Kelvin Townsend
Melksham,Wiltshire
Summary
A motivated and approachable individual with strong interpersonal skills and experience working in fast-paced hospitality environments. Confident in leadership roles and working effectively within both small and large teams, always ensuring responsibilities are completed to a high standard. Experienced in delivering excellent customer service, building positive relationships with guests and colleagues, and contributing to a productive team environment.
Overview
3
3
years of professional experience
Work History
Training Coordinator
Be At One
Bath, Somerset
08.2024 - 05.2026
- Served as first point of contact for new employees joining the bar, facilitating their transition and integration into the team.
- Conducted one-to-one sessions with colleagues to identify strengths, areas for improvement, and support development towards achieving milestones within set timeframes.
- Hosted in-house training sessions covering key aspects of bartending, including product knowledge, cocktail spec retention aid, flair demonstrations and improving efficiency behind the bar.
- Conducted front bar assessments to evaluate bartending fundamentals and quality service, directly influencing employee progression linked to performance.
Bartender
Be At One
Bath, Somerset
12.2022 - 05.2026
- Regularly completed cocktail specification tests to ensure drinks were prepared accurately and served efficiently in a fast-paced environment.
- Attended external tasting events to further develop my product knowledge.
- Worked closely alongside a team of bartenders in confined spaces, developing strong spatial awareness and an understanding of how to anticipate the needs of the team during busy service.
- Managed multiple guest orders at once while maintaining station awareness, clear communication and efficient service.
Education
The Willink School
Reading, RDGA-Levels - Motorpsort Engineering
Wiltshire college & University Centre
Chippenham, WILSkills
- WSET Level 2 in spirits
- WFA Orange grade in flair bartending
- Plan and conduct effective training sessions
- Ability to observe and build a TNA
- Ability to multitask
- Consistent attention to detail
- Strong customer service
- Confident public speaking
Timeline
Training Coordinator
Be At One
08.2024 - 05.2026
Bartender
Be At One
12.2022 - 05.2026
The Willink School
A-Levels - Motorpsort Engineering
Wiltshire college & University Centre