KENZA EL MOUAKKIT

A highly organised and motivated multilingual professional with a Bachelor's degree in Economics and Management and over six years of experience across the insurance, financial services, debt recovery, administration, property management and customer service sectors. Fluent in Moroccan Darija, Modern Standard Arabic, French and English, with a proven ability to communicate effectively with clients from diverse cultural and linguistic backgrounds.

Experienced in handling confidential information, explaining complex financial and administrative matters, resolving sensitive enquiries and building strong professional relationships through clear, accurate and empathetic communication. Recognised for excellent organisational skills, attention to detail and the ability to remain calm and professional in fast-paced environments.

Combining a strong commercial background with exceptional language and interpersonal skills, I am well suited to roles requiring professionalism, cultural awareness and effective communication, including interpreting, customer-facing, administrative and financial services positions. Passionate about helping people overcome language barriers while delivering a high standard of service, accuracy and integrity in every interaction.

• Eligible to work in the UK.
• Willing to obtain an Enhanced DBS certificate.
• Available for face-to-face and remote interpreting assignments.
• Available to work on a self-employed/freelance basis.

Reading, Writing, Volunteering, E-commerce

• Microsoft Office
• Salesforce
• Sage