Kerren Morrison
Aberdeen
Summary
Ambitious, hard-working, and passionate individual with extensive industry experience in Customer Experience, Administration, Data Processing, and Fraud Prevention. Knowledge spans across various organisations at different stages of growth, from start-up fintech companies to multinational corporations. Possesses over six years of experience and a unique skill-set for quick adaptation to new environments.
Overview
6
6
years of professional experience
Work History
Data Processor/Customer Experience Specialist
ZipZero UK
02.2023 - Current
- Processing, analysing, compiling, and utilisation of user data.
- Through an accurate attention to detail, users' data profiles are examined via Thoughtspot, participating in fraud prevention and data analysis to ensure a seamless experience for both users and partnered affiliates.
- Consistently met customer's expectations by demonstrating adept, quick, and personalised handling of their queries.
- Maintained high level of data security by adhering to company policies, protocols, and confidentiality requirements.
- Assisted in the design of standardized templates for commonly used reports, increasing consistency across the organization.
Services Colleague
ASDA
09.2022 - 02.2023
- Managed a hundreds of customer inquiries daily, demonstrating excellent problem-solving skills to resolve concerns quickly.
- Increased team productivity with effective communication and collaboration strategies.
- Maintained exceptional customer satisfaction standards to meet or exceed targets.
Assistant Manager
Compass Group Ltd.
01.2022 - 09.2022
- Oversaw a team of five employees and supervised day-to-day operations to meet performance, quality, and service expectations.
- Through efficiently delegating tasks among employees, the store saw a 30% increase in customer satisfaction and a 45% decrease in employee error.
- Managed daily cash reconciliations, ensuring accurate financial reporting and minimising discrepancies.
- Optimised inventory levels to prevent shortages while reducing overhead costs.
- Analysed sales data to identify trends and adjust inventory orders accordingly.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
Function Staff
Atholl Hotel
09.2019 - 04.2020
- Contributed to the conversion of first-time patrons to returning patrons through friendly, dependable, and reliable service.
- Took advantage of the active recall method when taking and delivering orders and requests.
- Reduced the customer downtime and increased overall satisfaction and productivity.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Increased sales significantly by upselling higher-end products to customers.
Crew Trainer
McDonald's
10.2018 - 09.2019
- Adapted quickly to the demanding work space, advancing from Crew Member to Trainer in under one year.
- Set positive example for team members by providing high-quality, efficient service.
- Evaluated colleagues' progress and provided constructive feedback for continuous development.
- Conducted hands-on demonstrations to teach new recruits proper use of equipment, enhancing safety, and efficiency.
- Boosted customer satisfaction ratings by implementing effective communication techniques within the team.
Education
Computer Science -
University of Aberdeen
Aberdeen02.2023
Film & Visual Culture -
University of Aberdeen
Aberdeen09.2021
Skills
- Microsoft Office Suite (Excel, Word, PowerPoint, etc)
- Google Suite
- Thoughtspot, Jira, and Braze
- Partnered Affiliate Networks
- Zendesk
- CRM Systems
- Payroll Systems
- Fraud Prevention & Investigation
- Administrative Support
- Database Management
Highlights
ZipZero UK
- Advanced from an entry-level, data input role to a mid-level role consisting of increased responsibilities and reliability in under 1 year.
- Drastically increased the productivity of the fraud prevention and data processing department.
- Acknowledged for my attention to detail and efficacy by both my first-line manager and CEO.
Compass Group Ltd.
- Increased overall standards and performance of the store by introducing new ideas to increase the efficiency of stock-checks and cash declarations.
References
Both professional and personal references are available on request.
Hobbies and Interests
I am firmly interested in a variety of subjects, engaging in sports, literature, and musical instruments in my spare time. As a person, I consider myself insightful, determined, thoughtful, and hard-working.
Languages
English
Native language
English
Proficient
C2
Timeline
Data Processor/Customer Experience Specialist
ZipZero UK
02.2023 - Current
Services Colleague
ASDA
09.2022 - 02.2023
Assistant Manager
Compass Group Ltd.
01.2022 - 09.2022
Function Staff
Atholl Hotel
09.2019 - 04.2020
Crew Trainer
McDonald's
10.2018 - 09.2019
Computer Science -
University of Aberdeen
Film & Visual Culture -
University of Aberdeen
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