Keri Almond
Shrewsbury,Shropshire
Summary
Results-driven professional with exceptional communication and interpersonal skills, adept in customer relationship management systems and database administration. Demonstrates meticulous attention to detail and flexibility to handle change, ensuring efficient order processing and database management. Proficient in Microsoft Office, Sage, and XFour, with a strong background in event planning and training development. Proven leadership skills and extensive product knowledge contribute to effective customer relationship building. Career goal: To leverage expertise in a dynamic environment focused on continuous improvement and customer satisfaction.
Overview
7
7
years of professional experience
Work History
Merchandising Coordinator & Administrator
Kadai Ltd
Leebotwood, Shropshire
05.2020 - Current
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Successfully delivered on tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Maintained high levels of data accuracy for smooth business operations by conducting regular database audits.
- Sorted incoming mail promptly, reducing clutter and improving organisation in the workplace.
- Kept track of all pending orders, ensuring no orders were missed or delayed unnecessarily.
- Collaborated closely with warehouse staff for timely preparation and dispatch of goods ordered.
- Assisted in resolving any issues related to payment transactions swiftly.
- Processed complex orders for enhanced customer experience.
- Enhanced customer satisfaction by promptly processing and dispatching orders.
- Boosted team efficiency by assisting with workload during high-volume periods.
- Work with the Sales Manager on developing strategies for
struggling stockists and opening accounts with new stockists in
targeted areas. - Maintain a nationwide visit plan throughout the year
- Customer Relations: act as key interface between customers and all
relevant divisions, maintaining constant communication with the
Sales Manager - Training: plan and execute training sessions with in-store sales
teams ensuring that all colleagues who do training sessions are giving correct and consistent information during training sessions. - ensure that the Stockist Portal is kept up to date with all relevant information.
Manager
Sodexo
Bulford, Wiltshire
03.2018 - 05.2020
- Developed accurate sales forecasts for improved strategic planning.
- Facilitated staff training, resulting in better customer service.
- front facing customer service role
- Managed challenging situations to ensure customer satisfaction.
- Delivered exceptional service by addressing customer queries promptly.
- Streamlined processes for improved team efficiency.
- Resolved complaints efficiently, fostering customer loyalty.
- Oversaw daily operations, ensuring optimal performance.
- Cash handling, including floats and cashing up
- Stock checks/control
- Stock spreadsheets.
Education
A-Levels - English Literature
Rishworth College
RishworthA-Levels - Geography
Rishworth College
RishworthSkills
- Outstanding communication and
interpersonal skills - Customer relationship management systems
- Database administration
- Attention to Detail
- Order processing
- Database management
- Results-driven
- Written and verbal communication
- Event planning
- Computer literate on Microsoft Office,
Sage and XFour - Meticulous eye for detail
- Flexibility to handle change
- Leadership skills
- Product knowledge
- Training and Development
- Customer relationship building
Timeline
Merchandising Coordinator & Administrator
Kadai Ltd
05.2020 - Current
Manager
Sodexo
03.2018 - 05.2020
A-Levels - English Literature
Rishworth College
A-Levels - Geography
Rishworth College
Similar Profiles
Ameen Mahmood MaraikarAmeen Mahmood Maraikar
Pastry Chef at Pastry KadaiPastry Chef at Pastry Kadai
MANPREET KAUR SALARIAMANPREET KAUR SALARIA
Baker at Kadai Point ExpressBaker at Kadai Point Express
Premkumar KondusamyPremkumar Kondusamy
Managing Director at Bhai Kadai Biryani RestaurantsManaging Director at Bhai Kadai Biryani Restaurants