kenza Kenza

Produced a variety of sourdough loaves and pastries while actively supporting team members and fostering a collaborative work environment.

Participated in self-improvement activities to keep abreast of industry trends and enhance skills.

Focused on pastry production while contributing to bread-making processes from mixing to shaping and baking.

I also help out working at markets, our Wild Hearth shop and any events to help the business and gain experience.

• Trained and mentored employees to maximise team performance.
• Managed complaints with calm, clear communication and problem-solving.
• Maintained clean, safe working environments to eliminate accident risks.
• Built and maintained courteous and effective working relationships.
• Volunteered for additional duties to strengthen overall team performance.

Waitressed at various events across Scotland, including weddings, parties, game fairs, and corporate functions.

Achieved service time and quality targets.

• Engaged with customers to better understand needs and deliver excellent service.
• Resolved customer queries and problems using effective communication and providing step-by-step solutions.
• Built and maintained courteous and effective working relationships.
• Supported event setup and worked at Steading cafe, contributing to smooth operations for Gourlay Events.
• Took on additional responsibilities during busy periods, enhancing team efficiency and event success.
• Maintained clean, safe working environments to eliminate accident risks.
• Demonstrated consistent hard work and dedication to achieve results and improve operations.