Ken Ambler

• Liaised with clients, understanding their needs and translating them into technical requirements.
• Conducted research to stay updated on latest industry trends and technologies.
• Installed Routers and Set top boxes , digital adaptors and phones and wifi discs
• Diagnosed issues with the above equipment and fixed where appropriate.
• Ensured that stock levels were accurate and correct at van audits
• Made eithernet cables when required
• Worked with Bt EE Plusnet Talk Talk Sky agents to book openreach engineers if issue was outside the house to ensure a speedy repair.

• Utilised technical expertise to suggest appropriate solutions for vehicle issues.
• Streamlined service processes to increase efficiency.
• Managed challenging customer situations for resolution and customer retention.
• Updated job knowledge regularly through continuous learning initiatives.
• Documented all services provided, maintaining comprehensive records.
• Kept abreast of the latest automobile technologies, enhancing ability to guide clients on car maintenance practices.
• Delivered excellent customer service by understanding and meeting their requirements.
• Improved customer satisfaction by providing timely and accurate information.

• Kept abreast of the latest automobile technologies, enhancing ability to guide clients on car maintenance practices.
• Updated job knowledge regularly through continuous learning initiatives.
• Collaborated with team members for improved service performance,.
• Coordinated with technicians to ensure quality of service.
• Built rapport with customers, enhancing long-term relationships.
• Delivered excellent customer service by understanding and meeting their requirements.
• Worked closely with other departments within dealership for seamless operations.
• Recommended additional services to customers according to their needs, boosting sales opportunities.
• Maintaining positive customer relationships to ensure repeat business.
• Responded to customer requests with friendly, knowledgeable service and support.
• Calculated costs, processed payments and provided receipts.
• Consulted with mechanics for necessary repairs and provided cost estimates to customers.

Assisted with service calls and bookings.

Supported customers by reviewing service history.

Facilitated sales of additional services such as air conditioning and brake fluid replacements.

• Cleaning and delivering cars to customers.

• Installed overhead projectors and screens, set up class rooms with laptops and projectors.
• Helped with class problems with IT equipment.
• Building maintenance and security.

• Sales / repairs and system builder, going to customers houses to resolve issues with their systems.

• To ensure customer satisfaction.
• Ensure the ramps are full at all times.
• Make sure all work is completed on time.
• Chair of the CSI team, to ensure standards are maintained.
• Promoted to Service Manager at Kendal Citroen within the group.

• Ensure all work is completed on time and to a good standard
• To make sure the ramps are full at all times
• Book all work into diary, to ensure all Technicians have work for the day.
• Make sure the invoicing is ready for when the customers return.

• Cross trained to work in various departments of the establishment.
• Worked my way up from reel hand to printer.
• Promoted to Process Instructor to train new starters all aspects of production.
• Forklift truck Instructor / Examiner to R.T.I.T.B Standards.
• Courses attended: Fire fighting at Chorley International fire fighting centre, Effective leadership skills, Instructional Techniques, Equal opportunities awareness

• Welders mate, helping with all preparation before welding.
• I also helped the steel erectors to build the stair cases, hand rails and all aspects of construction

• I owned two petrol filling stations with my Brother, which closed when Asda opened.