Enitome Kelvin Ighokido
York,United Kingdom
Summary
Experienced working with service users with challenging behaviour, Passionate about providing the best possible support to service users. Excellent communicator with exceptional people skills, exceptional ability to build personal connections with a proven ability to develop trusting relationships and improve the lives of service users. Highly motivated and compassionate individual with over ten (10) years working experience. Experienced working in team environments. with a reputation for hard work, punctuality and willingness to learn new things.
Overview
15
15
years of professional experience
Work History
Acting team leader
Compassionate Care & Support LTD
Stokesley, North Yorkshire
01.2025 - Current
- Provide supervision, guidance and support to employees to ensure that all Service User needs are met.
- Assist with buddying/shadowing and mentoring of new employees.
- Assist with the coordination of staff rotes in arranging absence cover as and when required.
- Complete Supervisions and Spot Checks with the employees, feedback on staff performance to the Care Managers for employee probationary reviews and appraisals.
- Complete Medication Supervisions and highlight if the employee requires any more training or support.
- Raise Accidents Reports and Incident Reports, investigate and sign the reports off for Care Managers to review.
- Build and maintain good relationships with Service Users and their relatives, displaying good communication and listening skills, to ensure they are provided with an effective communication network.
- Ensure any daily/weekly/monthly updates and/or reports are communicated within expected timescales.
- Perfected workflow processes, resulting in an improved overall output from the team.
- Cultivated positive work culture with team building activities and rewards system.
- Mitigated conflicts, fostering a harmonious workplace environment.
- Delegated tasks to make best use of individuals' skills.
Support worker
Compassionate Care & Support Ltd
Stokesley, United Kingdom
03.2024 - 12.2024
- Support Service Users to the highest standard and in line with their support plan, cultural needs and wishes.
- Prepared nutritious meals that met special dietary needs of clients.
- Support Service Users with personal care if required, which may include toileting and bathing, in line with their support plan.
- Monitored and documented client behaviours, activities and development, aiding appropriate care plan management.
- Built strong patient relationships through compassionate care and friendly rapport building.
- Support and encourage Service Users to make choices and life decisions.
- Assist and encourage Service Users to engage in everyday living, social, leisure, college or work activities, according to the individual’s choice.
- Support Service Users with their health needs as required, e.g. taking medication, and attending medical appointments.
- Support Service Users to manage their own accommodation, including supporting individuals with maintaining their tenancies and give support and guidance when individuals move home.
- Keep accurate and up to date records.
- Support service users with their finances, where necessary, and in line with policies and procedures
- Promote health, safety, and well-being of the people we support.
- Work positively with colleagues, families and external organizations and professionals.
- Maintain confidentiality at all times.
General operator
Permoid
Newton Aycliffe
02.2024 - 03.2024
- Worked with team members to achieve daily production goals within established timeframes
- Strictly followed company safety regulations, eliminating workplace accidents and incidents
- Operated machinery and equipment to meet production targets and quality standards
- Observed automated machinery, adjusting controls as necessary
- Used appropriate protective gear to minimise risk of injury
- Maintained fast pace and attention to detail to meet productivity targets
- Sorted, classified and packed products by size and weight, verifying conformance to quality standards
- Maintained high levels of organisation and cleanliness for clear and safe working environment.
Picker
Amazon Uk Service Ltd
Darlington
11.2023 - 02.2024
- Pulled orders efficiently to maintain demanding productivity goals
- Printed labels, packaged boxes and loaded into outbound containers for prompt dispatch
- Removed items from shelves or storage bins and scanned tags, exceeding daily targets
- Inspected product conformity and reported quality variances for prompt resolution
- Worked effectively and efficiently to consistently achieve productivity targets and KPIs
- Accurately packed and picked high-volume orders in fast-paced environments
- Trained new staff in warehouse systems to boost team efficiencies
- Kept clean working area, reporting any issues to management.
Manager
Keltome Global Motors
Ogharefe
02.2021 - 09.2023
- Analysed data and identified opportunities to minimise operating costs
- Developed strong teams by skilfully recruiting, orienting and training loyal, hard-working employees
- Led team changes and organisational restructures to boost productivity
- Expanded customer base through strong service and multi-channel marketing strategies
- Developed business plans to deliver sustained growth
- Consistently exceeded productivity targets by monitoring and improving individual and team performance
- Oversaw store opening and closing, including reconciling cash drawers and making bank deposits
- Supervised and trained customer service team members to provide exceptional client care and account management
- Addressed customer issues with compassion and professionalism, ensuring swift, successful resolution
- Employed outstanding communication and conflict-resolution abilities to deftly resolve customer complaints.
Radio presenter
Raypower FM
Ogharefe
01.2017 - 02.2020
- Set and reviewed daily playlists of songs, maintaining on-trend music selections to engage listeners
- Liaised with listeners on social media, increasing engagement by over 50%
- Introduced alternate report segments including weather, traffic and news updates
- Developed and implemented interactive talk shows segments to encourage listener participation
- Promoted from On Air Presenter to Head Of Programs
- Answered live on-air calls from listeners per show
- Assisted managers to quickly resolve time-sensitive issues threatening service delivery
- Produced engaging interviews with guests.
Personal assistant
E.O Oghenejakpor & Co
Effurun
03.2014 - 12.2016
- Drafted correspondence, compiled reports and prepared presentations with keen attention to detail
- Organised personal and professional calendars, supplying timely reminders of upcoming meetings and events
- Leveraged professional networks to resolve executive requests in tight timeframes
- Completed business account reconciliations, maintaining accurate financial records
- Checked and opened mail, enabling prompt response to correspondence, bills and invoices
- Professionally greeted clients and delivered friendly, knowledgeable assistance
- Processed mail, email and phone enquiries, minimising correspondence backlogs
- Prepared meeting rooms and event spaces to achieve successful client engagements
- Coordinated flight, accommodation and travel arrangements, maintaining strict compliance with budgets and schedules
- Researched topics to compile summary or exhaustive data for different uses
- Proofread, formatted and corrected correspondence for office staff
- Scanned and uploaded documents into digital filing system
- Transcribed correspondence and documents into correct formats used by office team
- Documented staff entitlements and expenditures, matching information against allowances
- Kept office spaces organised and workflows streamlined for team success against challenging daily objectives.
Online assistant
Fundswide Inc
Warsaw
12.2009 - 07.2011
- Answered inquiries concerning standardised policies, procedures and regulations
- Responded to telephone enquiries from clients, vendors and members of public
- Wrote reports and correspondence from dictation and handwritten notes
- Sorted and distributed business correspondence to correct department or staff member
- Received and screened high-volume internal and external communications, including calls, email and mail
- Managed incoming and outgoing calls for busy office
- Verified documents and associated records to catch and resolve discrepancies
- Displayed strong customer service skills with professional telephone manner to resolve customer enquiries.
Education
Level 5 Diploma (RQF) - Leadership and Management for Adult Care
TQUK
02/2025 -
Level 3 Diploma - Adult Health And Social Care
Awards for Training and Higher Education
LondonCare Certificate - Adult Social Care
Care Skill Academy
London 10/2023 - 11/2023
Higher National Diploma Environmental Management / Geographical Information System -
University Of Benin
10.2002 - 12 2004
Skills
- Collaborative team member
- Self-motivation
- Precision management
- Safety adherence and regulations
- Safe vehicle handling
- Quality Assurance and Control
- Physical handling techniques
- Patient safety management
- Medication Management
- Care plan coordination
- Patient-focused care
Languages
English
Timeline
Acting team leader
Compassionate Care & Support LTD
01.2025 - Current
Support worker
Compassionate Care & Support Ltd
03.2024 - 12.2024
General operator
Permoid
02.2024 - 03.2024
Picker
Amazon Uk Service Ltd
11.2023 - 02.2024
Manager
Keltome Global Motors
02.2021 - 09.2023
Radio presenter
Raypower FM
01.2017 - 02.2020
Personal assistant
E.O Oghenejakpor & Co
03.2014 - 12.2016
Online assistant
Fundswide Inc
12.2009 - 07.2011
Higher National Diploma Environmental Management / Geographical Information System -
University Of Benin
10.2002 - 12 2004
Level 5 Diploma (RQF) - Leadership and Management for Adult Care
TQUK
02/2025 -
Level 3 Diploma - Adult Health And Social Care
Awards for Training and Higher Education
Care Certificate - Adult Social Care
Care Skill Academy
10/2023 - 11/2023
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