Kenneth Fielding
Ennis,Clare
Summary
Operations leader with experience managing daily workflows, budgets, and team performance. Skilled in strategic planning, staff development, and customer satisfaction. Track record of streamlining processes to improve operational efficiency.
Overview
1
1
Certification
5
5
years of post-secondary education
23
23
years of professional experience
Work History
General Manager
Signature Aviation
Shannon
11.2015 - Current
- Responsible for leading and managing all aspects of the Shannon FBO business and ensuring the highest levels of safety, hospitality, operational and financial performance.
- Lead and manage engagement of the teams, inspiring high-performing teams, and implementing people and operational strategies.
- Promoting the Signature brand, highlighting new initiatives, and raising the standards of service to deliver consistent, exceptional customer experience.
- Collaborate and partner with specialist functions including Finance on budgets and P&L management and HR on HR strategy, succession planning, team member engagement and development, people management to name but a few.
- Responsible for the co-ordination of high profile and VIP visits ,delivering an expceptional service while meeting and exceeding the very high expectations that these clients expect.
- Building and maintaining strong relationships with key stakeholders and customers.
Operations Manager
Signature Aviation
Shannon
10.2014 - 10.2015
- Responsible for the day to day liaison with FBO Clients, VIP’s, CIP’s, aircraft management clients, Airport Authority staff and third party service providers, ensuring that the service Signaure provides are accomplished efficiently.
- Increasing and maintaining FBO capability.
- Oversee all external and internal FBO enquires and responsible for ensuring prompt responses by the FBO with accurate and up to date information and costings.
- create and implement FBO procedures and standards.
- Manage the training of FBO staff to ensure all training is suitable and current.
- Assisting the General Manager with the day to day running of the FBO and fuel business
Operations Officer
Signature Aviation
Shannon
01.2005 - 09.2014
- · Help coordinate the smooth running of the Shannon base which includes dealings with bookings, queries and the actual flights when they arrive and depart.
- · Be the face of the business providing world class service to our guests whilst ensuring a smooth transition from the start to finish of our guests journey with Signature Aviation.
- Meet and greet guests and crews as they arrive at our facility and provide a warm, friendly greeting while escorting them to the front entrance, aircraft, or vehicles.
- Provide visitors with a wide array of concierge services including arranging reservations for hotel stays, ground transportation or rental cars, catering, and customs appointments as requested.
- Load and unload luggage and other cargo into/out of aircraft and from/into the FBO or other location.
- · Manage guest, crew, and/or visitor inquiries, resolve requests, handle billing disputes, and address concerns in an efficient and effective manner.
- · Assist crews and guests with luggage, provide transportation from the facility to commercial terminal, hotel, or other nearby locations as required, and fulfill special requests. Assist pilots with access to weather information, portals, and computers.
Ground Services Representative
Aer Rianta
Shannon
06.2003 - 12.2004
- Assisting the airport duty office and Duty Airport Manager with a range of services including porterage, trolley collection, airport ramp and stand cleaning and assisting passengers and members of the public with general inquiries.
- Operating the airport car park kiosks and payment machines.
- Responsible for the running of the left luggage and lost property facility.
Education
Leaving Cert
Ard Scoil Ris
Limerick 09.1998 - 06.2003
Skills
- Team leadership
- Customer experience
- Financial management
- FETAC level 6 train the trainer
- Stakeholder engagement
- Attention to detail
- Organisation
- Planning & efficiency
- Stakeholder management
- FBO operations
- Problem solving strength
- Sales strategies
Accomplishments
Growing Operating Profit of the business 5 fold in time as General Manager.
Building of a very successful fuel business to become the second into-plane agent in Shannon.
Organised the successful co-ordination and offload of the worlds largest aircraft to Shannon on four seperate occasion's.
Handling and overseeing the successful visits of 3 different U.S presidents.
Leading the business through the Covid pandemic when air travel in Ireland was nearly non existent.
First FBOs in Ireland to be internationally recoginsed in ISBAH stage I & II acreditations
Certification
- Finance for non Fiancial Managers
- Forbes Guest training
- Train the trainer
Timeline
General Manager
Signature Aviation
11.2015 - Current
Operations Manager
Signature Aviation
10.2014 - 10.2015
Operations Officer
Signature Aviation
01.2005 - 09.2014
Ground Services Representative
Aer Rianta
06.2003 - 12.2004
Leaving Cert
Ard Scoil Ris
09.1998 - 06.2003