Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
Kerlian  Ojeda

Kerlian Ojeda

Maringa - Parana - BRAZIL

Summary

Customer Service Representative with proven experience delivering high-quality support at FABLETICS and TURO. Skilled in resolving customer concerns through active listening and problem-solving. Demonstrated leadership as a Supervisor Leader, providing coaching, feedback, and performance support to enhance team results and customer satisfaction.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

FABLETICS
Maringa Brazil
03.2024 - 10.2025

Delivered high-quality customer support by managing inbound calls, addressing customer concerns with empathy, tracking order statuses, and processing refunds and charge reversals accurately and promptly.

Supervisor Leader

TURO
Lima Peru
04.2023 - 01.2024

Conducted coaching sessions aimed at boosting agent performance.
Evaluated customer interactions to pinpoint areas for enhancement and deliver constructive feedback.

Costumer Service Representative

TURO
Lima Peru
02.2022 - 04.2023

Addressed customer inquiries through calls and emails, providing timely solutions.
Resolved concerns efficiently, ensuring customer satisfaction with effective problem-solving.

Education

Bachelor of Science - High School Education

José María España
Venezuela
2017

Skills

  • Customer service
  • Problem solving
  • Active listening
  • Customer relationship management

Languages

English
Advanced
C1
Spanish
Proficient
C2
Portuguese
Intermediate
B1

Timeline

Customer Service Representative

FABLETICS
03.2024 - 10.2025

Supervisor Leader

TURO
04.2023 - 01.2024

Costumer Service Representative

TURO
02.2022 - 04.2023

Bachelor of Science - High School Education

José María España
Kerlian Ojeda