Keory Da Silva
Manchester ,Lancashire
Overview
7
7
years of professional experience
7
7
years of post-secondary education
Work history
Customer facing and Event role
Independent contractor
Manchester, Lancashire
2022.10 - 2024.12
- Managed booking schedules and personal administration
- Handling cash payment and maintaining accurate financial records
- Building and maintaining professional clients relationships
- Delivering high levels of customer service in fast pace environments
- Working with discretion, professionalism and confidentiality
All Day PD calls
Oliver Davies
Manchester, Lancashire
2022.08 - 2022.10
- Handling high volumes of customer enquiries via telephone and online systems
- Assisting customers with queries and purchasing decision
- Accurately recording customer information on internal systems
- Building positive customer relationship and resolving issues efficiently
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
Bartender Ark
Jacqueline west
Manchester, Lancashire
2021.10 - 2022.01
- Providing customer service in a fast paced environment
- Processing payment and operating the till with accuracy
- Handling customer queries and complaints professionally
- maintaining a clean and organised workspace
Warehouse operator JD sports
Charlotte wright
Manchester, Lancashire
2019.09 - 2020.12
- Picking and packing orders with accuracy and efficiency
- Labelling and preparing items for dispatch
- Meeting daily performance targets
- Working effectively
Housekeeping Motel one
Kai Micklewaite
Manchester, Lancashire
2019.05 - 2019.07
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Successfully delivered on tasks within tight deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Ensuring rooms were cleaned and prepared to a high standard
- Replenishing stocks and maintaining organisation
Private caregiver Abc care
Chloe cambell
Manchester, Lancashire
2018.06 - 2018.12
- Delivered person centred care within a home setting, supporting with personal hygiene washing,dressing and mobility
- Maintained dignity, respect and confidentiality at all times
- Assisted with prescribe medication in line withe care plans including prompting and safe administration support
- Monitored changes in health and wellbeing and reported concerns appropriately
- Followed infections prevention and control procedures to maintain a safe environment
- maintained accurate documentation and adhered to safeguarding policies
- Built positive trusting relationship while promoting independence and emotional wellbeing
Education
NVQ Level 3 - Health and social care
The Manchester college Openshaw Campus
Manchester 2017.01 - 2023.12
Skills
Communication and Interpersonal
- Strong customer service experience
- Ability to manage challenging situation calmly
- Teamwork and collaboration
- Professional telephone and email manner
- Strong tine management and reliability
Administrative and IT
- Microsoft word, Excel and power-point
- Accurate data entry and record keeping
- Filling and document organisation
- Handling confidential information appropriately
care and support
- personal centred care
- Medication prompting and support
- safeguarding awareness
- Infection prevention awareness
- Maintaining dignity and confidentially
- Observation and reporting skills
Timeline
Customer facing and Event role
Independent contractor
2022.10 - 2024.12
All Day PD calls
Oliver Davies
2022.08 - 2022.10
Bartender Ark
Jacqueline west
2021.10 - 2022.01
Warehouse operator JD sports
Charlotte wright
2019.09 - 2020.12
Housekeeping Motel one
Kai Micklewaite
2019.05 - 2019.07
Private caregiver Abc care
Chloe cambell
2018.06 - 2018.12
NVQ Level 3 - Health and social care
The Manchester college Openshaw Campus
2017.01 - 2023.12