Kenneth Carlos Adamson

• Provided local attraction and event information for enhanced hotel stays.
• Developed a comprehensive directory of local services for better guest guidance.
• Upsold activities from tourism partners to boost revenue.
• Recorded guest account activity to produce accurate bills upon departure.
• Instructed maintenance staff to service rooms with known issues.
• Provided exceptional customer service by promptly addressing guests' needs and requests.
• Increased client confidence in our services by proactively handling queries and concerns with diplomacy and tactfulness.
• Handled cash transactions accurately when required, reinforcing trust in financial dealings at the front desk.
• Updated residents on changes to charges and terms through formal notifications.

• Enforced safety regulations to reduce workplace accidents.
• Established clear budgets and cost controls strategies to meet objectives.
• Maintained inventory control, reduced stock shortages.
• Designed and implemented training to further develop staff based on business goals.
• Facilitated staff training, resulting in better customer service.
• Liaised with suppliers to ensure timely deliveries.
• Managed team dynamics by implementing conflict resolution strategies.
• Cultivated strong relationships with clients to secure repeat business.
• Building rapport quickly and forming professional relationships with staff and guests alike
• Building rapport quickly and forming professional relationships with staff and guests alike

· Demonstrating exemplary customer service skills and ensuring other staff adhere to the high standards expected