Kennedy Lam
London
Summary
Senior Solution Architect with expertise in solution architecture, cloud solutions, and DevOps implementation. Delivered over 20 projects and enhanced more than 100 applications, including a HKD $200M Passenger Service Solution migration. Skilled in technical consulting, strategic planning, and managing large teams, driving innovation in enterprise software integration and architectural leadership. Focused on optimising application performance and fostering collaboration between IT and business teams.
Overview
1
1
Language
23
23
years of professional experience
Work History
Senior Solution Architect, IT
Cathay Pacific Airways Ltd
London
05.2012 - 07.2026
- Defined solutions for customer and commercial domains, enhancing user experience and operational efficiency.
- Collaborated with IT and business teams to deliver integrated solutions, aligning technology with business needs.
- Defined and developed hybrid cloud solution and DevOps
- Led teams and coordinated with external vendors to ensure project success.
- Biggest project I managed is Passenger Service Solution migration project
- Delivered more than 20 projects
- Built / enhanced more than 100 applications
- Participated in innovation collaborations including Hackathon, AWS Summit, and HKSTP Travel & Hospitality Initiatives, driving new ideas and technological advancements in the industry.
- Worked with different vendors and solutions, such as IBM, Accenture, Microsoft, AWS, SAP, Informatica MDM, Salesforce, etc.
- Budget: HKD $200M
- Team size: 100+
- Application involved: 70+
- Cathay Pacific Airways Ltd is an international airline based in Hong Kong, known for its customer service and extensive flight network. Website: https://www.cathaypacific.com/
Solution Architect
HSBC Technology & Service Asia Pacific
01.2008 - 05.2012
- Defined solutions aligned with group strategy
- Defined optimal solutions considering budget and schedule
- Define IT system strategic roadmap and evergreen plan
- Consulted on technical issues and infrastructure design
- Work with Business Analyst, Project Manager and IT development teams
- Delivered first real-time structured FX solution in HSBC for Hong Kong and Japan. Project size is over USD 3.5 million.
- Delivered the first e-Signature solution in HSBC group and fully deployed in Hong Kong branches
- Delivered first video-conference solution between HSBC premier customer and relationship manager in Hong Kong and Asia Pacific countries
- Delivered first click-to-call solution between HSBC internet banking customer and call center agents in Hong Kong and Asia Pacific countries
- Delivered first US stock trade solution for HSBC retail customer
- Delivered essential IT services to support HSBC's operations across Asia Pacific.
Senior IT Officer
HSBC Technology & Service Asia Pacific
09.2003 - 01.2008
- Managed concurrent access for 3000+ staff per bank, ensuring system reliability and reducing downtime.
- Facilitated IT support for 100+ branches of HSBC and Hang Seng, ensuring smooth business operations.
- Developed and supported branch and call centre applications for HSBC and Hang Seng staff, enhancing operational efficiency.
- Developed various systems to support branch & call center operation
- Led a small IT team, 3 developers in Hong Kong and 3 engineers in Guangzhou PRC.
- HSBC Technology & Service Asia Pacific provides IT services and solutions for HSBC's operations in the Asia Pacific region. Website: https://www.hsbc.com.hk/
Education
Bachelor Degree - Information Engineering
The Chinese University of Hong Kong
Hong Kong05-1999
Skills
- Solution architecture
- Cloud solutions
- DevOps implementation
- Technical architecture design
- Enterprise software integration
- IT infrastructure strategy
- Data Modelling
- Troubleshooting
- Technical consulting
- Strategic planning
- Agile methodologies
- Decision making
- Architectural direction
- Artificial intelligence familiarity
- Active listening
- Relationship-building
Languages
English
Proficient
C2
Timeline
Senior Solution Architect, IT
Cathay Pacific Airways Ltd
05.2012 - 07.2026
Solution Architect
HSBC Technology & Service Asia Pacific
01.2008 - 05.2012
Senior IT Officer
HSBC Technology & Service Asia Pacific
09.2003 - 01.2008
Bachelor Degree - Information Engineering
The Chinese University of Hong Kong