMCG

Looks International
Port Elizabeth
01.2005 - 01.2008
  • Developed and implemented performance improvement strategies and plans to promote continuous improvement.
  • Conducted research, gathered information from multiple sources and presented results.
  • Proved successful working within tight deadlines and fast-paced atmosphere.
  • Onboarded new temps by entering employee information into systems.
  • Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
  • Developed team communications and information for meetings.
  • Identified issues, analyzed information and provided solutions to problems.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Created plans and communicated deadlines to complete projects on time.
  • Collaborated with team members to achieve target results.
  • Monitored company inventory to keep stock levels and databases updated.
  • Exceeded goals through effective task prioritization and great work ethic.
  • Prepared variety of different written communications, reports and documents.
  • Developed and maintained courteous and effective working relationships.

Admin, Reception and Personal Assistant

Journey Finance
Port Elizabeth
01.2004 - 01.2005
  • Coordinated international and domestic travel logistics including flight itineraries, hotel reservations and car services.
  • Aided colleagues, managers and customers through regular communication and assistance.
  • Screened and transferred incoming calls, took down messages and transmitted information and documents to internal personnel.
  • Arranged domestic and international travel plans and itineraries.
  • Evaluated operational practices and identified improvement opportunities to develop revisions for systems and procedures.
  • Managed payroll, transactions, invoicing and budgeting to decrease financial inconsistencies.
  • Maintained personnel records and updated internal databases to support document management.
  • Communicated with internal departments, vendors and contractors to discuss schedules, project requirements and upcoming appointments.
  • Networked with industry professionals to exchange best practice knowledge and stay abreast of latest developments.
  • Updated spreadsheets and created presentations to support executives and boost team productivity.
  • Collected, validated and distributed information to employees.
  • Documented and distributed meeting notes to identify, analyze and improve workflows.
  • Provided multifaceted services to professionals by managing mail, scheduling appointments and other administrative tasks.
  • Provided general administrative support including scheduling meetings, making travel arrangements and managing documentation.
  • Served as point of contact between clients and managerial staff.
  • Attended meetings, took notes and tracked action items.
  • Maintained appropriate filing of personal and professional documentation.
  • Managed agendas and calendars, boosting productivity and improving organizational initiatives.
  • Adapted to workflow changes and implemented continuous process improvements to overcome obstacles.
  • Oversaw successful planning and execution of staff meetings, parties and events.
  • Sourced and ordered office equipment and supplies.
  • Drove marketing initiatives to increase brand recognition, facilitate promotion and boost revenue.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Answered phone calls and addressed customer questions and concerns to promote satisfaction and continued business.

Airline Services Operator

Nationwide Airlines
Port Elizabeth
01.2002 - 10.2002
  • Provided current and accurate fare, schedule, reservations and flight arrival and departure information to customers.
  • Resolved customer complaints by listening to grievances, determining causes and deciding best solution.
  • Provided product and service information to customers and identified upselling opportunities to maintain and increase income streams.
  • Verified documentation
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Responded proactively and positively to rapid change.
  • Verified aircraft and passenger compliance with policies, regulations and safety guidance.
  • Offered personalized assistance to children, elderly and passengers with special needs.
  • Processed order transactions and provided customers with detailed itineraries, tickets and receipts.
  • Provided schedule, routing and fare information to assist customers with ticket purchases.

Education

Digital promotion for business level -

Glasgow Kelvin College
United Kingdom

Canva Design School

High School Diploma -

Alexander Road High School
Port Elizabeth, South Africa
04.2001 -

Skills

First Aid/CPR

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Timeline

Office Assistant

MarktoMarket Valuations Ltd
06.2022 - Current

Assistant Manager

The Spylaw
08.2020 - 04.2022

Social Media Manager

Freelance
02.2020 - Current

Kennel Assistant

Sardinia Bay Kennels and Bark
01.2018 - 11.2018

Pet Care Associate

Posh Paws Cattery Port Elizabeth
01.2017 - 03.2020

HR & Customer Relationship Manager

Rapid Alarms
01.2014 - 01.2016

Office Administrator / Receptionist / Customer support representative

Client Care
01.2012 - 01.2014

General Manager

Friends Coffee Bar & Bistro
01.2010 - 01.2012

Office Administrator

Various temp appointments
01.2009 - 01.2010

Campaign Manager FMCG

Looks International
01.2005 - 01.2008

Admin, Reception and Personal Assistant

Journey Finance
01.2004 - 01.2005

Hostess and Waitress

Wicker Woods Restaurant
01.2002 - 01.2010

Airline Services Operator

Nationwide Airlines
01.2002 - 10.2002

High School Diploma -

Alexander Road High School
04.2001 -

Digital promotion for business level -

Glasgow Kelvin College

Canva Design School

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Kerri-Lee Mason