Keneth Medina
Summary
Motivated and dedicated IT professional with a strong passion for technology and innovation. Journey into software development began with a curiosity about how the digital world operates, driving pursuit of a career in this field. Gained hands-on experience in IT support, web development, and software engineering, excelling at problem-solving, teamwork, and delivering meaningful solutions. Diverse skill set in both technical and customer-facing roles, committed to continuous learning and creating impactful applications. Leadership and interpersonal skills honed through experiences in sports and various jobs, making a valuable asset to any team.
Overview
6
6
years of professional experience
Work History
IT Technical Support Engineer
Hammersmith Hospital
05.2024 - Current
- Patching network ports, installing and configuring PCs
- Replacing hardware components and providing support for Microsoft Teams
- Imaging and deploying PCs/laptops for staff use
- Managing WiFi network configurations for seamless device connections
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Provided remote assistance to clients, ensuring timely resolution of software and hardware concerns.
- Explained technical information in clear terms to promote better understanding for non-technical users.
Team Leader
Vue Cinema
06.2018 - 02.2024
- Provide exceptional customer service in a high-pressure, fast-paced environment
- Lead front-of-house teams, meeting sales targets and ensuring a positive customer experience
- Resolve customer queries and complaints, handling refunds and merchandise exchanges
- Assist with stock management and support large-scale, high-profile events
Kitchen Porter
Wagtail
05.2022 - 07.2022
- Supported chefs and kitchen staff in a luxury restaurant, ensuring a smooth and safe working environment
- Developed strong teamwork and communication skills in a high-end service setting
Merchandiser
Evening Standard
03.2020 - 01.2022
- Delivered bundles of newspapers across London during the pandemic
- Maintained time management and delivery schedules, named Employee of the Month multiple times for excellence
Education
Digital Skills Bootcamp - Software
Just IT Training Ltd
10.2023
BSc - Computer Science
University of Sussex
02.2022
BTEC Level 3 - Sports Science
Little Ilford
05.2018
GCSEs -
Chelsea Academy
04.2017
Skills
- PC Installation and Configuration
- Hardware Troubleshooting
- Microsoft Teams Support
- Imaging and Deployment
- WiFi Network Configuration
- Python
- JavaScript
- HTML
- CSS
- Adobe Premiere Pro
- MS Office Suite
- Social Media Management
References
Available upon request.
Languages
English, Spanish
Native language
Timeline
IT Technical Support Engineer
Hammersmith Hospital
05.2024 - Current
Kitchen Porter
Wagtail
05.2022 - 07.2022
Merchandiser
Evening Standard
03.2020 - 01.2022
Team Leader
Vue Cinema
06.2018 - 02.2024
BSc - Computer Science
University of Sussex
BTEC Level 3 - Sports Science
Little Ilford
GCSEs -
Chelsea Academy
Digital Skills Bootcamp - Software
Just IT Training Ltd
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