Kendra Silva Espin

Promoted after initial placement via Konexo

• Delivered 40+ client training sessions to transition clients into BAU, enabling independent use of the system after implementation.
• Deliver SaaS implementation support for financial clients, helping align product workflows with operational and business requirements.
• Work closely with Product and Technology teams to gather client needs, refine requirements, and support feature prioritisation discussions.
• Support client-facing demonstrations and product walkthroughs by explaining functionality clearly to stakeholders.
• Configure system features and workflows to meet specific client use cases and improve adoption.
• Supported one pre-sales activity, contributing to a client-facing proof of concept and product discussion.
• Tested prototype features and provide feedback on usability, product gaps, and potential improvements.
• Contributed to operational model workflow design as part of new system upgrades, helping shape improved future-state processes.

• Analysed and reviewed complex legal agreements to support digital transformation and reduce operational risk.
• Managed detailed document review and classification tasks with a strong focus on accuracy and quality.
• Supported operational processes in a regulated legal environment, developing a strong understanding of client needs and compliance requirements.