KENNEDY MUSEMBI
Business Intelligence Analyst
Nairobi
Summary
I am a results-driven Business Intelligence Analyst with six years of experience in the telecommunications industry, currently working with Airtel Networks Kenya. My expertise lies in utilizing data-driven insights to drive business growth, optimize operations, and improve customer experience. Skilled in advanced BI tools such as Tableau, Power BI, SQL and Microsoft Excel. I specialize in developing data models, reporting dashboards, and actionable business recommendations. I have a strong understanding of telecom-specific metrics such as ARPU, churn, and network performance and am adept at collaborating with cross-functional teams to translate data insights into strategic decisions that support both short and long-term business goals.
Overview
7
7
years of professional experience
5
5
years of post-secondary education
Work History
Business Intelligence Analyst
Airtel Networks Kenya
11.2019 - Current
- Utilized advanced BI tools such as Tableau, Power BI, SQL and Excel to design and deliver interactive dashboards, providing actionable insights to senior management and cross-functional teams
- Provided strategic insights that contributed to a 10% increase in ARPU through targeted marketing and service offerings
- Spearheaded a project that reduced churn by 15% by leveraging data analytics to improve customer retention strategies
- Supported network optimization projects, using data to identify areas for improvement in service delivery and customer satisfaction
- Led efforts in data mining, extracting valuable insights from large datasets to identify trends and opportunities for business improvement
Junior IT Operations Analyst
Airtel Networks Kenya
05.2019 - 11.2019
- Supported the IT team during a user software and hardware awareness project, successfully completing it ahead of schedule
- Created user-friendly guides for common IT issues, reducing helpdesk tickets by 15%
- Regularly updated and patched systems, minimizing vulnerabilities and improving security compliance
- Optimized database performance, improving query speeds by 20% through indexing and query restructuring
- Diagnosed and resolved 100+ hardware and software issues within SLA timelines, enhancing user satisfaction
IT Intern
The Aga Khan University Hospital
06.2018 - 09.2018
- Worked closely with IT professionals, radiologists, and technicians to implement new technologies and troubleshoot complex issues
- Assisted in securing radiology data through proper access controls and encryption practices to ensure patient's confidentiality
- Helped create and update technical documentation and user guides for radiology IT systems to fix common issues and reduce downtime
- Proposed workflow adjustments for image uploads that reduced processing time by 15%
- Assisted in archiving over 2,000 imaging files securely, ensuring compliance with data protection regulations
IT Operations Intern
Kenya Power and Lighting Company Limited
06.2017 - 08.2017
- Assisted in troubleshooting hardware and software issues as I also responded to user queries and resolve minor IT problems under supervision
- Set up and configure computers, printers, and other devices for employees to work efficiently improving overall productivity
- Assisted in optimizing network configurations, resulting in a 20% improvement in network speed and reliability reducing the amount of time employee's computers are non-functional
- Documented IT procedures, creating a comprehensive knowledge base that improved the efficiency of the support team
- Helped conduct system audits to ensure compliance with organizational security policies meeting regulatory requirements
- Assisted in preparing monthly performance reports, helping the team track system usage and identify areas for improvement for an increased productivity
Education
Bachelor of Science - Information Technology
Jomo Kenyatta University of Agriculture and Technology
05.2016 - 09.2019
Diploma - Information Technology
Co-operative University College of Kenya
09.2014 - 04.2016
Skills
Data Analysis
References
- Henry Nyang'or, Procurement & Supply Chain Director (ATC Africa), 0780994450
- Devis Ongubo, Partner help desk executive sales (Airtel), 0732849156
- Seth Arodi, Category Sourcing Manager (Safaricom PLC), 0780827190
Professionalcompetencies
- Data Analysis: Expertise in analyzing complex datasets and deriving actionable insights to drive business decisions
- Business Intelligence Tools: Proficient in using BI tools such as Tableau, Power BI, and SQL for data visualization, reporting, and dashboard creation.
- Reporting & Dashboarding: Ability to design and deliver custom reports and interactive dashboards to support decision-making across departments.
- Telecommunications Knowledge: In-depth understanding of telecom metrics such as ARPU, churn analysis, and network optimization.
- Collaboration & Teamwork: Strong team player, working cross-functionally with marketing, sales, and IT teams to achieve business objectives.
- Verbal communication: The ability to clearly and effectively articulate ideas, both in person and over the phone or virtual platforms.
Timeline
Business Intelligence Analyst
Airtel Networks Kenya
11.2019 - Current
Junior IT Operations Analyst
Airtel Networks Kenya
05.2019 - 11.2019
IT Intern
The Aga Khan University Hospital
06.2018 - 09.2018
IT Operations Intern
Kenya Power and Lighting Company Limited
06.2017 - 08.2017
Bachelor of Science - Information Technology
Jomo Kenyatta University of Agriculture and Technology
05.2016 - 09.2019
Diploma - Information Technology
Co-operative University College of Kenya
09.2014 - 04.2016
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