Kendi Mabonga
Kent ,Gillingham
Summary
Analytical psychology undergraduate with a focus on marketing and consumer behaviour. Studies enhance understanding of human behaviour and research, while experience in social media provides insight into platform algorithms and audience engagement. Practical experience as Head of Social Media for a university society supports strong skills in content creation and collaborative project management.
Overview
1
1
Certification
3
3
years of professional experience
Work History
Lash Technician
Self employed
Rainham, Kent
2026.05 - Current
- Built strong client relationships by understanding individual preferences and delivering tailored services that enhanced customer satisfaction.
- Managed independent beauty business, overseeing client bookings, enquiries, payments and daily operations to ensure seamless service delivery.
- Utilised social media to promote services and showcase work, engaging with customers while gaining practical experience in digital marketing and audience interaction.
- Create and curate visual content to communicate the brand, services and results to target audiences, using customer preferences to inform content and promotional decisions
Social media officer
University of Birmingham
Edgbaston, Birmingham
2026.05 - Current
- Utilised audience insights to inform content planning, adapting topics, messaging and creative formats to enhance engagement and effectively communicate society activities
- Analysed social media performance, including reach, engagement and audience response, to identify trends and determine effective content for target audience
- Collaborated with committee to align social media activity with society objectives, events and promotional campaigns, managing multiple content priorities and deadlines
Crew member
McDonald's
Rochester, Kent
2025.05 - 2025.09
- Delivered personalised customer service across front counter, drive-thru and customer care, adapting communication style to different customers and enhancing customer satisfaction in a fast-paced environment
- Managed customer queries, concerns and difficult conversations calmly, listening to customers’ needs and identifying appropriate solutions to maintain positive experiences
- Built rapport with diverse customers through attentive listening and clear communication, ensuring customers felt valued and understood
Assistant Administrative
Reach Healthcare
Lordswood, Kent
2024.07 - 2024.07
- Updated and maintained appointment records to enhance administrative efficiency and accuracy.
- Coordinated meetings by communicating with staff, sending invitations, and organising schedules to ensure effective collaboration.
- Communicated professionally with staff to facilitate smooth day-to-day operations and support team objectives.
Volunteer Shop Assistant
One sense
Rainham, Kent
2023.05 - 2023.08
- Assisted customers by identifying needs, delivering friendly service, and recommending suitable products to enhance customer satisfaction.
- Organised and merchandised stock to optimise product placement and enhance overall customer experience on the shop floor.
- Processed cash transactions accurately, ensuring smooth daily operations and maintaining customer trust.
Education
Bachelor of Science - Psychology
University of Birmingham
Birmingham2028-01
GCSEs -
The Rochester Grammar School
Kent2025-01
International Bacculeruate -
The Rochester Grammar School
Rochester 2025-01
Skills
- Digital marketing
- Social media Marketing
- Consumer Behaviour
- Research & Data Analysis
- Content Creation
- JAMOVI
Certification
- HubSpot Academy- Digital Marketing Certification
- HubSpot Academy- Social Media Marketing Certification
- Hubspot Academy- Content Marketing Certification
- Bronze Duke of Edinburgh
Timeline
Lash Technician
Self employed
2026.05 - Current
Social media officer
University of Birmingham
2026.05 - Current
Crew member
McDonald's
2025.05 - 2025.09
Assistant Administrative
Reach Healthcare
2024.07 - 2024.07
Volunteer Shop Assistant
One sense
2023.05 - 2023.08
Bachelor of Science - Psychology
University of Birmingham
GCSEs -
The Rochester Grammar School
International Bacculeruate -
The Rochester Grammar School