KENSON FRANCIS
London,United Kingdom
Summary
I transform ideas into impactful results, streamline administrative processes, and enhance credibility to boost business performance. As a strategic, results-driven MBA graduate with a specialization in International Business and a Marketing background, I bring hands-on experience across hospitality, retail, export, and automotive sectors. I support day-to-day operations, enhance customer experiences, and make data-informed decisions that fuel growth. I thrive in dynamic, people-focused environments and combine sharp strategy with practical execution to deliver real value.
Overview
7
7
years of professional experience
5
5
years of post-secondary education
Work history
Receptionist/ Admin Assistant
Melia White House London
London
2023.03 - Current
- Greeted visitors warmly, providing professional first impression of organisation.
- Provided high levels of administrative support to managers, ensuring smooth running of company operations.
- Resolved 95% of customer complaints on first contact
- Ensured smooth running of front desk operations by managing receptionist schedule and duties.
- Boosted team morale, improved efficiency through effective leadership and open communication.
Sales Representative
EMQ Kars - Automobile
Luton
2022.09 - 2023.01
- Surpassed sales targets by 20% through relationship-focused selling and market awareness.
- Monitored budgets and managed day-to-day cash handling operations to maintain financial accuracy and ensure full regulatory compliance.
- Led auction sales coordination and conducted market research to support strategic pricing decisions.
- Provided end-to-end client service, handling inquiries, processing sales, and conducting after-sales follow-up.
Crew Member
McDonald's UK
Luton
2022.06 - 2022.09
- Delivered prompt and courteous service that led to measurable increase in overall customer satisfaction.
- Maintained strict compliance with food safety and hygiene protocols, ensuring clean and efficient service environment.
- Handled customer complaints swiftly and professionally, helping maintain smooth, uninterrupted service operations.
Management Trainee
VKC Sea Food
Thiruvananthapuram
2019.07 - 2021.11
- Supported cross-departmental business planning, reporting, and decision-making processes, which contributed to more informed and timely actions.
- Coordinated export operations, streamlined documentation and logistics, and improved turnaround time.
- Conducted competitive analysis that informed senior management decisions and helped refine business strategy.
Education
Master of Business Administration - International Business
University of Greenwich
London 2022.01 - 2024.01
Bachelor of Business Administration - Marketing
Jain College, Bangalore University
2016.09 - 2019.07
Skills
- Customer service excellence
- Administrative support
- Decision-Making capabilities
- Front desk software mastery
- Relationship Building
- Multitasking and Prioritisation
- KPI Monitoring
- Microsoft Excel proficiency
- Opera PMS
- Microsoft Office Suite
- Documentation
- Cross-Functional Teamwork
- Telephone etiquette
- Strategic sales
- Spreadsheet proficiency
Websites
Languages
English
Fluent
Custom Section
LinkedIn Profile
Timeline
Receptionist/ Admin Assistant
Melia White House London
2023.03 - Current
Sales Representative
EMQ Kars - Automobile
2022.09 - 2023.01
Crew Member
McDonald's UK
2022.06 - 2022.09
Master of Business Administration - International Business
University of Greenwich
2022.01 - 2024.01
Management Trainee
VKC Sea Food
2019.07 - 2021.11
Bachelor of Business Administration - Marketing
Jain College, Bangalore University
2016.09 - 2019.07