Summary
Overview
Work history
Education
Skills
Custom
Timeline
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Kelsey Reynolds

Sheffield

Summary

Astute people advisor with extensive experience developing implementing corporate policy and strategy. Adept in motivating high-performing, compliant HR, payroll and recruitment teams. Aids smooth business operations through successful implementation of key process improvements. With experience in data accuracy and management. Independent problem-solver focused on customer service and putting the people back into HR. Works well under tight deadlines and casework pressure.

Overview

9
9
years of professional experience
9
9
years of post-secondary education

Work history

HR Advisor

The Sheffield College
Sheffield, South Yorkshire
10.2022 - Current
  • Sickness Management
  • Managing a high casework load
  • Educated line managers on policy and process changes for implementation.
  • Cultivated trusting relations to advise, guide and support managers with a variety of matters.
  • Supported business partners and designed industry-leading employee engagement and recognition programmes.
  • Supported business partners and created succession plans and promotion paths for staff.
  • Conduct exit interviews and communicated key insights to the director to try and gain useful insights and improve employee retention and experience.
  • Performed exit interviews, gaining useful insights to improve employee retention rates.
  • Provided expert HR advice to line managers to tackle obstacles such as conflict resolution, pay disputes and under-performance management.
  • Crafted and managed vacancy advertisements using variety of job portals including Indeed, LinkedIn and the organisational website.
  • Improved business HR policies by guiding and collaborating with managers.
  • Used staff survey findings to implement enhanced working conditions and practices.
  • Reviewed and renewed company policies, ensuring strict legal compliance across all business activities.
  • Addressed employee conflicts, following corporate procedures for timely resolution.
  • Coordinated training and development opportunities to elevate management standards and performance across departments.
  • Supported management on annual salary reviews, talent reviews, succession planning and performance management.
  • Engaged with stakeholders to build relationships and brand awareness.
  • Carrying out day-to-day duties accurately and efficiently.
  • Applied critical thinking to analyse problems, evaluate solutions and select best decisions.
  • Promoted continuous improvement by problem-solving and sharing suggestions to optimise team operations.

Senior HR Administrator

The Sheffield College
Sheffield
07.2019 - 10.2022
  • I operationally managed 3 high turnover fast paced departments with over 250 staff, whilst working under pressure
  • My day-to-day role involves recruitment and selection, providing a first-class service to all staff and managers in relation to policies and procedures and ensure the correct steps are being taken throughout
  • I updated staffing databases to ensure information is current and correct
  • I built our current staff benefit system, whilst also building on policies to enhance the culture of my current employer and putting the people first, whilst still protecting the company
  • In depth knowledge of GDPR, Recruitment Law, ACAS, Itrent and Chris 21 and basic mediation.
  • I ran reports and built relationships with key stakeholders to manage staff absence and employee well being
  • Throughout all my previous, roles, I have received exceptional customer service training and I have built on this to provide an excellent HR service by taking the autonomy out of policies and procedures and making them more people focused
  • I am confident when dealing with difficult situations and working under pressure and I am currently completing my Level 5 CIPD.
  • Educated line managers on policy and process changes for implementation.
  • Accurately processed leave of absence requests and monitored absence data to use as triggers for management intervention.
  • Coordinated high quality inductions and seamless onboarding procedures for new starters.
  • Thoroughly vetted employees' qualifications, licenses and certifications, including upcoming renewals.
  • Assessed new staff eligibility through rigorous reference and right-to-work checks.
  • Managed employee records and implemented requirements and data protection laws.
  • Maintained precise, detailed staff and company records for thorough reference.
  • Worked on KPI reports to closely monitor and analysis performance.
  • Advised line managers on correct disciplinary procedures for compliant issue resolution.
  • Processed invoices and payment runs with complete accuracy.
  • Carried out day-to-day duties accurately and efficiently.
  • Displayed energy and enthusiasm in fast-paced environment.

Part Time Permanent Position

The Food Warehouse
09.2018 - 05.2019
  • My daily tasks involved, dealing with close of business accounts, dealing with stock enquiries, closing the shop for next morning opening, ensuring customers are served effectively and efficiently on the tills
  • In addition to facing up the shop to ensure it always looks presentable
  • Additionally, I did assist the management team If any jobs need completing In the office.
  • Providing an excellent level of customer service

Temporary position

Identity merchandise
01.2018 - 08.2018
  • Within this role, I started with no accounts and no knowledge of the products, upon my contract ending, I had over 21 working accounts, which I sourced myself
  • This job provided me with excellent knowledge about the promotional products in which I sold
  • In addition to strengthening my skills in telesales and management it taught me how to overcome boundaries over the phone and maximise opportunities
  • I worked with a wide variety of businesses and universities and grew these accounts for the company with every opportunity I could.
  • Assisted customers with product selection and sales, recommending items to increase transaction value.
  • Exceeded weekly targets through dedicated service and selling.
  • Built rapport with new and existing customers to boost client retention.
  • Carried out active selling from initial customer greeting.
  • Prepared invoices for customers with large orders or special sales types.

Temporary

Sheffield Audi
01.2017 - 01.2018
  • This was a fast-paced role, which needed you to be proactive and manage customers in an effective manner
  • This role taught me many new customers service skills and how to deal with a variety of situations
  • These skills are very transferable, and this role taught me how to effectively up sell products in an effective manner, it also taught me how to be very versatile in a role and be able to plan your day effectively.
  • Increased current product and service sales through knowledgeable customer advice.
  • Maintained quality assurance standards for all products and services.
  • Recorded details regarding car issues to maintain proper documentation.
  • Calculated costs, processed payments and provided receipts.
  • Notified customers about service changes or car pick-up schedules.
  • Delivered high sales performance within budget to strict deadlines and targets.
  • Built rapport with new and existing customers to boost client retention.
  • Maintaining positive customer relationships to ensure repeat business.
  • Collaborated with service technicians to order parts for customers.

Permanent

Jet2Holidays
11.2016 - 01.2017
  • In my job role at Jet 2, my main daily task was to deal with the complaints from customers who have travelled with the Jet2 Holidays airline and to also assist with any pre travel enquiries or issues
  • I had to resolve these issues and deal with many customer requests, speaking with a vast amount of people daily
  • As this department was very high in the demand from customers
  • As you speak with so many different people daily, not all there enquires are meant for my department, this means delegating customers across to the correct areas
  • Dealing with the customer enquires correctly was a vital task in this job role, as this is one of the jobs that will leave the customer thinking they have had a good experience, and this is key to retaining your customer base
  • Along with dealing with pre travel enquires, I occasionally helped the sales department, as at certain times of the year, they were very high in demand
  • This involved multiple upselling actions, for example travel add on and upselling resorts.

Finance and Sales Administrator

Porsche centre Sheffield
03.2015 - 11.2016
  • My job role at Porsche was a multiskilled, fast paced role
  • These below are just some of the few jobs that I used to complete on a daily basis alongside last minute projects, such as assisting our accounts department, whilst also being the direct contact with our brand finance director
  • I managed monthly targets that I had to achieve
  • I had to register more than 10 customers on finance a month
  • Increased current product and service sales through knowledgeable customer advice.
  • Responded to inbound customer email, telephone and social media enquiries promptly.
  • Collaborated with different departments to maintain positive rapport and smooth workflow.
  • Processed customer information safely and confidentially for continued compliance with data protection regulations.
  • Provided reliable administrative support for improved sales team efficiency.
  • Drafted periodic reports to inform upper management on KPIs and operational issues.
  • Maintained sales documentation and customer records in company database.
  • Prepared and distributed customer quotes within target timeframes.
  • Placed customer orders, providing guidance on product delivery timeframes.
  • Processed invoices and payment runs with complete accuracy.
  • Delivered high-quality results within budget and timeframe targets.

Education

BTEC Level 3 Higher National Diploma in Business - Merit (Equivalent to 3 A levels at B/C/C) -

The Hillsborough College
01.2012 - 04.2014

GCSEs -

The City School
09.2007 - 05.2012

Bachelor of Science - Nursing

The University of Sheffield
Sheffield
09.2017 - 05.2019

CIPD

NVQ Level 4 -

Level 4 Management and Leadership

Skills

  • Excellent communication skills, face to face, telephone or written, which has led me to build excellent relationships with key stakeholders
  • Exemplary time management which plays a key part when organizing and planning This enables me to establish a routine to meet key deadlines
  • Ability to prioritize work, which has aided me when having to assess problems and manage urgent requests
  • Attention to detail/accuracy
  • Creative/positive mindset
  • Positive attitude towards growth and team innovation, which I would like to see implemented in my department to enable the managers and staff to build better relationships
  • Ability to work alone as well as with a team
  • Excellent customer/employee service skills
  • Critical thinker with an aptitude for problem solving
  • Experience in administration
  • Experience in working in customer focus markets
  • Background of working with a variety of Microsoft programmes
  • Data Management/Data inputting
  • In depth knowledge and confidence to applying GDPR, Employement law, CIPD and ACAS codes of conduct
  • Understanding and applying safeguarding practice
  • Can confidently implement policy and processes
  • Competent user of Chris 21, Itrent and other HR software packages, Ie Networx, EBS
  • Proficient note taking skills with experience in transcribing notes
  • Case work management overseeing from start to finish
  • Trained in mediation, conflict resolution and Mental health first aid
  • Recruitment and Selection/Managing the through process, panel interviewing, contract issuing, induction process
  • Working/managing on projects to enable strategic company retention
  • Staff/Management Development
  • Management of the full employee lifecycle
  • Completing relevant DBS//RTW checks, including overseas checks and biometric permits
  • Due to complete CIPD Level 5 qualification in May 2024

Custom

  • Reading
  • Socialising
  • Traveling
  • Yoga/Meditation
  • Relevant CPD to keep up to date with industry standards and employment law changes

Timeline

HR Advisor

The Sheffield College
10.2022 - Current

Senior HR Administrator

The Sheffield College
07.2019 - 10.2022

Part Time Permanent Position

The Food Warehouse
09.2018 - 05.2019

Temporary position

Identity merchandise
01.2018 - 08.2018

Bachelor of Science - Nursing

The University of Sheffield
09.2017 - 05.2019

Temporary

Sheffield Audi
01.2017 - 01.2018

Permanent

Jet2Holidays
11.2016 - 01.2017

Finance and Sales Administrator

Porsche centre Sheffield
03.2015 - 11.2016

BTEC Level 3 Higher National Diploma in Business - Merit (Equivalent to 3 A levels at B/C/C) -

The Hillsborough College
01.2012 - 04.2014

GCSEs -

The City School
09.2007 - 05.2012

CIPD

NVQ Level 4 -

Level 4 Management and Leadership

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Kelsey Reynolds