Kerina Waugh
Great Broughton,North Yorkshire
Summary
Innovative, results focused leader with proven ability to direct and lead on strategic objectives in multiple industry settings. Strong background in Architecture, Service Management and Business Analysis, known for building positive relationships with customers and other stakeholders along with extensively proven abilities to manage teams and supplier relationships.
Overview
25
25
years of professional experience
Work history
Head of Functional Architecture
AXA UK
Middlesbrough/Hybrid
03.2022 - Current
- Creation of a new architecture function to provide thought leadership and early support for the business units in delivering against strategic objectives
- Set up of ideation and demand processes to facilitate innovation and joined up approaches for engagement from IT and the wider COO functions (Design Thinking)
- Ensuring that Functional Enterprise Architecture and Business Architecture are included as the first point of call for all initiatives
- Focus on Business Strategy, Capacities and Functions during design of all relevant architecture artefacts
- Ensuring alignment and review of Global Group Architecture as part of the Group Chief Technology Office Leadership Team.
UK Enterprise Platform Manager
AXA UK
Middlesbrough
01.2011 - 03.2022
- Strategic product ownership of enterprise management platforms (ServiceNow), driving adoption to maximise value and support strategic goals
- Set up and management of a highly successful ServiceNow consultancy and development team
- Process design and optimisation across various business areas to ensure interoperability and effectiveness of ServiceNow solutions
- Implementation of ITIL based service processes in various AXA Operating Companies
- Creation of Business Response Team focused on Business engagement, rapid solutions development and alignment of strategies across UK Operating Companies (initial BA Role).
Consultant Business Analyst
AXA UK
Middlesbrough
11.2009 - 01.2011
- Strategic product ownership of enterprise service management platforms (ServiceNow), driving adoption to maximise value and support strategic goals
- Set up and management of a highly successful ServiceNow consultancy and development team
- Process design and optimisation across various business areas to ensure interoperability and effectiveness of ServiceNow solutions
- Implementation of ITIL based service processes in various AXA Operating Companies
- Creation of Business Response Team focused on Business engagement, rapid solutions development and alignment of strategies across UK Operating Companies (initial BA Role).
Lead Business Analyst (Contract)
Scottish Enterprise
Glasgow
08.2009 - 11.2009
- Set up of Business Analysis for Enterprise Programmes and implementation of process redesign best practices
- Mapped current business and operational processes and offered recommendations for improvement
- Coaching and mentoring business analysts to develop and grow their skills and capabilities
- Set up and embedded process architecture expertise by implementing case tools based on TOGAF (Casewise Corporate Modeler).
Design Authority (Contract)
Environment Agency (DEFRA)
Bristol
02.2007 - 07.2009
- Completed the re-organisation and partial outsource for Corporate Information Services as part of the More, Better, Faster Programme
- Overall responsibility for ensuring alignment of people and technical changes against the Business Case
- Led on Service Architecture and Design, as well as Enterprise Architecture activities
- Management of Business Analysis Teams with overall accountability for process analysis and production.
- Developed productive relationships with customers by delivering professional and courteous service.
Service Design Manager (Contract)
BT
Leeds & London
04.2004 - 02.2007
- Leader on UK Service Transformation Programme for NHS projects (CfH)
- Translation of requirements into service delivery plan/design including approving contracts and SLA's with customers and third party vendors
- Designed and managed the implementation of Service Management and Service Introduction based on ITIL and attained ISO20000 certification
- Implemented various case tools such as Corporate Modeler, ARIS and Nimbus Control ES.
Business Process Analyst (Contract)
Virgin Media (NTL)
Hook - Hampshire
01.2004 - 04.2004
Business Analyst & Project Manager (Contract)
NHS Middlesbrough
01.2002 - 12.2003
Business Architect (Contract)
Capita Insurance
Gloucester
09.2001 - 12.2001
Business Process Analyst
NTL
Stockton On Tees
03.1999 - 09.2001
Education
BA Human Stuudies 2.1
TOGAF
BCS Business Architecture
COBIT
ITIL V3
Prince2
Skills
- Technology Leadership
- Product ownership & development
- Enterprise & Business Architecture
- TOGAF
- BCS Business Architecture
- Agile methodology
- ServiceNow (15 years)
- Business analysis
- Project Management
- DevOps
- Cost estimation and budgeting
- Strategic planning and review
- Complex problem resolution
- Digital adoption
- Cloud Migration
Custom
20 years + experience in Service, Architecture and Analysis roles, Degree Educated
Timeline
Head of Functional Architecture
AXA UK
03.2022 - Current
UK Enterprise Platform Manager
AXA UK
01.2011 - 03.2022
Consultant Business Analyst
AXA UK
11.2009 - 01.2011
Lead Business Analyst (Contract)
Scottish Enterprise
08.2009 - 11.2009
Design Authority (Contract)
Environment Agency (DEFRA)
02.2007 - 07.2009
Service Design Manager (Contract)
BT
04.2004 - 02.2007
Business Process Analyst (Contract)
Virgin Media (NTL)
01.2004 - 04.2004
Business Analyst & Project Manager (Contract)
NHS Middlesbrough
01.2002 - 12.2003
Business Architect (Contract)
Capita Insurance
09.2001 - 12.2001
Business Process Analyst
NTL
03.1999 - 09.2001
BA Human Stuudies 2.1
TOGAF
BCS Business Architecture
COBIT
ITIL V3
Prince2