Kennagh Leann Spowart
Airdrie,North Lanarkshire
Summary
A dedicated and professional individual, I am outgoing, approachable and highly adaptable, with a strong commitment to delivering excellent service in all aspects of my work. I take pride in being accommodating and detail-oriented, ensuring that very task is handled with care, efficiency and professionalism. With extensive experience in student engagement, customer service, administration and event coordination, I excel in communication, problem solving and providing support to prospective candidates and current students. My ability to work independently and collaboratively allows me to thrive in dynamic environments while maintaining a strong focus on delivering high-quality outcomes.
Overview
8
8
years of professional experience
Work History
Senior student ambassador
University of the West of Scotland
Paisley, Renfrewshire
03.2023 - Current
- Handle enquiries from prospective students via calls, emails and live chat, providing accurate information on admissions, funding, eligibility and courses.
- Perform administrative tasks, including data entry, updating contact lists and maintaining entry requirements.
- Support student recruitment through outbound campaigns and high-volume enquiry management during peak periods (e.g., UCAs deadlines, Clearing)
- Deliver campus tours, providing prospective students with insights into university life and facilities.
- Train and mentor new student ambassadors, ensuring they are well-prepared for their roles.
- Represent the university at secondary school and college events, acting as the first point of contact for new applicants.
- Assist in university events, workshops, online seminars and social media campaigns.
- Manage sensitive information with professionalism and discretion.
Senior sales associate
CCW Clothing
Glasgow, Glasgow City
01.2017 - 01.2024
- Addressed customer needs promptly, resulting in positive feedback and loyalty.
- Built strong relationships with regular customers for repeat business.
- Balanced multiple tasks simultaneously whilst maintaining high-quality customer care.
- Conducted daily inventory checks to manage stock levels accurately.
- Improved customer service by efficiently handling queries and complaints.
- Demonstrated products effectively leading to increased sales conversions.
- Trained new staff members, fostering a supportive working environment.
- Collaborated effectively with team members to meet sales targets.
- Ensured stock replenishment in a timely manner to maintain product availability.
- Managed till operations smoothly, reducing waiting time for customers.
- Handled cash transactions swiftly, ensuring accurate accounting at the end of each shift.
- Resolved customer complaints and process issues with proactive problem-solving skills.
Education
Doctor of Philosophy - Performance and Digital Media
University of the West of Scotland
Ayr, South Ayrshire 10.2024 -
Master of Arts - Creative Media Practice
University of the West of Scotland
Ayr, South Ayrshire 09.2023 - 09.2024
Bachelor of Arts - Performance
University of the West of Scotland
Ayr, South Ayrshire 09.2015 - 06.2018
Skills
- Public speaking mastery
- Public relations competence
- Student advocacy experience
- Resilience and adaptability
- Microsoft office suite mastery
- Email marketing platform proficiency
- Multitasking capability
- Academic consulting
- Digital content creation
- Outreach campaigns
- Complaint handling
- Student engagement strategies
- Advanced microsoft office
- Time management expertise
- Online community management
- Brand advocacy
- Customer Service
- Public speaking
- Creative
- Adobe Creative Suite
Timeline
Doctor of Philosophy - Performance and Digital Media
University of the West of Scotland
10.2024 -
Master of Arts - Creative Media Practice
University of the West of Scotland
09.2023 - 09.2024
Senior student ambassador
University of the West of Scotland
03.2023 - Current
Senior sales associate
CCW Clothing
01.2017 - 01.2024
Bachelor of Arts - Performance
University of the West of Scotland
09.2015 - 06.2018
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