Kenneth Quinn

· Proactively monitoring global CCTV and ACP systems for both commercial and business clients.

· Working with the most advanced detection and analytics software available as well as multiple bespoke programs and platforms to apprehend intruders.

· Creating detailed incident reports for clients as well as scheduling service appointments.

· Validating access to sites through the remote control of gates and barriers; while adhering to strict site protocol.

· Responsible for the team's performance and work ethic, organising and delegating to best suit business' needs.

· Displaying excellent customer service/problem solving skills to help customers with a range of different issues.

· Taking payments/setting up payment plans/issuing refunds.

· Dealing with customer complaints.

· Using multiple computer systems and databases to accurately record and document information to update accounts. Live chat operative.

· Liaising with other in-house departments, competing energy suppliers and National distribution to resolve issues as well as booking essential maintenance visits.

· Debt management advice and tariff selling/aiding with supply transfers.

· Computer based training leader.

• Trained new employees on cafe policies, beverage preparation, and customer service standards to maintain a high level of performance.
• Developed a loyal customer base by fostering strong relationships and consistently delivering high-quality beverages.
• Cultivated a positive team atmosphere by setting clear expectations, recognizing achievements, and fostering open communication among staff.
• Demonstrated strong leadership skills while overseeing all aspects of daily café operations as Head Barista.
• Cash handling, delegation and scheduling.