Kelsey White
Manchester
Summary
Organised office professional knowledgeable about reception work. Smoothly manages correspondence, mail and guests to support office efficiency. Reliable under pressure in high tempo environment leveraging articulate communication skills with people of diverse backgrounds.
Overview
9
9
years of professional experience
Work History
Lead Receptionist
Rodericks Dental Partners
Manchester
03.2024 - Current
- Answered incoming calls, handled inquiries, and provided detailed information about dental services offered.
- Greeted patients upon arrival, providing a warm and welcoming atmosphere in the dental practice.
- Compiled daily and weekly reports on patient appointments, cancellations, and no-shows for office administration.
- Scheduled, confirmed and re-scheduled appointments using booking system.
Dental Receptionist
City Centre Dental and Implant Clinic, Portman Healthcare
Manchester
04.2021 - 03.2024
- Guided and informed patients regarding specialist treatment plans, encompassing root canal surgery and orthodontics.
- Executed essential daily administrative tasks to facilitate staff requirements.
- Welcomed arriving guests and personally guided to waiting room or surgery.
- Coordinated patient appointments and treatment plans through consultation and collaboration with healthcare providers and specialists.
- Streamlined patient finance operations via third-party company
- processed backlogged debts and credits on patient profiles spanning 10 years and generated monthly report.
- Transmit patient information following consultations and establish treatment plans for Orthodontist.
Guest Sevice Assistant
Holiday Inn Express
Manchester
06.2018 - 07.2020
- Utilised excellent customer service skills to accommodate guests
- Provided guests with a range of service options, upselling facilities and in-house hotel services
- Assisted guests resolve issues by understanding and investigating complaints and providing remedial action
- Attended front desk responsibilities for hotel with220 rooms delivering excellent customer service
- Conducted pre-opening procedures and assisted with operational development prior to opening
- Cleaned the bar, tables, chairs, and work area to maintain a sanitary environment
- Processed food and drink orders through the in-house POS ordering system, ensuring detailed and accurate order information was received by the kitchen
- Prepared table cheque and processed cash and card payments with accuracy
- Paid attention to the body language of customers and proactively asked if customers wanted refills or dessert
- Ensured food safety procedures were carried out with all food preparation and production.
Food and Beverage Assistant
Holiday Inn Express
Manchester
06.2017 - 05.2018
- Provided detailed product knowledge of food and drink pairings while upselling items to improve sales and customer experience
- Confirmed reservations and ushered customers to allocated seats
- Informed customer of serving time and other necessary notice such as availability and possible allergens
- Coordinated with the team, made sure the orders of each table were promptly taken and delivered as soon as they were ready
- Full knowledge of Amadeus PMS System (brilliant), upselling products such as breakfast, room upgrades etc
- Skills Upselling Techniques - 3 years
- Customer Service - 4 years
- Multitasking - 4 years
- Time Management - 5 years
Education
High school -
Salford City Academy
06.2017
NVQ Level 3 - Health and Social Care
Salford College
05.2019
Dentistry
Dental Nursing Dipolma
ManchesterSkills
- Customer assistance
- Personal hygiene assistance
- Calm under pressure
- Record-keeping
- Mail handling
- Scheduling
Timeline
Lead Receptionist
Rodericks Dental Partners
03.2024 - Current
Dental Receptionist
City Centre Dental and Implant Clinic, Portman Healthcare
04.2021 - 03.2024
Guest Sevice Assistant
Holiday Inn Express
06.2018 - 07.2020
Food and Beverage Assistant
Holiday Inn Express
06.2017 - 05.2018
High school -
Salford City Academy
NVQ Level 3 - Health and Social Care
Salford College
Dentistry
Dental Nursing Dipolma