Kerri Armitage
Sheffield,Yorkshire
Summary
Dedicated trade union convenor with proven expertise in administrative and program management. Skilled in managing complex data and maintaining exceptional organization. Committed to achieving success through effective communication and a supportive approach.
Overview
2
2
years of post-secondary education
30
30
years of professional experience
Work history
Trade Union Convenor
Sheffield City Council
2025.04 - Current
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Successfully delivered on tasks within tight deadlines.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Carried out day-to-day duties accurately and efficiently.
- Used Microsoft Word and other software tools to create documents and clear communications.
- Provided assistance to colleagues and clients.
Neighbourhood housing officer
Sheffield City Council
2016.10 - 2025.03
- Enforced tenancy rules firmly yet fairly, contributed to a respectful living environment.
- Investigated resident complaints for effective resolution.
- Facilitated conflict resolution between neighbours to maintain harmony.
- Collaborated with social services agencies to support vulnerable tenants effectively.
- Delivered high-quality customer service, resolved issues swiftly.
- Coordinated repair works quickly, reduced disruption to residents' lives.
- Managed property inspections, ensured compliance with housing regulations.
- Prepared tenancy agreements accurately, minimised legal discrepancies.
- Maintained accurate records of all property-related transactions, improved transparency.
- Conducted regular estate walkabouts, ensuring cleanliness and safety standards were met.
- Fostered community engagement by conducting local meetings.
- Assessed and recommended improvements to amenities based on feedback from residents.
- Liaised with contractors for maintenance work completion within expected timeframes.
- Handled sensitive information discreetly whilst maintaining confidentiality at all times.
- Built strong relationships with residents through open communication channels.
Housing supervisor
Sheffield City Council
2010.03 - 2016.09
- Supervised day-to-day operations; maintained an orderly and efficient housing environment.
- Ensured tenant satisfaction by effectively resolving housing complaints.
- Handled eviction proceedings within legal guidelines; ensured fair treatment of all parties involved.
- Minimised conflict when handling complaints and communications in stressful situations.
- Maintained robust complaint management system to help boost tenant satisfaction.
- Coordinated relocation plans for affected residents during renovation projects, minimising inconvenience.
- Facilitated resident meetings, leading to better communication and understanding between tenants and management.
- Delivered training sessions on housing regulations to new staff members ensuring consistent service delivery.
- Led staff training sessions improving overall team performance.
- Supported daily operations to guide, motivate and inspire a team of 8 staff.
- Optimised daily operations, making amendments to keep up with changing priorities.
- Monitored individual and team performance, implementing targeted support to drive improvement.
- Created and monitored strategic KPIs, analysing data to fuel changes to promote organisational progress.
- Upheld stringent policies, procedures to maintain consistent workplace standards.
- Contributed to policy reviews that resulted in more inclusive criteria for social housing allocation.
Housing officer
Sheffield City Council
1999.03 - 2010.02
- Ensured compliance with health and safety regulations across all properties, contributing to a safer living environment for tenants.
- Improved housing standards with regular property inspections and maintenance coordination.
- Mediated disputes between tenants, resulting in a peaceful living environment.
- Managed rent arrears cases, helping tenants devise repayment plans thus reducing overall debt levels in properties managed.
- Advised and assisted tenants with housing matters and queries.
- Conducted needs assessments to identify potential improvements in housing provisions.
- Worked with income recovery team to resolve breaches of tenancies in line with established procedure.
- Developed productive relationships with customers by delivering professional and courteous service.
Cashier
Woodcock Travel (No longer in existance)
1997.04 - 1998.12
- Balanced cash drawer at the end of each shift, ensuring accuracy in transaction records.
- Managed high-volume transactions for smooth business operations.
- Demonstrated proficiency in handling complex calculations to ensure error-free transactions.
- Handled large quantities of cash safely and responsibly throughout deliveries and balancing procedures.
- Ensured customer satisfaction by providing accurate foreign exchange services.
- Assisted customers in understanding foreign exchange procedures for better service delivery.
- Resolved customer queries effectively, promoting a positive brand image.
- Maintained accurate records of daily transactions, supporting audit processes effectively.
- Logged cashier's cheques and other transactions to maintain accuracy of account records.
Retail sales associate
Dorothy Perkins
1996.12 - 1997.03
- Boosted store reputation with excellent customer service skills.
- Dealt with returns, ensuring customer satisfaction.
- Promoted loyalty schemes to customers, enhancing brand loyalty.
- Handled cash transactions accurately maintaining financial integrity.
- Operated till systems correctly, ensuring accurate transactions.
- Maintained tidy sales floor to enhance shopping experience.
- Assisted in visual merchandising, improving shop floor appeal.
- Collaborated with team members for efficient store operations.
Education
Leadership & Management
ILM Level 3
Sheffield City CouncilNVQ Level 3 - Business Studies
Sheffield College
Sheffield 1995.09 - 1997.07
GCSEs -
King Ecgbert School
SheffieldSkills
- Employment law awareness
- Knowledge of employment laws
- HR policies knowledge
- Disciplinary action procedures
- Grievance procedure understanding
- Knowledge of housing regulations
- Conflict management
- Conflict Resolution
- Employee engagement
- Time management
- Strategic thinking
- Resilience under pressure
- Interpersonal communication
- Effective networking
Timeline
Trade Union Convenor
Sheffield City Council
2025.04 - Current
Neighbourhood housing officer
Sheffield City Council
2016.10 - 2025.03
Housing supervisor
Sheffield City Council
2010.03 - 2016.09
Housing officer
Sheffield City Council
1999.03 - 2010.02
Cashier
Woodcock Travel (No longer in existance)
1997.04 - 1998.12
Retail sales associate
Dorothy Perkins
1996.12 - 1997.03
NVQ Level 3 - Business Studies
Sheffield College
1995.09 - 1997.07
Leadership & Management
ILM Level 3
GCSEs -
King Ecgbert School