Kemal Mustafa
London,Enfield
Summary
Reliable and proactive individual with strong communication and customer service skills, combined with ability to manage tasks efficiently and work well under pressure. Adept in handling guest inquiries and maintaining clean and organised environment. Poised to contribute positively and ensure exceptional service
Overview
2
2
years of professional experience
7
7
years of post-secondary education
Work history
Steward
Tottenham Hotspur
London, Haringey
2024.10 - 2025.12
- Increased security with vigilant observation of surroundings.
- Monitored visitor behaviour, maintaining a pleasant atmosphere at all times.
- Provided excellent customer service for guests' satisfaction.
- Reported any suspicious activities promptly, contributing towards event security.
- Ensured guest comfort by providing information about facilities available at the venue.
- Ensured safety at events by managing crowd control effectively.
- Managed ticket sales and distribution for efficient entry procedures.
- Conducted pre-event briefings, promoting clear communication among team members.
- Checked tickets at entrance points, preventing unauthorised access.
Cafe worker
Workmans Cafe
London, Enfield
2025.01 - 2025.06
- Followed all cafe policies and procedures diligently for consistency in service quality.
- Ensured cleanliness of cafe premises by performing regular cleaning duties.
- Dealt with customer queries and complaints, ensuring high level of customer satisfaction.
- Stocked display cases with fresh bakery items, enticing customers to make purchases.
- Prepared fresh pastries and sandwiches daily for a variety of offerings.
- Kept up-to-date knowledge about menu items, guiding customers effectively.
- Delivered prompt service to customers, resulting in repeat business.
- Maintained clean and organised work area, contributing to efficient service delivery.
Restaurant waiter
Thai Restaurant
London, Chingford
2024.03 - 2024.07
- Dealt efficiently with unexpected situations like food allergies or special requests.
- Delivered prompt, efficient service to ensure customer satisfaction.
- Worked effectively under pressure during peak hours, ensuring timely services.
- Managed large group reservations with meticulous attention to detail.
- Facilitated table settings and arrangement for optimal space utilisation.
- Collaborated with kitchen staff for seamless order delivery.
- Conducted inventory checks regularly to maintain stock levels.
- Enhanced customer dining experience by providing top-notch service.
- Ensured cleanliness and organisation of assigned tables for a comfortable environment.
- Maintained detailed knowledge of menu items to provide recommendations.
Education
A-Levels - Business, Sociology, Politics
Kingsmead Sixth Form
London 2023.09 - 2025.06
GCSEs -
Kingsmead
London 2018.09 - 2023.06
Skills
- restaFriendly disposition
- Patient and calm nature
- Customer Service
- Clear communication
- Punctuality
- Multi-Tasking efficiency
- Reliable dependability
- Calm under pressure
- Logistics planning
- Table setting expertise
- Patience with difficult customers
- Carrying multiple plates
- Patience and composure
- Menu memorisation
- High-volume dining
- Friendly and polite
- Order taking speed
- Positive demeanour
- Table clearing speedily
- Courtesy etiquette
Affiliations
- I enjoy playing football as it is a sport which allows me socialise with my friends
- I enjoy problem solving because it challenges me to think critically, analyse situations from different angles, and find effective solutions
- I enjoy reading books, this allows me to expand my knowledge and my vocabulary
Timeline
Cafe worker
Workmans Cafe
2025.01 - 2025.06
Steward
Tottenham Hotspur
2024.10 - 2025.12
Restaurant waiter
Thai Restaurant
2024.03 - 2024.07
A-Levels - Business, Sociology, Politics
Kingsmead Sixth Form
2023.09 - 2025.06
GCSEs -
Kingsmead
2018.09 - 2023.06