Kemi Musa
Wolverhampton
Summary
Experienced legal and administrative support professional with a strong background in providing excellent customer service with clients. Skilled in research, highly organized with an ability to interact professionally with clients and colleagues, multitask and work under pressure. A dedicated team player ready to contribute to group projects and also work independently when necessary .
Overview
7
7
years of professional experience
5
5
years of post-secondary education
Work history
Health Care Assistant
Caring Care Ltd, Search Consultancy Ltd
Wolverhampton
2022.06 - 2023.08
- Writing daily notes of each day's activities and keeping records of fluid intakes, bowel movement, skin conditions, scheduling doctor's appointments, outdoor activities and managing weekly planners on behalf of service user, prompting service user to take medication on time and keeping accurate records in the relevant documents
- Recording and communicating complaints from service user and family to the appropriate authority, answering calls and keeping tabs of messages on behalf of service user
- Working well with colleagues and participating in teams' activities to build better relationship with colleagues also engaging in conversations with service users and families of the service user from different diverse backgrounds.
Customer Service Assistant
SayBuk Supermarket
2020.11 - 2021.08
- Attending to customer's complaints about goods bought or services rendered and ensuring issue is solved as soon as possible, also navigating customer's emotions when they are not satisfied with their purchase or orders while communicating effectively to help address their issue
- Creating and maintaining an online social media account to push sales and advertise the supermarket, also supervising the delivery of ordered items to their respective buyers
- Assisting customers with check out and bagging when requested.
Legal Secretary/ Legal Assistant
Akingbolu, Salawu& Co, Opeyemi Bamidele
2016.05 - 2020.10
- Greeting new clients, taking instructions from clients and updating case files through the firm's case management system, assisting senior counsels with managing diaries and scheduling of client appointments, responding to emails as directed, updating on upcoming court dates and meetings, taking dictations from lawyers, typing and proof-reading documents.
- Observing depositions and court proceedings to prepare summaries of cases, handling confidential client information and maintaining professional ethics
- Managing the execution of sales contracts, lease agreements, Wills Drafting, power of attorney and registration of relevant documentation, conducting land searches at Land Search Registry and carrying out investigations on properties for clients
- Conducting legal researches reading law journals, reports and collating relevant information supporting the lawyers' cases
Education
LLM(Master of Laws) -
University of Birmingham
Birmingham 2021.09 - 2022.09
LLB(Bachelor of Laws) -
University of Science and Techonlogy
Ghana 2014.08 - 2018.07
Skills
- Dictation and Typing [65 wpm]
- Legal Research
- Good use of Microsoft Office
- Organising and Maintaining records
- Excellent Communication
- Effective Time Management
- Active Listening
- Good Telephone Etiquette
- Critical Thinking
- Document management
- Scheduling and Planning
- Customer service
- Team Player
Languages
English
Fluent
Timeline
Health Care Assistant
Caring Care Ltd, Search Consultancy Ltd
2022.06 - 2023.08
LLM(Master of Laws) -
University of Birmingham
2021.09 - 2022.09
Customer Service Assistant
SayBuk Supermarket
2020.11 - 2021.08
Legal Secretary/ Legal Assistant
Akingbolu, Salawu& Co, Opeyemi Bamidele
2016.05 - 2020.10
LLB(Bachelor of Laws) -
University of Science and Techonlogy
2014.08 - 2018.07