Overview
Work history
Education
Skills
Timeline
Generic

Keory Da Silva

Manchester ,Lancashire

Overview

7
7
years of professional experience
7
7
years of post-secondary education

Work history

Customer facing and Event role

Independent contractor
Manchester, Lancashire
10.2022 - 12.2024
  • Managed booking schedules and personal administration
  • Handling cash payment and maintaining accurate financial records
  • Building and maintaining professional clients relationships
  • Delivering high levels of customer service in fast pace environments
  • Working with discretion, professionalism and confidentiality

All Day PD calls

Oliver Davies
Manchester, Lancashire
08.2022 - 10.2022
  • Handling high volumes of customer enquiries via telephone and online systems
  • Assisting customers with queries and purchasing decision
  • Accurately recording customer information on internal systems
  • Building positive customer relationship and resolving issues efficiently
  • Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.

Bartender Ark

Jacqueline west
Manchester, Lancashire
10.2021 - 01.2022
  • Providing customer service in a fast paced environment
  • Processing payment and operating the till with accuracy
  • Handling customer queries and complaints professionally
  • maintaining a clean and organised workspace

Warehouse operator JD sports

Charlotte wright
Manchester, Lancashire
09.2019 - 12.2020
  • Picking and packing orders with accuracy and efficiency
  • Labelling and preparing items for dispatch
  • Meeting daily performance targets
  • Working effectively

Housekeeping Motel one

Kai Micklewaite
Manchester, Lancashire
05.2019 - 07.2019
  • Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
  • Successfully delivered on tasks within tight deadlines.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Ensuring rooms were cleaned and prepared to a high standard
  • Replenishing stocks and maintaining organisation

Private caregiver Abc care

Chloe cambell
Manchester, Lancashire
06.2018 - 12.2018
  • Delivered person centred care within a home setting, supporting with personal hygiene washing,dressing and mobility
  • Maintained dignity, respect and confidentiality at all times
  • Assisted with prescribe medication in line withe care plans including prompting and safe administration support
  • Monitored changes in health and wellbeing and reported concerns appropriately
  • Followed infections prevention and control procedures to maintain a safe environment
  • maintained accurate documentation and adhered to safeguarding policies
  • Built positive trusting relationship while promoting independence and emotional wellbeing

Education

NVQ Level 3 - Health and social care

The Manchester college Openshaw Campus
Manchester
01.2017 - 12.2023

Skills

Communication and Interpersonal

  • Strong customer service experience
  • Ability to manage challenging situation calmly
  • Teamwork and collaboration
  • Professional telephone and email manner
  • Strong tine management and reliability

Administrative and IT

  • Microsoft word, Excel and power-point
  • Accurate data entry and record keeping
  • Filling and document organisation
  • Handling confidential information appropriately

care and support

  • personal centred care
  • Medication prompting and support
  • safeguarding awareness
  • Infection prevention awareness
  • Maintaining dignity and confidentially
  • Observation and reporting skills

Timeline

Customer facing and Event role

Independent contractor
10.2022 - 12.2024

All Day PD calls

Oliver Davies
08.2022 - 10.2022

Bartender Ark

Jacqueline west
10.2021 - 01.2022

Warehouse operator JD sports

Charlotte wright
09.2019 - 12.2020

Housekeeping Motel one

Kai Micklewaite
05.2019 - 07.2019

Private caregiver Abc care

Chloe cambell
06.2018 - 12.2018

NVQ Level 3 - Health and social care

The Manchester college Openshaw Campus
01.2017 - 12.2023
Keory Da Silva