KEMIREMBE SYLVIA
Camberley,United Kingdom
Summary
Experienced account executive leveraging 5+ years in the banking and telecommunication industry. Excellent reputation for resolving problems and improving customer satisfaction. Offers flexible schedule to deliver on team goals.
Overview
8
8
years of professional experience
5
5
years of post-secondary education
Work history
SHARE REGISTRY OFFICER
CUSTODY AND REGISTRARS SERVICES (U)
KAMPALA, UGANDA
2017.11 - 2021.09
- Received incoming calls, walk-in Shareholders, and responded to shareholder, and issuer emails.
- Educated and advised Shareholders on Dividend payments
- Printed and interpreted dividend histories for shareholders
- Updated shareholder bank details, and address in the system for future dividend payments
- Reprocessed Dividend Payments of stale cheques.
- Verified and processed Immobilization documents for shareholders.
- Assisted in organizing shareholder Annual General Meeting.
- Maintained up-to-date shareholder records with meticulous attention to detail.
- Assisted in reconciling dividend accounts to prevent discrepancies.
- Processed dividend payments accurately by verifying shareholder details.
- Prepared detailed reports for management regarding dividend disbursements.
- Assisted in end-of-year audits for an accurate financial overview of company's performance.
- Managed communication with shareholders regarding their dividends, fostering positive relationships.
- Facilitated a smooth auditing process by maintaining well-organised records.
CUSTOMER CARE OFFICER
BAYPORT FINANCIAL SERVICES (U)
Kampala, Uganda
2016.12 - 2017.07
- Processed loans and Top-up Loan for clients
- Prepared monthly statements and followed up on overdue balances by telephone or email.
- Educated clients on loan products available to facilitate decision-making, describing complex terms in easy-to-understand language.
- Verified applicant financial information meticulously, mitigating risk exposure.
- Ensured timely completion of all loans with consistent follow-ups on pending documents.
CALL CENTRE ADVISOR
MTN UGANDA KAMPALA
2013.10 - 2015.11
- Effectively handled inbound calls and resolved customer queries at the first point of contact.
- Educated customers on MTN-related products and services.
- Escalated customer issues as deemed appropriate
- Achieved monthly targets in a competitive environment.
Education
Bachelor of Business Administration - Accounts and Finance
Ndejje University
Kampala Uganda 2010.06 - 2013.08
A-Levels - Majored in: Physics, Economics, Math
St Michael's High School
Mukono , Uganda 2007.02 - 2008.12
Skills
- Proficient with database, word processing, spreadsheet, and presentation applications
- Ability to work independently and with a team
- Good interpersonal relationships
- Strong problem solving
- Attention to Detail
- Communication skills
- Research and analysis
- Investment advice
Languages
English
Fluent
Rutoro
Native
References
References available upon request.
Timeline
SHARE REGISTRY OFFICER
CUSTODY AND REGISTRARS SERVICES (U)
2017.11 - 2021.09
CUSTOMER CARE OFFICER
BAYPORT FINANCIAL SERVICES (U)
2016.12 - 2017.07
CALL CENTRE ADVISOR
MTN UGANDA KAMPALA
2013.10 - 2015.11
Bachelor of Business Administration - Accounts and Finance
Ndejje University
2010.06 - 2013.08
A-Levels - Majored in: Physics, Economics, Math
St Michael's High School
2007.02 - 2008.12