Summary
Overview
Work history
Education
Skills
Languages
Timeline
RegisteredNurse

Kenan Li

CARDIFF,South Glamorgan

Summary

  • I have a Master of Public Health degree from Cardiff University, so I have a good learning ability. Moreover, our major has relatively high requirements for mathematics, statistics is a major course, and my mathematics level is also very good.
  • During my undergraduate studies, I had one year of internship experience in a hospital, so I have a good understanding of basic medical operations and knowledge, and can participate in surgical assistance and medical experiment operations.
  • Previously, I worked as a clinical technical specialist at Johnson & Johnson. My technical skills were recognized by customers, and I also received sales training from the company. I know how to communicate with customers, maintain good customer relationships, and assist the sales team to achieve sales goals.
  • My working experience in the UK also gave me experience in product operation and making the product top of the line for pets. At the same time, he also has customer after-sales service experience and knows how to better respond to customer questions and improve the store's reputation and evaluation on the TikTok platform.

Overview

3
3
years of professional experience
7
7
years of post-secondary education

Work history

Tiktok live streaming operator

Luno Fashion Limited
CARDIFF, UK
08.2023 - Current
  • Communicate and negotiate with the live streamer to ensure the smooth progress of the live broadcast.
  • Live broadcast sales strategy operation and live broadcast venue layout design to ensure the attractiveness of live broadcasts.
  • Generate customer interest and increase live broadcast room traffic through sales tactics.
  • Make two of the products top TikTok pet products.
  • Maintained up-to-date client records in database systems.
  • Updated customers on special offers and promotions for increased revenue.
  • Coordinated dispatching for the field team completing installation, maintenance and repair work.
  • Consumer service experience: Respond to consumers in a timely and friendly manner, solve after-sales problems for consumers, and maintain after-sales satisfaction at 90%.
  • Computer system operation: Be able to quickly master the live broadcast system operation of the TikTok platform, and quickly master the logistics system of your company to ensure the smooth shipment of orders.



Crew member

McDonald's
Cardiff, UK
05.2023 - 10.2023
  • Contributed to team success by completing jobs quickly and accurately.
  • Prepared food and beverages within target timeframes.
  • Served high volumes of guests in fast-paced service environments with exceptional customer care.
  • Trained in food safety and hygiene practices.
  • Flexible took on various roles to support workflow.
  • Prepared products following restaurant portion and presentation standards.
  • Be willing to take on more difficult jobs, such as the kitchen, which is often the busiest and toughest place to work, especially in the summer. However, I am willing to take the initiative to take on the kitchen work to ensure the smooth work of the team.

Technical Specialist

Johnson & Johnson
Shanghai, China
07.2021 - 09.2022
  • As a clinical technical support specialist, I need to be responsible for the client (clinical staff), assist the doctor in the operation, and ensure a smooth and safe operation process. In my work, my learning ability and professional knowledge have been recognized by colleagues and customers. Successfully passed the company's theoretical knowledge and professional operation assessment (the assessment has about a 30% elimination rate).
  • Ability to remain calm under pressure: My job is to cooperate with physicians for minimally invasive surgery. Therefore, I have always been in a tense and high-pressure environment at work. I can keep calm and keep a polite attitude to communicate with doctors and patients for emergencies during surgery and the unfriendly behaviors of customers. I have a strong psychological tolerance.
  • Time management skills: I am a good time controller, which is related to my good planning and regular life. I can plan my daily work and life, so I can reasonably allocate enough time to each link Even if the plan changes or an accident occurs, I can adapt to the situation and prioritize the most important and urgent things.
  • My communication ability has also been greatly improved. I am good at communicating with people, and I am also a good listener. In my work, I can get along well with colleagues, communicate with
    customers, and achieve common goals. Although there is a lot of pressure sometimes, I can control the atmosphere of communication well, and communicate with friendly words.
  • My teamwork skills have improved. As part of a team, we share common performance metrics. Therefore, my colleagues and I will think about sales strategies together, learn professional skills from each other, understand and help each other, and make progress together. To achieve common performance indicators and self-improvement.
  • Sales skills: After professional training from the company, I can understand how to explore customer needs and promote sales targets more smoothly.

Education

Bachelor of Science - Preventive Medicine

Bengbu Medical College
Bengbu China
09.2013 - 07.2018

Master of Science - Public Health

Cardiff University (Prifysgol Caerdydd)
Cardiff
09.2018 - 08.2020

Skills

  • Sales experience and speaking skill
  • Strong ability to withstand stress
  • emotional stability ability
  • Quick learning ability
  • Statistical skills (Stata)
  • Basic medical operation skills (blood pressure measurement, electrocardiogram, aseptic operation, basic medical experimental operation)
  • English writing ability
  • Ability to communicate with consumers
  • Product after-sales processing capabilities


Languages

English
Upper intermediate
Chinese (Mandarin)
Native

Timeline

Tiktok live streaming operator

Luno Fashion Limited
08.2023 - Current

Crew member

McDonald's
05.2023 - 10.2023

Technical Specialist

Johnson & Johnson
07.2021 - 09.2022

Master of Science - Public Health

Cardiff University (Prifysgol Caerdydd)
09.2018 - 08.2020

Bachelor of Science - Preventive Medicine

Bengbu Medical College
09.2013 - 07.2018

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Kenan Li