Kenneth Wallis -Gare
Norwich,Norfolk
Summary
Accomplished retail management professional with proven leadership skills and expertise in Microsoft Office Suite. Demonstrated success in recruitment, staff rota development, and planning in-store promotions. Strong focus on resource allocation efficiency, ensuring customer satisfaction and adherence to safety protocols. Experienced in merchandising strategy and retail staff training, dedicated to enhancing team performance and driving business success.
Driven individual with keen ability to lead teams and manage store operations seamlessly. Demonstrates strong customer service and inventory management skills, ensuring smooth day-to-day functions. Committed to improving customer satisfaction and driving sales growth through effective team leadership.
Dependable retail professional with store and staff supervision experience. Motivates teams through positive leadership to achieve service and revenue targets. Skilled in daily planning and organisation for smooth-running shop operations.
Overview
51
51
years of professional experience
Work history
Retail store supervisor
Aylsham Garden Centre
Aylsham, Norfolk
2023.05 - Current
- Implemented loss prevention strategies resulting in decreased shoplifting incidents.
- Encouraged upselling techniques amongst sales associates leading to increased revenue.
- Collaborated with store manager on promotional campaigns to attract potential customers.
- Trained employees to enhance customer service skills.
- Coordinated deliveries, keeping track of incoming and outgoing merchandise.
- Mentored new hires providing them with necessary training and support.
- Maintained store cleanliness for a welcoming environment.
- Supervised the sales floor for smooth operations during shifts.
- Handled administrative duties like paperwork or employee records efficiently.
- Promoted a positive store culture fostering teamwork and good work ethics.
- Oversaw cashier activities, reducing queue time significantly during rush hours.
- Delivered excellent customer service by resolving complaints swiftly and effectively.
- Improved team efficiency through effective delegation of tasks.
- Ensured high standards of visual merchandising with regular displays updates.
- Checked stock levels regularly, ensuring adequate inventory at all times.
- Monitored employee attendance records for maintaining discipline within the team.
- Led team meetings, ensured clear communication amongst all members.
- Implemented company policies effectively, maintained high standards of service delivery.
- Promoted a safe work environment by enforcing strict adherence to safety regulations.
- Resolved customer complaints promptly, resulted in increased customer satisfaction rates.
- Provided constructive feedback to staff for improved performance levels.
Zero Hrs Trainer Norfolk Fire & Rescue Service
Norfolk Fire & Rescue Service
Norwich, Norfolk
2015.03 - Current
- Collaborated with management to create personalised development plans for employees.
- Streamlined onboarding process for new hires by designing a robust orientation programme.
- Prepared detailed training materials, ensured ease of understanding for all participants.
- Facilitated open discussions during sessions, encouraged active participation from attendees.Trainer
- Facilitated open discussions during sessions, encouraged active participation from attendees.
- Maintained meticulous records of each participant's progress throughout the course duration.
- Devised unique training strategies to suit varied learning styles amongst employees.
- Brought about positive change in employee attitudes towards continual professional development.
- Coordinated regular team-building activities, boosted overall morale and teamwork.
- Achieved high engagement rates with innovative training techniques.
- Conducted needs analysis to identify skill gaps in workforce.
- Implemented an interactive e-learning platform, enhanced accessibility of training resources.
- Prepared training materials and supplemental aids to support employee comprehension.
- Arranged training to bridge learning gaps and increase department capabilities.
- Evaluated development plans against key objectives to maintain wider business growth.
- Produced training and supportive materials tailored to organisational needs.
- Formulated training and development programmes to capture measurable improvements.
Sales assistant
Roys of Wroxham
Wroxham, Norfolk
2018.09 - 2023.05
- Maintained cleanliness and organisation of garden centre to improve shopping experience.
- Assisted in stock control for efficient inventory management.
- Handled customer queries, ensured satisfactory resolution.
- Managed product displays for maximum visual appeal.
- Supervised deliveries and arranged stock for efficient workflow.
- Enhanced customer satisfaction by providing knowledgeable advice on plant care.
- Promoted seasonal plants and products to boost sales.
- Supported colleagues during busy periods for effective teamwork.
- Identified unhealthy or diseased plants, minimised spread to healthy stock.
- Operated tills, processed transactions for smooth and swift checkout.
- Provided excellent customer service through friendly and professional interactions.
- Priced items and stocked shelves to showcase items to customers.
- Arranged plants in pots and trays to prepare merchandise displays.
- Removed weeds and pruned shrubs to maintain appearance of garden centre.
- Collected and maintained trolleys to provide consistent access for customers.
- Identified pests and sprayed water to avoid infestation.
- Maintained orderly shop floor by processing garden centre deliveries and pricing products.
- Cashed out and balanced end of the day sales to prevent shortages and maintain accuracy.
- Delivered excellent customer service and plant knowledge with positive, friendly and helpful disposition.
Fire Safety Trainer
Norfolk Fire & Rescue Service
Norwich, Norfolk
2009.03 - 2022.11
- Developed employee skills by delivering comprehensive training programmes.
- Conducted needs analysis to identify skill gaps in workforce.
- Devised unique training strategies to suit varied learning styles amongst employees.
- Stayed abreast of latest industry trends; incorporated these into relevant courses.
- Brought about positive change in employee attitudes towards continual professional development.
- Handled logistical arrangements for off-site seminars and workshops efficiently.
- Achieved high engagement rates with innovative training techniques.
- Tailored training modules for improved staff productivity.
- Analysed training needs to determine learning styles and skills shortages.
- Facilitated soft skills training, improving communication and interpersonal abilities.
- Designed new learning and development programmes that deliver best employment practice.
- Coordinated cross-functional training initiatives to promote holistic learning approach.
- Updated learning portals to reflect available training courses and resources, increasing employee engagement.
- Implemented competency frameworks to identify required key skills and design responsive development strategies.
- Produced training and supportive materials tailored to organisational needs.
- Implemented research findings and client feedback to improve programme material and delivery.
- Formulated training and development programmes to capture measurable improvements.
Watch Manger Medical Suppliers Department
Norfolk County Council
Hethersett Norwich, Norfolk
2005.02 - 2016.03
- Delivered high-quality products to increase customer satisfaction.
- Boosted department efficiency by streamlining operational processes.
- Implemented cost reduction measures, reduced overhead expenses.
- Maintained inventory control, reduced stock shortages.
- Liaised with suppliers to ensure timely deliveries.
- Delegated tasks efficiently to maximise productivity.
- Managed team dynamics by implementing conflict resolution strategies.
- Established clear budgets and cost controls strategies to meet objectives.
- Developed organisational policies for administrative oversight and internal controls.
- Created digital file classification system for company-wide use.
Fire Fighter / Watch Manger
Norfolk Fire & rescue service
Wymondham, Norfolk
1984.04 - 2015.03
- Quelled fires using water and other extinguishing agents for damage reduction.
- Delivered first aid services when necessary, aiding victim recovery efforts.
- Handled complex rescue operations involving hazardous materials-a testament to adeptness under pressure.
- Inspected buildings for fire hazards, reducing potential risks significantly.
- Administered CPR and other life-saving methods until arrival of medical personnel-crucial in stabilising victims' conditions.
- Improved community awareness by conducting fire safety workshops.
- Promoted fire prevention measures amongst the local community members, fostering a safer environment.
- Assessed accident scenes to provide effective rescue operations.
- Collaborated with police and paramedics, enhancing incident management efficiency.
- Maintained fitness levels to meet physical demands of role.
- Enhanced team performance through regular training sessions.
- Performed rescues from hazardous situations, saving lives in the process.
- Responded promptly to emergency calls, ensuring public safety.
- Conducted routine equipment checks for optimal readiness during emergencies.
- Maintained strong knowledge of firefighting principles and suppression methods.
- Cleaned and performed general maintenance of fire equipment and fire stations in compliance with regulations.
- Completed consistent testing and inspections of gear, equipment and tools to verify readiness.
- Calmly and effectively directed evacuations during fires and emergencies to avoid fatalities, injuries and panic.
- Established water supplies, connected hoses and directed water onto fires.
- Maintained appropriate level of fitness to maximise duties as firefighter.
- Evaluated situation at emergency sites to determine and execute most effective methods for saving life and property.
- Assisted in salvage operations and post fire operations.
- Remained calm in high-pressure environments.
- Facilitated safe evacuations in dangerous environments.
- Followed search and rescue procedures to locate victim.
- Rescued trapped people from vehicles and incident sites.
- Delivered complex first aid to victims on sites with limited resources.
- Saved people from burning buildings in strategic rescue missions.
- Contained fires and hazardous outbreaks.
- Handled firefighting chemicals with strict attention to safe use and disposal guidelines.
- Provided emergency response in hazardous situations.
- Identified safest entry points in time-critical environments.
- Selected specialist equipment to manage fires in industrial settings.
- Supervised project timelines for timely completion.
- Maintained inventory control, reduced stock shortages.
- Monitored health and safety measures for guaranteed compliance.
NVQ Nurse
Norfolk and Norwich University Hospital
Norwich, Norfolk
1976.02 - 2015.03
- Assisted doctors during procedures, ensuring successful operations.
- Participated regularly in professional development activities to enhance nursing skills.
- Ensured adherence to nursing standards by maintaining up-to-date knowledge of nursing practices and ethics.
- Administered injections, took blood samples to aid in accurate diagnosis.NVQ
- Liaised effectively with patients' families, facilitating communication between medical staff and family members.
- Performed wound dressings, contributing to faster healing process.
- Safeguarded patients' wellbeing with diligent observation and immediate action on any changes in condition.
- Demonstrated excellent interpersonal skills, fostering strong relationships with colleagues and patients alike.
- Carried out infection control measures resulting in reduced risk of hospital-acquired infections.
- Maintained privacy and confidentiality whilst dealing with sensitive medical information.
- Enhanced patient comfort during treatment by providing emotional support and reassurance.
- Facilitated the recovery of patients through constant monitoring and evaluation of condition.
- Worked closely with fellow nurses, doctors and clinicians for consistent communication and continued best care practices.
- Quickly responded to medical emergencies, working calmly and professionally under pressure.
- Maintained accurate, up-to-date patient records, maximising data accuracy.
- Delivered life support with updated first aid and CPR training.
- Supported physicians and consultants with tests and procedures.
- Upheld patient trust and confidentiality by managing information with discretion, in accordance with data protection laws.
- Administered oxygen and medication to achieve optimum health outcomes.
- Assisted patients with healing and recovery after surgery.
- Handled patients' hygiene needs in support of personal dignity and optimum wellness.
- Worked with clinical team to carry out prescribed treatments addressing individual patient needs.
- Helped deliver stabilising and life-saving treatments during medical emergencies.
- Coordinated care across large wards based on patient priorities and requests.
- Leveraged person-centred care to develop care plans and enhance recovery process.
Supervisor
Halfords
Norwich, Norfolk
1975.02 - 1977.06
- Trained employees to enhance customer service skills.
- Oversaw cashier activities, reducing queue time significantly during rush hours.
- Enforced health and safety measures for the welfare of both staff and customers.
- Ensured high standards of visual merchandising with regular displays updates.
- Ensured compliance with company policies amongst all employees.
- Coordinated deliveries, keeping track of incoming and outgoing merchandise.
- Maintained store cleanliness for a welcoming environment.
- Stocked shelves and racks and kept mannequins in strategic locations to attract customers into store.
- Conducted personnel performance appraisals to assess training needs of staff members.
- Taught employees how to optimise space for special events such as discount sales.
- Facilitated smooth store operations, performing daily opening and closing functions.
- Led daily operations to maintain smooth store running.
Education
Level 3 Food Hygiene and Safety - Food Retail
Essential Safety Training
Norfolk 2025.09 - 2025.09
Fire Marshal - Fire Safety in the work place
Norfolk Fire & Rescue Service Fire Safety
Norfolk 2025.11 - 2028.11
Level Three Ambulance Responder - medical
East of England Ambulance Trust NHS
Norwich, Norfolk 2021.12 -
Safe Guarding Adults and Children -
St Thomas Training
Norwich, Norfolk 2020.01 -
A-Levels - English, Maths, History, Science, Engineering
Wymondham High School
Wymondham, Norfolk 1974.06 -
Skills
- Leadership excellence
- Microsoft office suite competency
- Recruitment process familiarity
- Retail trend awareness
- Staff rota development
- In-Store promotions planning
- Resource allocation efficiency
- Customer satisfaction assurance
- Safety procedures compliance
- Merchandising strategy
- Retail staff training and development
Timeline
Fire Marshal - Fire Safety in the work place
Norfolk Fire & Rescue Service Fire Safety
2025.11 - 2028.11
Level 3 Food Hygiene and Safety - Food Retail
Essential Safety Training
2025.09 - 2025.09
Retail store supervisor
Aylsham Garden Centre
2023.05 - Current
Level Three Ambulance Responder - medical
East of England Ambulance Trust NHS
2021.12 -
Safe Guarding Adults and Children -
St Thomas Training
2020.01 -
Sales assistant
Roys of Wroxham
2018.09 - 2023.05
Zero Hrs Trainer Norfolk Fire & Rescue Service
Norfolk Fire & Rescue Service
2015.03 - Current
Fire Safety Trainer
Norfolk Fire & Rescue Service
2009.03 - 2022.11
Watch Manger Medical Suppliers Department
Norfolk County Council
2005.02 - 2016.03
Fire Fighter / Watch Manger
Norfolk Fire & rescue service
1984.04 - 2015.03
NVQ Nurse
Norfolk and Norwich University Hospital
1976.02 - 2015.03
Supervisor
Halfords
1975.02 - 1977.06
A-Levels - English, Maths, History, Science, Engineering
Wymondham High School
1974.06 -