Keneilwe Neo Mokgethi
Pretoria
Summary
Dynamic professional with extensive experience in event coordination and guest services. Proven ability to communicate effectively and build strong client relationships, resulting in memorable experiences. Skilled in organizational management and adaptability, consistently delivering exceptional events.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Event Coordinator
RPM Events & Decor Company
Pretoria
04.2021 - 06.2024
- Managed small and large scale events, conferences and seminars.
- Booked venues, arranged technical and catering service providers and created programmes for event activities.
- Managed on-site event operations, overseeing staff and resolving issues promptly, to maintain high service standards.
- Supervised event happenings and intervened quickly to resolve problems.
- Gathered event requirements, including venues, budgets, guest lists, catering and event timelines through face-to-face client meetings.
- Coordinated decorations and accessories for parties, weddings and media events.
- Sourced external service and resource suppliers to achieve exact client requirements.
- Completed evaluations and reported outcomes to improve future event planning.
- Assessed event success and uncovered opportunities for improvement through client feedback.
- Led event staff and contractors in production and logistics to meet key deadlines.
- Managed onsite teams' operations, sourced materials and handled problems and feedback from clients, promoting positive brand image.
- Consulted with clients to determine event requirements and assess package options.
- Handled administrative requirements for events to manage contracts, payments and records.
- Organised catering, venues and AV requirements for conferences.
- Organised corporate events, including luncheons and dinners, conferences and special events.
- Inspected facilities ahead of conferences to maintain quality standards.
- Sourced and selected décor and event materials in line with clients' vision and budget requirements.
- Attended various industry events to gain valuable insight, promote services and expand vendor network.
- Trained and supported cross-functional teams in event setup, coordination and marketing, boosting productivity and maintaining quality of service.
- Provided comprehensive post-event reports, analysing performance against objectives, to guide strategic planning for future events.
- Utilised project management tools to track event progress, ensuring timely completion of all event milestones.
- Tailored catering arrangements to meet diverse dietary requirements, enhancing guest satisfaction and inclusivity.
- Performed site evaluations and cost estimates to coordinate movement of materials and people.
- Attained cost-effective accommodation and transport for large-scale events.
- Secured VIP talent, coordinating logistics and scheduling requirements.
Front office, Banqueting, and Housekeeping
Lombardy Boutique Hotel and Conference Venue
Pretoria
07.2018 - 01.2019
- Assisted with accommodation and restaurant reservations.
- Processed payments from guests and recorded transactions in the system.
- Allocated rooms based on guest requests and room types.
- Responded to phone calls and emails promptly.
- Prepared quotations for services offered.
- Conducted stock-taking for front office supplies.
- Portered luggage for guests upon arrival and departure.
- Guided guests through restaurant, day spa, and room facilities.
Intern
Casa Toscana Boutique Hotel
Pretoria
01.2017 - 06.2017
- Greet guests upon arrival with a warm welcome.
- Answer calls and transfer them to appropriate departments.
- Check in and check out guests promptly.
- Provide information about hotel services to guests and customers.
- Input guest information accurately into the system.
- Issue guest keys and manage billing processes efficiently.
- Ensure guest rooms are prepared before arrival.
- Set up venue for various events effectively.
- Executed administrative tasks under managerial supervision to optimise workflow.
Housekeeping
Premier Hotel Pretoria
Pretoria
07.2016 - 07.2016
- Maintained cleanliness of guest rooms.
- Conducted routine cleaning of public areas.
- Assisted with room service for amenities and laundry.
Education
National Diploma - Hospitality Management
Tshwane University of Technology
10-2019
Grade 12 - English, Afrikaans, Mathematical Literacy, Life Orientation, Business Studies, Economics, Tourism
Elmar College
Skills
- Communication skills
- Adaptability
- Teamwork
- Pressure management
- Work ethic
- Computer proficiency
- Event planning
- Administrative support
- Guest relations
- Team leadership
- Accountability
- General office administration
- Written and verbal communication
Languages
English
Proficient
C2
Afrikaans
Intermediate
B1
Southern Sotho
Upper Intermediate
B2
SeTswana
Upper Intermediate
B2
IsiZulu
Intermediate
B1
Certification
- National Diploma in Hospitality Management
- Cape Wine Academy- Wine Service Course Certificate
- Cape Wine Academy- Preliminary WIne Course Certificate
- Cape Wine Academy- Wines of the World Course Certificate
- Basic Skills Programme in Cigars Certificate
- Intermediate Training Pastel Partner Certificate
- eZee Front Desk Property Management System * BurrP Point of Sale Certificate
- SEESA- First Aid-Level 1 Certificate
- SEESA- Occupational Health and Safety Certificate
- SEESA- Customer Service Certificate
- SEESA- Fire Fighting Certificate
Hobbies and interests
- Traveling
- Reading
- Food
- Addrenaline activities
- Games
- Music
- Movies
References
Jenny Van Dyk
Position : Finance and HR Manager at RPM Events & Decor Company
Contact : 083 952 5650
E-mail address : jenny@rpmeventsanddecor.com
Name : Evelyn Mogamme
Position : Former Front Office/ Housekeeping Manager at Lombardy Boutique Hotel
Contact : 060 6859070
E-mail address : tsholofelosello@yahoo.com
Name : Ndileka Mkize
Position : Former Operations Manager at Lombardy Boutique Hotel
Contact : 084 685 3380
E-mail address : ndileka88@yahoo.co.za
Timeline
Event Coordinator
RPM Events & Decor Company
04.2021 - 06.2024
Front office, Banqueting, and Housekeeping
Lombardy Boutique Hotel and Conference Venue
07.2018 - 01.2019
Intern
Casa Toscana Boutique Hotel
01.2017 - 06.2017
Housekeeping
Premier Hotel Pretoria
07.2016 - 07.2016
National Diploma - Hospitality Management
Tshwane University of Technology
Grade 12 - English, Afrikaans, Mathematical Literacy, Life Orientation, Business Studies, Economics, Tourism
Elmar College