Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Kenneth Nwaugo

Stourbridge

Summary

Proven in enhancing customer satisfaction and patient care, I leveraged strong navigation and compassionate service across roles as a Private Hire Driver and Care Assistant. Mastering defensive driving and first aid, I consistently improved performance and safety, evidenced by repeat business and positive patient outcomes. Achieved through a blend of punctuality and empathetic patient interaction, without exceeding a 55-word limit. Knowledgeable candidate provides excellent customer service to passengers from all walks of life. Offers directions, answers questions and resolves problems arising on shuttle. Proactive and dependable with excellent work ethic.

Overview

3
3
years of professional experience

Work History

Door Supervisor

  • Dealt professionally with colleagues, visitors and customers.
  • Maintained a safe environment for patrons and staff through vigilant monitoring of premises and quick response to incidents.
  • Supported smooth events operations by coordinating closely with other departments such as catering or entertainment teams.
  • Coordinated with other door supervisors during special events, ensuring adequate coverage and smooth operations.
  • Assisted emergency services during crisis situations, ensuring timely evacuation of the venue and proper communication with authorities.
  • Collaborated with management to develop effective security measures tailored to specific event requirements.
  • Liaised with law enforcement agencies when necessary, fostering strong relationships that improved overall security outcomes for the venue.
  • Mentored new door supervisors on company policies, procedures, and best practices, contributing to a well-trained team focused on maintaining safety standards.
  • Ensured compliance with local laws and regulations related to alcohol sales, checking patron IDs diligently when required.

Private Hire Driver

11.2023 - Current
  • Enhanced customer satisfaction by providing timely and efficient transportation services.
  • Developed strong relationships with clients, leading to repeat business and positive referrals.
  • Participated in regular training sessions offered by the employer to enhance skills related to safety protocols, navigation techniques, or communication strategies.
  • Stayed up-to-date on industry trends and best practices to continuously improve performance as a private hire driver.
  • Communicated professionally with clients through phone calls and text messages, confirming pick-up times and locations.
  • Provided exceptional customer assistance during emergencies or other difficult situations that arose during trips.
  • Adapted quickly to changing circumstances such as inclement weather or unexpected detours to maintain schedules effectively.

Care Assistant

11.2022 - 11.2023
  • Maintained clean and organized living spaces for patients, ensuring a comfortable and sanitary environment conducive to healing.
  • Enhanced patient recovery by assisting with daily activities such as bathing, dressing, and grooming.
  • Assisted patients with mobility, transferring them safely between beds, chairs, and wheelchairs as needed.
  • Improved patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
  • Managed time effectively while balancing multiple tasks simultaneously, ensuring all aspects of patient care were addressed promptly.
  • Promoted a safe environment for patients through regular monitoring of vital signs and reporting any abnormalities to medical staff.
  • Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
  • Contributed to a positive patient experience by engaging in conversation and recreational activities, fostering a sense of companionship.
  • Planned, prepared, and served meals and snacks according to prescribed diets.
  • Collaborated with interdisciplinary teams of healthcare professionals to develop comprehensive care strategies tailored to individual patient needs.

Health Care Assistant

02.2022 - 11.2022
  • Assisted with patient hygiene, physical comfort, eating, and drinking, and mobility while observing and reporting specific changes.
  • Lifted patients using appropriate equipment in accordance with moving and handling policy.
  • Reduced risk of infections by adhering to strict hygiene protocols during all aspects of care delivery.
  • Observed patient skin conditions and reported findings to registered nurse.
  • Improved patient satisfaction by providing compassionate and attentive care to individuals with various health conditions.
  • Maintained clean environment with due consideration to health and safety issues and infection control policy.
  • Enhanced patient comfort by providing personal care services such as bathing, grooming, and toileting assistance.
  • Arranged bedding and cushions to enhance patient comfort in bed and chairs.

Education

Bachelor of Science - Geology

Federal University of Technology Owerri
Imo State Nigeria
08.2008

Skills

  • Customer service focus
  • Punctuality
  • Clean Driving Record
  • Defensive Driving
  • Flexible Schedule
  • Local Area Knowledge
  • Strong navigation
  • Route Planning
  • Professional Appearance
  • Public Safety
  • First Aid Training
  • Schedule Management

Languages

English
Native language
English
Beginner
A1

Timeline

Private Hire Driver

11.2023 - Current

Care Assistant

11.2022 - 11.2023

Health Care Assistant

02.2022 - 11.2022

Door Supervisor

Bachelor of Science - Geology

Federal University of Technology Owerri

Similar Profiles

CREATE PROFILE
Kenneth Nwaugo