Kenna Macintyre
Glasgow,Renfrewshire
Summary
A seasoned professional in the hospitality industry, specialising in supervisory roles within fast-paced restaurant environments. Experience and skills in team management, customer service, resolving staff conflict, operational procedures, maintenance of stock, communication skills, and ensuring smooth dining experiences for all customers. I am known for fostering positive work atmospheres, coaching staff to excel in service delivery, and striving to elevate establishment reputation and customer satisfaction.
A driven individual with a keen eye for detail. Passionate about being in a team of friendly, enthusiastic members who can help service users walk away satisfied and feeling that they have had a positive experience. My goals are to put the transferable skills I have learnt to good use in a specialised technical environment.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
Work History
Waitress supervisor
Brooklyn Cafe
Glasgow/Shawlands, Renfrewshire
09.2023 - Current
- Maintained high standards of customer service by training a number of new waitstaff of all ages and abilities. Having done this numerous times successfully I have learned how to effectively communicate constructive feedback and new ideas to colleagues of all levels. This allows for more professional growth and productivity.
- Consistently set up for and worked busy weekend shifts while taking charge of certain areas and other staff if support was needed. This Ensured smooth restaurant operations during peak hours for a better customer experience.
- Regularly conduct inventory checks for optimal stock management. Having a well-stocked and managed working environment has proven in my experience to allow for a more productive and organised day.
- On multiple occasions I have fostered a positive work environment by resolving staff conflicts swiftly. This has been a great experience for me as I have built on my de-escalation and human factor skills.
- Never one to step away from high-stress working environments and have always strived to assist colleagues when they are facing new challenges and better customer service as a whole.
Waitress
Halloumi
Glasgow, Glasgow City
10.2022 - 08.2023
- As an experienced waitress in Halloumi, I have learned many valuable lessons about the type of etiquette and attitude it takes to keep a high-quality restaurant in the centre of Glasgow running smoothly. During my time at Halloumi, I was given more responsible duties and proved to management that I could work well under pressure. This has boosted my independence as well as confidence when carrying out challenging tasks, such as working under certain time constraints, handling customer complaints, and multitasking in a fast-paced work environment.
- Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
- Adhered to health and safety regulations by examining food quality and maintaining cleanliness.
Event Waitress
200 SVS
Glasgow, Glasgow City
01.2022 - 03.2022
- During my time in this establishment, I was a key asset in the set up of high-profile events such as business conferences and events for COP26. This was extremely beneficial as I built on my communication skills, such as communicating clearly and effectively as well as with politeness and warmth.
- At times these events can become stressful during the setup and when waitressing, but I learned how to work under pressure effectively while maintaining a high level of practice.
- Time management as well as providing quality service were major factors that contributed towards the smooth running of the events, which has greatly benefited me in these areas.
Waitress / Barista
Isle of Coll Cafe
Isle of Coll, Argyll and Bute
05.2021 - 08.2021
- I worked in the isle of Coll Cafe during my time home from school/ college over the summer periods of 2021/22. Coll is an Island on the West Coast which is where I grew up, it is home to roughly 150 people. This was key to developing my communication/ hospitality skills as I was one of the first faces tourists came across when arriving on the island,
- I gave tourists great recommendations of places to visit and things to try on the island as most have never been before, which helped the reputation and name of the café grow.
- Speaking to customers and making their experience even slightly better made the job so worthwhile for me.
- Produced high-volume orders quickly and accurately, meeting customer demand.
- Trained new and junior staff members on coffee-making techniques, including grinding, steaming, and latte art.
Education
National 5 - Biology, RE, Business, PE, English, History, Spanish
Kilgraston
06.2018 - 05.2019
Higher - Geography, PE, English, Biology
Oban High School
06.2019 - 05.2021
National 5 - Maths
Oban High School
06.2020 - 05.2021
Skills
- Upbeat, outgoing and positive
- Courteous
- Efficient under pressure
- Maintaining hygiene
- Outstanding customer service
- Computer literate
- Problem solving
- Highly responsible and reliable
- Multidisciplinary teamwork
- Work environment maintenance
- Strong communication
- Hospitality expertise
- Reservations management
- Organised and reliable
- Wait staff recruitment
- Staff mentoring
Languages
English
Affiliations
- Tennis
- Hill walking
- Flowers and gardening
- Cooking
Accomplishments
Duke of Edinburgh Bronze
References
References available upon request.
Timeline
Waitress supervisor
Brooklyn Cafe
09.2023 - Current
Waitress
Halloumi
10.2022 - 08.2023
Event Waitress
200 SVS
01.2022 - 03.2022
Waitress / Barista
Isle of Coll Cafe
05.2021 - 08.2021
National 5 - Maths
Oban High School
06.2020 - 05.2021
Higher - Geography, PE, English, Biology
Oban High School
06.2019 - 05.2021
National 5 - Biology, RE, Business, PE, English, History, Spanish
Kilgraston
06.2018 - 05.2019
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