Kensey Agenor
Leeds,North Yorkshire
Summary
Highly skilled professional known for exceptional stress handling, distraction avoidance, and unwavering punctuality and reliability. Demonstrates a strong commitment to maintaining high standards of performance in all tasks. Seeking opportunities to leverage these core competencies in a dynamic and challenging environment.
Overview
6
6
years of professional experience
Work history
Driver Administrator
Zenith Vehicle Contracts
Leeds, North yorkshire
11.2024 - Current
- Managed documentation of driver logs and ensured compliance with regulations.
- Liaised with departments to streamline communication and resolve transport issues.
- Coordinated with drivers regarding vehicle maintenance schedules, including MOT and safety recalls.
- Processed new vehicle orders and addressed order-related queries.
- Assisted with fleet-related inquiries, such as road tax and fuel cards.
- Managed onboarding of new starters and offboarding of leavers, ensuring appropriate vehicle allocation.
- Handled customer complaints professionally, resulted in improved client relations.
- Facilitated internal communications with clear and concise memos and bulletins.
Receptionist
Park Plaza
Leeds
06.2024 - 08.2025
- Created positive first impressions for visitors and clients at front desk.
- Assisted with immediate needs by providing information and directions.
- Maintained a tidy and organised reception area at all times.
- Prepared and distributed mail to appropriate recipients promptly.
- Maintained cleanliness and organisation of reception area to create welcoming environment.
- Assisted guests with check-in and check-out procedures ensuring smooth transitions.
- Enhanced customer satisfaction by efficiently managing all front desk enquiries.
- Directed visitors and clients to appropriate staff, ensuring efficient service delivery.
- Managed phone calls, resulting in effective communication flow within the company.
Business Development Executive
Smarta Energy
06.2024 - 11.2024
- Identified new business opportunities and potential markets through comprehensive market research.
- Developed strategic partnerships with key stakeholders to expand client relationships.
- Conducted lead generation and prospecting to enhance sales pipeline.
- Prepared and delivered tailored sales presentations to meet client requirements.
- Negotiated contracts and agreements with clients to ensure mutually beneficial outcomes.
- Facilitated successful negotiation meetings, fostering long-term client relationships.
- Developed new business relationships by networking with industry professionals.
- Forecasted sales and market trends to improve business strategy.
- Generated new leads through networking at industry conferences and events.
- Negotiated contract terms and pricing to maximise revenue.
Bartender
The Principal York
06.2023 - 06.2024
- Demonstrated bartending skills by mixing traditional drinks and developing seasonal cocktails.
- Processed food orders efficiently, ensuring timely service to customers.
- Prepared and mixed a variety of cocktails and beverages according to established recipes and customer preferences.
- Delivered exceptional customer service by engaging with patrons and ensuring their satisfaction with drinks.
- Assisted in training new staff members on bar operations and customer service best practices.
- Handled cash and card transactions accurately whilst ensuring secure and efficient payment processing.
- Managed stock levels efficiently, preventing shortage during peak hours.
- Handled cash transactions securely minimising risk of theft or fraud.
Waiting Staff
Hampton's by Hilton
06.2022 - 06.2024
- Maintained high cleanliness standards in work area.
- Assisted in meal preparation and cooking processes.
- Demonstrated bartending skills by crafting various cocktails.
- Delivered exceptional customer service by attentively addressing guest needs and preferences.
- Increased efficiency with quick and accurate order taking.
- Informed customers regarding ingredients used to address allergy and dietary issues.
Waiting staff
St George Hotel
09.2021 - 06.2022
- Served as food runner, ensuring timely delivery of meals to tables.
- Memorised complete menu and offered guests knowledgeable suggestions.
- Utilised barista skills to prepare high-quality beverages for patrons.
- Prepared tables efficiently to create welcoming environments for guests.
- Increased order value by upselling sides, drinks and desserts.
Waiting Staff
The Ivy Restaurant
05.2021 - 08.2021
- Set dinner tables to ensure welcoming dining experiences.
- Processed food orders efficiently to maintain service pace.
- Responded promptly to guest queries and concerns, enhancing satisfaction.
- Served high volumes of guests in fast-paced environments, delivering exceptional customer care.
Waiting Staff
Double-reef by Hilton (Rota Agency)
12.2019 - 12.2020
- Barista skills
- Liaising with managers to ensure the venue is set to standard
- Food waiting/ kitchen runner
Education
CXC's Equivalent to GCSE - undefined
Maranatha Academy High School
09.2012 - 07/2016
Bachelors of Arts - Business Management with Marketing
Leeds Beckett University
United Kingdom 09.2021 - 07/2024
BTEC Level 3 Extended Diploma - Business
Leeds City College (Printworks)
09.2018 - 07/2020
Skills
- Stress handling
- Distraction avoidance
- Punctuality and reliability
- Virtual communication
- Microsoft office suite proficiency
- Attention to Detail
- Database management
- Operations management
- Record-keeping
- Strategic decision-making
- Highly organised
- Customer Service
- Confident communicator
- Payment Processing
- Email correspondence
- Good judgement
- Hospitality standards
- Calm under pressure
- Data Entry
Custom
Available upon request
Affiliations
- Cycling
- Reading books
- Gym
- Cigar and whiskey
Timeline
Driver Administrator
Zenith Vehicle Contracts
11.2024 - Current
Receptionist
Park Plaza
06.2024 - 08.2025
Business Development Executive
Smarta Energy
06.2024 - 11.2024
Bartender
The Principal York
06.2023 - 06.2024
Waiting Staff
Hampton's by Hilton
06.2022 - 06.2024
Waiting staff
St George Hotel
09.2021 - 06.2022
Bachelors of Arts - Business Management with Marketing
Leeds Beckett University
09.2021 - 07/2024
Waiting Staff
The Ivy Restaurant
05.2021 - 08.2021
Waiting Staff
Double-reef by Hilton (Rota Agency)
12.2019 - 12.2020
BTEC Level 3 Extended Diploma - Business
Leeds City College (Printworks)
09.2018 - 07/2020
CXC's Equivalent to GCSE - undefined
Maranatha Academy High School
09.2012 - 07/2016
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