Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Languages
Custom
Interests
Timeline
Generic

KENE AKUBUE mbcs

Glasgow

Summary

Dynamic professional with over 15 years of experience in information technology, compliance, data privacy, and business analysis. Expertise in IT data protection compliance and business process management, utilizing complex data analysis to inform strategic decisions. Strong interpersonal and leadership skills foster collaboration and innovation across projects.

Overview

1
1
Language
1
1
Certification
25
25
years of professional experience

Work History

Senior Local Content Business Adviser & Compliance

Renaissance Africa Energy Limited
01.2012 - 03.2025
  • Conducted pre-award compliance checks and post-award contract analysis to inform leadership decisions.
  • Directed stakeholder workshops to translate priorities into clear requirements and change plans.
  • Led local content and innovation planning to drive domestication and supplier development.
  • Held responsibility for vendor development to raise capability standards and reduce costs.
  • Coordinated cross-functional delivery to address capacity gaps and enhance supply efficiency.
  • Implemented KPI governance and service-level proposals to enhance customer experience.
  • Accounted for team data protection as focal person across processes.
  • Set direction as IT adviser and interface coordinator for technology communications.

Manager IT Service Desk Support

Shell Petroleum Development Company
06.2008 - 01.2012
  • Managed IT service desk operations with 28 analysts, ensuring effective support for 3000 desktop users.
  • Managed incident and problem management to reduce recurring service disruptions.
  • Implemented automatic call distribution to strengthen service desk performance.
  • Collaborated on designing and deploying follow-the-sun service desk model for global support.
  • Led business analysis to identify and prioritise IT support requirements.
  • Steered quarterly business performance reviews with contractors to drive accountability.
  • Facilitated customer-focused training sessions to enhance alignment of analyst support strategies.
  • Served as information security focal person to support team compliance.

Business Continuity Planner & Corporate Application Trainer & Preparation Lead

N.E.A.T IT Solutions Ltd
Port Harcourt
04.2000 - 05.2008
  • Trained and migrated 3000+ users from HP Open Mail to Microsoft Exchange, improving communication efficiency.
  • Delivered IT support and training services, improving client operations through enhanced user competence.
  • Trained contractor personnel on how to use and support customers on the MBW tool.
  • Supervised 4 contractor personnel, providing guidance on customer problem management to ensure prompt resolution.
  • Configured and deployed the Monarch Backup tool ‘MBW’ for user data backup.
  • Installation and configuration of Exchange Server client.
  • Personally installed, configured and supported all the PCs in all 17 remote locations in SPDC West.

Education

Bachelor of Science -

University of Nigeria
Nsukka
11-1998

Post Graduate Diploma -

EMERITUS INSTITUTE OF MANAGEMENT
Online
05-2020

Skills

  • Data privacy and security
  • Innovation and contracting
  • ITSM and service desk
  • Contract compliance
  • ITIL framework
  • Relationship management
  • Customer service

Certification

  • Comptia Security+
  • BCS Practitioner Certificate in Data Protection V9.7
  • Microsoft Certified Professional ‘MCP’ ‘NT4 & Windows 2000’
  • Implementing and Supporting Microsoft Windows NT Workstation
  • Implementing and Supporting Microsoft Windows NT Server 4

Accomplishments

Developed local content strategies that significantly improved business alignment and stakeholder engagement in complex project environments.

Languages

English

Custom

Courses related to IT Service Management, including various ITIL methodologies and HSE evaluations

Interests

  • Reading & football

Timeline

Senior Local Content Business Adviser & Compliance

Renaissance Africa Energy Limited
01.2012 - 03.2025

Manager IT Service Desk Support

Shell Petroleum Development Company
06.2008 - 01.2012

Business Continuity Planner & Corporate Application Trainer & Preparation Lead

N.E.A.T IT Solutions Ltd
04.2000 - 05.2008

Bachelor of Science -

University of Nigeria

Post Graduate Diploma -

EMERITUS INSTITUTE OF MANAGEMENT
KENE AKUBUE mbcs