Summary
Work History
Education
Skills
Competence
Awardsandacknowledgements
Timeline

Kemesha Parkes

Pompano Beach

Summary

Experienced and professional whom is devoted in handling customer relations with a proven track record of working collaboratively with team members to achieve given goals.

Work History

Lobby Hostess

Grand Lido Braco Hotel
  • Welcoming and greeting the clients
  • Assist with tagging the luggage and handing out welcome drinks and cold towels to arriving clients
  • Assist with the checking in process by briefing clients and giving them key packages
  • Directing clients to lunch buffets and assisting clients with information and direction of the property

Front Desk Agent

Royal Decameron Fun Caribbean
  • Welcoming and greeting clients by assisting with checking in process by briefing and giving the key packages
  • Booking same day reservations and assisting with information regarding the property

Telephone Operator

Royal Decameron Fun Caribbean
  • Taking calls and directing them to various extension offices and providing answers regarding the property
  • Assisting with guest requests and follow up with completion of tasks

Cashier

Royal Decameron Fun Caribbean
  • Assisting with clearing bills for clients and collecting payments for booking
  • Assist with change of currency and breaking down bills for clients and closing shifts by blanching the float

Public Relations Agent

Bahia Principe Grand Jamaica
  • Booking special restaurants for clients with system (applicanoes)
  • Assist with special occasions such as birthdays, anniversary and engagement for clients
  • Placing special attention (gifts, VIPS room amenities) for repeat clients and honeymooners
  • Taking guest requests and follow up on completion of the request

Supervisor

Bahia Principe Grand Jamaica
  • Assist with preparing work schedule for staff
  • Ordering stationery through the supply chain
  • Ensure the shifts are covered by using the Kronos system (the am shift and pm shift) and assist in areas where the team can take their breaks
  • Working on services and creating wow moments for the clients by solving guest complaints
  • Scheduling team members for training sessions and doing briefings for each shift

Assistant Public Relations Manager

Bahia Principe Grand Jamaica
  • Ensuring the department is equipped with the tools necessary to complete the day task ahead
  • Overlooking the staff schedule with the occupancy to ensure full coverage of each shift
  • Follow up with special events and amenities for clients
  • Assist with the operations by directing clients to the different areas of checking in and pointing out the lunch buffet and putting and tagging bags

Quality and Customer Service Agent

Bahia Principe Grand Jamaica
  • Ensure that the quality and standard are kept in the appropriate department such as food and beverage (food and drink quality, services within the restaurants, table settings and appropriate attire)
  • Room category (room maintenance, room cleaning and amenities)
  • Front desk (grooming, how they apply themselves to guest with required standards, pointing repeat and VIP clients and they answer the telephone)
  • Butlers (making sure all amenities and requests are done on time and in correct order)
  • Concierge (all guests request are completed on time and standardized)

Online Reputation Agent

Bahia Principe Grand Jamaica
  • Assist with the online platforms by replying to guests comments, live chat with further clients by giving service and attention these include Google, Expedia, Booking.com, Trip Advisor, Review Pro
  • Providing services by responding to in-house and future clients' emails
  • Customer service - Post Stays and Legal cases
  • Replying to clients complaints through emails as well as legal cases
  • Legal cases are normally approved by the head office and legal team who gives approval for the process of email being sent to clients
  • Recording all incidents in our database system (applicanoes) which includes guest name, date and time and also an incident report which the team to respond to guest with factual information

Education

College Diploma -

Moneague College
01.2009

High School Diploma -

Aabuthnott Gallimore High School
01.2005

Aboukir All Age School
01.2000

Skills

  • Communication skills
  • Team Building
  • Multi tasking

Competence

  • Communication skills
  • Team Building
  • Multi tasking

Awardsandacknowledgements

  • High School Diploma
  • College Diploma
  • Team Jamaica Certified
  • Fire Warden
  • Business Management (Supervisory) level 3 The National Council On Technical Vocational Education Training
  • Customer Service (Management) level 2 The National Council On Technical Vocational Education and Training

Timeline

Aabuthnott Gallimore High School - High School Diploma,
Aboukir All Age School - ,
Lobby Hostess - Grand Lido Braco Hotel
Front Desk Agent - Royal Decameron Fun Caribbean
Telephone Operator - Royal Decameron Fun Caribbean
Cashier - Royal Decameron Fun Caribbean
Public Relations Agent - Bahia Principe Grand Jamaica
Supervisor - Bahia Principe Grand Jamaica
Assistant Public Relations Manager - Bahia Principe Grand Jamaica
Quality and Customer Service Agent - Bahia Principe Grand Jamaica
Online Reputation Agent - Bahia Principe Grand Jamaica
Moneague College - College Diploma,

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Kemesha Parkes