KEN CHITTOCK

Accomplished IT Management professional with expertise in Strategy & Transformation, Hybrid Cloud, and Governance & Compliance. Demonstrates a strong ability to drive organisational change and optimise technology solutions to meet business objectives. Committed to leveraging skills in strategic planning and compliance to enhance operational efficiency and support future growth initiatives.

• Led a global hybrid cloud strategy, successfully implementing Microsoft Azure and Office 365 across UK and US operations. Improved infrastructure agility and scalability through Infrastructure-, Platform-, and Desktop-as-a-Service integrations.
• Spearheaded digital transformation programs, aligning technology solutions with business goals to increase revenue-generating productivity ('Focus Time') across departments. Leveraged ITIL and ISO20000 frameworks to optimise Azure and VMware iCloud Private operations—resulting in improved system performance and reduced e-commerce platform costs.
• Modernised IT support and security operations, introducing cloud-based tools such as Fresh service ITSM, Microsoft Defender, Sophos, and Salesforce. Enabled secure remote work and strengthened operational resilience. Managed IT budgets to fiscal standards and led a cross-functional team of 5.
• Implemented a GDPR compliance framework, bridging technology and process gaps. Developed closed-loop systems and integrated data sources, providing audit trails and full transparency for automated decision-making.
• Pioneered BIM (Building Information Modelling) collaboration, integrating SGI systems, render farms, and 3D printing to support innovative project visualisation and delivery.
• Developed and executed a robust Business Continuity Plan, ensuring seamless data operations and service uptime during critical periods.
• Automated design, research, and prototyping workflows using SGI programming, CNC manufacturing, and BIM-driven web component ordering—accelerating delivery and reducing manual overhead.
• Championed a 'Single Source of Truth' data strategy, consolidating multiple data streams into a unified CRM system, significantly improving data accuracy, stakeholder visibility, and on-time project delivery.
• Optimised IT infrastructure, reducing hardware footprint and improving governance of Active Directory and DNS. Led end-to-end design and deployment of VoIP and SIP communications platforms.

• 01/01/18 - 12/31/24, IT Strategy definition & Budget management, Governance, Digital Transformation. Microsoft stack: Azure, Office 365, Teams, Power BI, SharePoint, Defender, Intune Endpoint MDM, Mimecast mail antivirus.
• 01/01/18 - 12/31/24, GDPR Foundation and Data Protection Officer (C-DPO) CIPP/E & CIPM Data Privacy. PCI Security Standards, Cyber Essentials Certification.
• 01/01/15 - 12/31/21, ISO/IEC 38500, ISO 22301-compliant BCMS, ISO 27001 ISMS, ITIL v3 Foundation & Practitioner, COBIT 5, PRINCE 2. Microsoft Windows Server, Unix legacy, Linux reporting & design applications.
• 01/01/15 - 12/31/23, Hybrid Architecture, Virtualisation, & Cloud platforms, VMWare, Citrix, Sophos, Trend, Sonic, Cisco, Palo Alto virtual & FortiGate routers & Firewalls. Telecommunications MS PBX Cloud voice, IVR VOIP.
• 01/01/15 - 12/31/22, Agile Methods Knowledge Management, Azure Associate. Autodesk Revit, AutoCAD, 3ds MAX, Sketch Up, Solibri Model Checker, BIM Tekla, Dynamo, Union Square Intranet Adobe Photoshop, CC Bentley Architecture, MicroStation, Generative Components, V-Ray, Rhino.