

Customer Service Representative with proven experience delivering high-quality support at FABLETICS and TURO. Skilled in resolving customer concerns through active listening and problem-solving. Demonstrated leadership as a Supervisor Leader, providing coaching, feedback, and performance support to enhance team results and customer satisfaction.
Delivered high-quality customer support by managing inbound calls, addressing customer concerns with empathy, tracking order statuses, and processing refunds and charge reversals accurately and promptly.
Conducted coaching sessions aimed at boosting agent performance.
Evaluated customer interactions to pinpoint areas for enhancement and deliver constructive feedback.
Addressed customer inquiries through calls and emails, providing timely solutions.
Resolved concerns efficiently, ensuring customer satisfaction with effective problem-solving.