Ken Musulu
Barking,Essex
Summary
Customer Success and Account Management professional with 5+ years of experience driving customer retention, onboarding and revenue growth in client-facing environments. Proven ability to manage portfolios of accounts, build strong stakeholder relationships, deliver measurable outcomes through data-driven insights. Experienced in CRM systems and Power BI, with a proactive and consultative approach to improving customer engagement, adoption and long-term value. Passionate about helping customers succeed in fast-growing SaaS environments.
Overview
7
7
years of professional experience
Work history
Community Sales Manager
Regus
London
2023.05 - 2026.04
• Manage a portfolio of client accounts, ensuring high levels of satisfaction, retention and long-term engagement
• Act as the primary point of contact, building strong relationships and understanding client objectives.
• Support onboarding of new clients, ensuring a smooth transition and successful adoption of services.
• Conduct regular client reviews and health checks to assess performance and identify opportunities for improvement
• Drive revenue growth by through upselling and cross-selling aligned with customer needs.
• Collaborate with internal teams to resolve issues and improve overall customer experience.
• Analyse customer data and performance metrics to identify trends and support decision-making.
Account Manager
CCS Media
Romford
2022.12 - 2023.04
• Managed client accounts within a technology-focused environment, supporting customer engagement and retention
• Conducted needs analysis to understand client challenges and align solutions to their goals
• Worked closely with sales and technical teams to deliver tailored solutions and support successful implementation
• Built strong stakeholder relationships and contributed to account growth through upselling opportunities
• Managed pipeline activity and supported deal progression from discovery to close
Market place manager
Ladbrokes
Goodmayes
2018.11 - 2022.11
• Managed customer relationships in a high-volume environment, improving retention and engagement
• Led a team to deliver strong customer outcomes aligned with business KPIs
• Increased customer engagement by 50% through targeted, data-driven initiatives
• Analysed customer behaviour using Power BI to identify trends and opportunities for growth
• Resolved complex customer issues, ensuring high satisfaction and long-term loyalty
Education
A-Levels -
Warren comprehensive
Romford, Havering 2012.01 - 6 2013
Data Analysist Accelerator skills Bootcamp - Power BI, Excel, Digital Skills (2023)
Avado
London 2023.03 - 05/2023
Skills
- Customer Success Management (Onboarding, Retention, Expansion)
- Account Management (Mid-Market & SMB)
- Client Onboarding & Adoption
- Customer Engagement & Health Monitoring
- Stakeholder Relationship Management
- CRM Systems (Salesforce, HubSpot, Zoho)
- Data Analysis (Power BI, Excel)
- Upselling & Cross-selling
- Business Reviews & Customer Insights
- Cross-functional Collaboration (Sales, Product, Support)
- Problem Solving & Strategic Thinking
Affiliations
- reading self development books and playing or watching football.
Accomplishments
Data Analysis certificate
Management training.
Languages
6,6
Languages
English
French
References
References available upon request.
Timeline
Community Sales Manager
Regus
2023.05 - 2026.04
Data Analysist Accelerator skills Bootcamp - Power BI, Excel, Digital Skills (2023)
Avado
2023.03 - 05/2023
Account Manager
CCS Media
2022.12 - 2023.04
Market place manager
Ladbrokes
2018.11 - 2022.11
A-Levels -
Warren comprehensive
2012.01 - 6 2013