Kelvina K. Capron
Leeds
Summary
Social Work and Referral Management expert with a strong track record in managing high-risk caseloads and ensuring safe placement decisions. Demonstrated leadership in safeguarding, risk assessment, and referral management, with a focus on data-driven service enhancements. Consistently achieves high standards in quality, compliance, and positive outcomes for service users.
Overview
14
14
years of professional experience
1
1
Certification
Work history
REFERRAL OFFICER
NACRO LTD
08.2024 - 01.2026
- Process referrals from a range of referrers in line with internal policies and procedures.
- Maintain accurate records, analysing referral data and escalating anomalies to the Referral Hub Manager as required.
- Make time-sensitive placement decisions in collaboration with support colleagues and managers, ensuring compliance with contractual and internal policies.
SENIOR SOCIAL WORKER (MASH MANAGER)
DEPARTMENT OF SOCIAL DEVELOPMENT AND WELFARE
09.2021 - 04.2023
- Led and line-managed multidisciplinary teams, providing regular supervision and performance oversight to ensure high-quality service delivery.
- Extensive experience assessing and managing risk for vulnerable individuals, including those with complex needs and safeguarding concerns.
- Advocated effectively on behalf of vulnerable individuals, ensuring their rights were upheld.
- Delivered training workshops to junior staff members which enhanced team competency.
- Maintained up-to-date knowledge about welfare legislation changes, ensuring compliance in practice.
- Collaborated with healthcare professionals, resulting in improved patient care.
- Prepared detailed case reports that positively influenced decision-making processes in court hearings.
- Created a safe space for open dialogues with service users, fostering trust and rapport.
ACTING DEPUTY DIRECTOR
DEPARTMENT SOCIAL OF SOCIAL DEVELOPMENT & WELFARE
01.2021 - 01.2023
- Provided senior leadership oversight, supporting strategic decision-making and operational management.
- Led teams through complex safeguarding, welfare, and crisis-related matters.
- (INTERMITTENT ASSIGNMENTS)
- Ensured compliance with regulations by conducting regular audits.
- Developed strategic plans to meet organisational goals.
- Managed budgets, resulting in cost-effective resource allocation.
- Achieved streamlined operations with systematic approach to task delegation.
GUIDANCE COUNSELLOR
CLEMENT HOWELL HIGH SCHOOL
08.2014 - 08.2021
- Delivered counselling, risk assessments, and intervention plans for students with academic, social, and emotional needs.
- Maintained confidential records, monitored attendance, and facilitated guidance and career-planning sessions.
- Built strong partnerships with external agencies to support student wellbeing.
GUIDANCE COUNSELLOR
HELEN JONES ROBINSON HIGH SCHOOL
08.2011 - 08.2014
- Provided counselling interventions, assessments, and referrals for students requiring additional support.
- Designed and facilitated guidance programmes for staff and students.
- Conducted new-student orientations and developed strategies to improve student outcomes.
- Conducted workshops on stress management, leading to enhanced overall well-being of students and staff.
- Prepared students for job interviews, leading to improved confidence and communication skills.
Education
MSW, Master of Social Work - Social Work
Walden University
Minneapolis, MinnesotaM.Sc. - Mental Health Counselling
Walden University
Minneapolis, MinnesotaB.Sc. - Guidance & Counselling
The Mico University
Kingston, JamaicaTeaching Diploma - Guidance & Counselling
Mico Teachers College
Kingston JamaicaSkills
- Referral management and risk assessment
- Crisis intervention and decision-making
- Leadership and workforce development
- Data-driven performance improvement
- Multi-agency collaboration
- Policy development and compliance
- Communication and conflict resolution
Certification
- Restorative Justice – University of the West Indies (2022)
- Mediation – University of the West Indies (2021)
- Victim Support Training – Office for Victims of Crime (2021)
- Human Trafficking Awareness – OVC TTAC (2021)
- Substance Abuse & Domestic Violence – FCADV (2021)
- TDD/TTY Hotline Training – FCADV (2021)
- Safety & Accountability Audits – FCADV (2021)
- Parenting Skills & Domestic Violence – FCADV (2021)
REFERENCE
Available upon request.
GOVERNANCE AND STRATEGIC COMMITTEES
- Crown Land Committee – multi-agency decision-making and policy oversight
- Sexual Assault Committee – safeguarding, risk management, and strategic input
Timeline
REFERRAL OFFICER
NACRO LTD
08.2024 - 01.2026
SENIOR SOCIAL WORKER (MASH MANAGER)
DEPARTMENT OF SOCIAL DEVELOPMENT AND WELFARE
09.2021 - 04.2023
ACTING DEPUTY DIRECTOR
DEPARTMENT SOCIAL OF SOCIAL DEVELOPMENT & WELFARE
01.2021 - 01.2023
GUIDANCE COUNSELLOR
CLEMENT HOWELL HIGH SCHOOL
08.2014 - 08.2021
GUIDANCE COUNSELLOR
HELEN JONES ROBINSON HIGH SCHOOL
08.2011 - 08.2014
MSW, Master of Social Work - Social Work
Walden University
M.Sc. - Mental Health Counselling
Walden University
B.Sc. - Guidance & Counselling
The Mico University
Teaching Diploma - Guidance & Counselling
Mico Teachers College